Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a hotel in Vegas at the best price available. Martin was really helpful on the phone to ensure we got the rooms we wanted at nearly half the price of booking direct.”

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Posted 3 months ago

“Always use holiday gems to book our holidays.. Stuart booked 2 holidays for me within 2 days a lovely polite patient gentleman. Very happy indeed with his service”

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Posted 3 months ago

“Sam was very helpful”

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Posted 3 months ago

“Amazing service from Stuart very helpful...thank u 🥰”

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Posted 3 months ago

“Good communication from the company”

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Posted 3 months ago

“Always use holidaygems , best price guaranteed and easy to resolve any issue highly recommended”

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Posted 3 months ago

“Holiday Gems adviser Sam was very helpful and explained our holiday information in great detail. She was very helpful and understanding to all our needs. Thanks. Pete & Colette.”

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Posted 3 months ago

“Hi the customer advisor Sam was very helpful answering all questions”

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Posted 3 months ago

“Stuart was fabulous. So helpful as I had forgotten some things. Went through it all with me and was friendly and warm of character.”

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Posted 3 months ago

“Thanks Stuart!”

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Posted 3 months ago

“Stuart on the phone was an amazing help”

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Posted 3 months ago

“We have used holiday gems twice. Both times easy to use. However this time was a problem with luggage. A woman named sam rang me and we got it sorted straight away. We appreciate this so much. Sam was very professional and had such a lovley personality. She tried her best to get everything sorted and delivered very well. Thank you sam and thank you holiday gems.”

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Posted 3 months ago

“Stuart was very helpful and informative. Thank you for your guidance and support Stuart. You have given me further reassurance 👍”

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Posted 3 months ago

“I had a call from sam today to deliver the bad news that there was a price increase since my booking. I explained that this holiday was funded by a wellbeing carers grant as a sole carer for my mother with cancer and recently diagnosed and rapid deteriorating dementia and father with parkinsons. Sam spoke to her manager whi agreed to waver the increase in cost. Sam was very kind and empathetic throughout conversation.”

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Posted 3 months ago

“Cheaper and Affordable price compared to other holiday providers. Martin, the travel consultant was very professional, helpful and attentive to all my booking enquiries.”

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Posted 3 months ago

“I can’t recommend the service we’ve received from Martin. Efficient, friendly and helped secure a superb deal to Tenerife. Will definitely book again. Thank you! X”

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Posted 3 months ago

“Very helpful”

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Posted 3 months ago

“Very professional and made very easy to book. Martin made everything perfectly clear and also called me after to make sure everything had been sent via E-Mail. Vert happy with his service today”

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Posted 3 months ago

“Edward was very helpful and explained everything clearly.”

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Posted 3 months ago

“Edward amazing”

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Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews