Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,129 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Park8ng eas sold as meet and greet but it isn't your just in terminal 1 carpark!”

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Posted 7 months ago

“Everything went according to plan.”

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Posted 7 months ago

“Always use Holiday extras as I like the way they keep you informed. This time we used purple parking through them, which was an easy transaction and felt safe and secure for our car. Very competitive. Thank you”

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Posted 7 months ago

“When we arrived at the hotel they weren’t expecting us, the man behind the desk must have taken at least 20 minutes to sort it out. On the website it said the cost of the taxi to airport would be around £15, it was £30 with the drop off cost. We got the taxi outside the airport which was £20 quid. It was 4am when we got back to hotel and they told it was cancelled due to a no show. The young man added us. The next morning no breakfast included and so I went to self checkout screen and no sign of our name. Had to wait for the young man to finish with a customer to deal with us. I paid nearly £200 plus £50 on transportation. Really poor all round. The hotel was lovely, bar very nice and the room excellent.”

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Posted 7 months ago

“Excellent, you just drive to the barrier, your number plate is read the barrier opens and you drive to an open area. Park the car wait for the bus and it takes you directly to the terminal return the same . Have now used mid stay at least 5 times and will continue to do so.”

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Posted 7 months ago

“A excellent service and perfect stay to unwind before going on holiday....would definitely recommend to others. It takes all the stress out before your holiday.”

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Posted 7 months ago

“LBA perfect checking in bus waiting straight to airport 5 mins used same many times thourly recommend”

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Posted 7 months ago

“Easy to leave my car as always and easy to pickup as always Staff were very helpful too”

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Posted 7 months ago

“Excellent straight forward service”

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Posted 7 months ago

“Excellent, fast service. Having used many times before was familiar with procedure. No need to phone on return is a bonus and although 2 hours late, no surcharge requested”

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Posted 7 months ago

“Useless signage to and from Terminal 1. A very convoluted walk, thankfully it was dry weather and we didn’t have too much luggage.”

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Posted 7 months ago

“Couldn’t find the desk on return. We walked so far we might as well have parked in the offsite car park and got the bus! Even with this delay, our car still hadn’t arrived. Drop off was good though.”

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Posted 7 months ago

“Leaving car was no problem although we had to keep going to far end to find a space , bus arrived in less than 15 mins for transfer However on return the flight arrived ahead of schedule, thinking we’d get a head start on our 2 1/2 hour journey home Bus transfer didn’t arrive , a Manchester free parking bus gathered the rather longer queue of people, then no soon as we were all aboard it arrived , almost 1 1/2 hrs til we finally got in the road ! Think I’d rather pay the extra for meet and greet !”

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Posted 7 months ago

“All good. Plenty of parking spaces Transfer to airport there and back with no problems. Have used before and will use again.”

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Posted 7 months ago

“No problems except post code for car parks take you pass the entrance onto a industrial area”

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Posted 7 months ago

“Used meet and greet at T 2 Manchester, only problem for me was lack of signage driving in! But might have been my lack of attention. Great service, have used many times, and staff very helpful. Thanks”

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Posted 7 months ago

“Waited 45 minutes for the car to arrive. Phoned twice. No apology. Shame as drop off was quick and easy.”

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Posted 7 months ago

“Air parks,Birmingham. We have used them several and are always happy with the service. Very friendly and helpful staff.”

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Posted 7 months ago

“First class, courteous service.”

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Posted 7 months ago

“Certainly a good choice using meet and greet when you look at the long traffic queues for the other car parks. We were able to nip on the inside and drive straight into car park 1 without delay. Then access direct into the terminal perfect.”

Helpful Report

Posted 7 months ago

Holiday Extras is rated 4.3 based on 7,129 reviews