Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

Write Your review

Tell us how Home Leisure Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my Omega table. Thanks HLD”

Helpful Report

Posted 5 years ago

“Visited the showrooms. Very impressive and worth a visit!”

Helpful Report

Posted 5 years ago

“Chris was very helpful, great fun to look around and play on the cabinets and pool tables.”

Helpful Report

Posted 5 years ago

“After visiting the Home Leisure Direct show room near Bristol and speaking with Sam Wintle I purchased the 7” Signature Anderson Dining room Pool table. From the minute I arrived to the delivery of the table I cannot fault this company, they put customer service at the forefront of everything they do. Before purchasing I searched multiple retailers but only Home Leisure offered dining room pool tables which not only look aesthetically great but also come with a life time guarantee which underpins the quality and workmanship that go into their tables. The free delivery service was brilliant and the table was set up exactly where we wanted and levelled out without any issues. In summary, if you want a pool table which doubles up as a dining table without any compromise then look no further than Home Leisure. Thanks again to Sam and I look forward to many years of enjoyment!”

Helpful Report

Posted 5 years ago

“Bought a pool dining table. Bloke on the phone was really helpful in getting the best table at the right price. The table its self is brilliant. Great quality product that feels like a professional pool table. It came with loads of accessories . Great value for money. Delivery and instillation was fast and convenient. Great company highly recommended!”

Helpful Report

Posted 5 years ago

“A very good service from start to finish. Good advice at the showroom and delivery and installation was very good.”

Helpful Report

Posted 5 years ago

“Great company to deal with in all respects. Delighted with my new pool table.”

Helpful Report

Posted 5 years ago

“Setting up a commercial lease for a table, very helpful team. Delivered quickly and installed perfectly, after service support is excellent.”

Helpful Report

Posted 5 years ago

“Well happy with my order and it was even delivered and installed weeks before the due date 😊”

Helpful Report

Posted 5 years ago

“Great showrooms worth a visit !”

Helpful Report

Posted 5 years ago

“Tyrone was very helpful in the showroom , I spent a couple hours trying out the cues . Well worth it I love it !”

Helpful Report

Posted 5 years ago

“After bad experiences, I am compelled to review negatively. Misleading seems to be the theme. Genuine review - their ref 70181. After reading what seemed like good reviews I decided to purchase a pool table to go into my newly converted room. This proved to be a mistake, at least from this company. I made a specific enquiry about the table I wanted before I committed to the purchase and I was told it would take 1 to 3 weeks for delivery. This proved to be incorrect. Firstly after contacting customer services to confirm my details I was given a new delivery date beyond 8 weeks because it was a special build - it wasn't special at all. Next I was told it was in stock and would be about, possibly, maybe, no more than 4.... Then I was told some story about stock levels in one warehouse vs those in another and the delivery dates being mixed up.... I knew by then, hope was lost. Despite that, I gave them a chance to redeem themselves and put off cancelling the order. I've been told so many stories now and listened to peoples' mistakes, and peoples' absence from their desk etc. So its a week after placing my order and now I'm cancelling it because after having a carrot dangled in front of me bearing the words "one off special delivery" I later receive another story about "the warehouse manager isn't back until Monday". I've heard these stories all before from suppliers who are operating with bare minimum concern for their paying customers. I don't really care what a supplier's office mistakes or logistical trials are, I just want to receive the goods and services as advertised and as paid for in advance. It is totally unfair to expect someone who has just spent a considerable sum of hard earned money to sit back and wait for weeks, not knowing what's going to happen next. It took approximately 5 seconds for the vendor to take my money and keep it for a week or so, and it's going to take about 5 days more now to get it back. It hardly seems right does it? After the tall tales and lack of commitment from this place, I have lost all confidence. Now I'm faced with having to borrow so that I can get an alternative table from another supplier who *guarantees* delivery on a set timescale. Not quite the table I wanted but at least I get it while my anxious teenager still has some holidays this summer.... I'm sure that some customers have been happy with their service, but based on my own experience to date I'm afraid I cannot recommend Home Leisure Direct.”

Helpful Report

Posted 5 years ago

“They don't pressure you into buying anything and allow you to use the cues and the tables. Also had fantastive customer service from Ray who was very friendly and gave good advice”

Helpful Report

Posted 5 years ago

“Fantastic service by Ray. Would buy from again!!!!”

Helpful Report

Posted 5 years ago

“I am extremely pleased with our super new pool table. We had previously bought an inferior product from an inferior company and this experience was so much better all round. The people on the phone were all very pleasant and helpful. The people who delivered and installed the table were friendly, efficient and thorough. The pool table is a joy to play on and came with lovely accessories. I would thoroughly recommend Home Leisure Direct.”

Helpful Report

Posted 5 years ago

“Great service, Ray was really helpful and loved the table :)”

Helpful Report

Posted 5 years ago

“First time purchasing a pool table & i couldnt be happier. My young children are over the moon. Thank you to Ray who I spoke to over the phone, he was helpful and new the products extremely well. Thanks guys!!”

Helpful Report

Posted 5 years ago

“Ray made the process of purchasing very easy. Really enjoyable experience overall.”

Helpful Report

Posted 5 years ago

“Really enjoying my new table. Fantastic service provided by Ray at Home Leisure. Would definitely recommend to friends.”

Helpful Report

Posted 5 years ago

“Staff extremely helpful. Good prices on everything. Very willing to give the customer the best possible deal to suit the customer. Facilities incredible, very clean and organised, well laid out. Lovely place and definitely will return due to the excellent customer service.”

Helpful Report

Posted 5 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews