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Holiday Gems Reviews

4.6 Rating 2,785 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,785 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
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About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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How quickly does Holiday Gems resolve customer queries?
(3 months ago)
Greater than 72% of reviewers feedback is Holiday Gems resolves customer queries within an hour.
(3 months ago)
96.89%
Industry Average
Awesome service from Sam, helped out a massive amount. Thanks a lot
- Dale Taylor
This is the 3rd time I have used Holiday Gems for my holiday or hotel now and the service is always A1. Today I was helped by Stuart who made the process simple and quick. Thank you so much.
- Darren
I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase.
- Phoebe F