Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff, I was allowed to take my time and test the products nicely before purchase and found the whole store very accommodating.”

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Posted 6 years ago

“good service, Harriet was very helpful”

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Posted 6 years ago

“Fantastic service from the staff at Home Leisure Direct ! After browsing online several times, popped in to take a look at a couple of items I was interested in (jukebox & pool table) and was able to benefit from their advice and guidance as to which jukebox was right for me and to see & hear it in the flesh. Delivery dates were communicated very well and the installation team were excellent ! Anyone looking to purchase anything from this company could do so with complete confidence. I will definitely be going back !!”

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Posted 6 years ago

“brilliant place loads of snooker and pool cues available and cases and tables to play on, would recommend to anyone to come here you'll be amazed.”

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Posted 6 years ago

“We are far from happy and are now instructing our solicitor as well as trading standards as the cloth and slate you have delivered is of no use to us, the slate is not flat and the cloth is creased and loose making playing an unsatisfiying experience, this has been reported with photos and videos to yourselves followed up by various phone calls and emails to which we have had no response. To put a response to my previous review saying that the issue was resolved is by far and away the most presumptuous response of a review I have come across, as I had not even received the slate that I had ordered back in july at the initial point of order when you posted your response, we had initially hoped that once Ben was involved the issue was going to be resolved but once again Home Leisure Direct have let us down. Do not order from these people as you will be severly let down. Do not order a special order cloth as when it finally arrives (4 months later ) the badge is not straight with no spot markings ( the install engineer told me he was not the cloth engineer, but had a go and forgot to put the markings on and would text me the measurements ). After paying a fair price for a table the last thing I expected was to have to mark it up myself especially when we had had such a poor experience leading up to this. This is the service you get from this company the cloth has staples showing on the cushions and when you order a blue cloth with Everton badge(don’t judge me😀) it comes in various colours of blue none of which are royal.”

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Posted 6 years ago

“We ordered a pool table and lifter for a pre x mas delivery.. The lifter was supplied soon after the order was placed. When the Pool table arrived in November at Home leisure Direct they confirmed a delivery date as promised. On the day of delivery the driver rang when he was on route to confirm his delivery time. The driver and his mate were polite and helpful when they arrived. Though we had not paid for installation they gave a verbal overview of the order of assembly. Home leisure direct couldnt have been more helpful and our Club pool team are over the moon with the new table.”

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Posted 6 years ago

“Very attentive service and large range of pool tables. Great products and no pressure to hurry up or buy.”

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Posted 6 years ago

“Really great service when looking for a pool table. We went for the Signature Chester. Reese was very helpful in the demonstration, providing good knowledge and experience. Overall a very good company to visit and no pressure selling at all. Range of pool tables for all budgets. Would highly recommend them.”

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Posted 6 years ago

“I was invited to come up for the Home Leisure Direct open day... I was like a kid in a sweet shop! Who would of thought that playing on pinballs and arcade machines could make me so happy I felt 15 again. A member of the sales team (Harriet) was more than helpful, she showed me round the three huge showrooms and let me ask her loads of stupid questions and just made me feel so welcome I didn't want to leave at the end of the day. I would definitely recommend these guys. 10/10”

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Posted 6 years ago

“Spot on from start to finish.”

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Posted 6 years ago

“awesometacular, Harriet was very helpful and a right laugh!”

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Posted 6 years ago

“I have now bought two items from Home Leisure Direct, a table tennis table and pool table, and on both occasions the service has been fantastic. Good communication from the delivery team, good prices and the tables are great. Their showroom is definitely worth a visit too - loads of pinball, arcade and pool tables, all on free play, makes trying out and choosing a lot easier, and no pressure from the showroom team. Overall a great buying experience and would definitely recommend them to anyone.”

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Posted 6 years ago

“Great service from start to finish. Mike was really helpful giving lots of good advice and arranged delivery on the exact day I needed. I’m absolutely thrilled with the pinball machine I bought. Couldn’t be happier.”

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Posted 6 years ago

“We were after a table for home After calling the sales team and speaking to Reece Parkin he had a clear understanding of what we needed and found a table that that was coming into stock that met our timings. Overall we were very pleased with service and the delivery. Now enjoying good family time.”

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Posted 6 years ago

“Easy to find online. Easy to navigate site. Prices compared well. Easy buy.”

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Posted 6 years ago

“I came into the showroom the other day to view a pool table as I'm looking to buy in the new year. As i entered the showroom, I was quickly approached by a member of the sales team Harriet. She was very professional, knowledgeable and was happy to answer any questions I had. The products that were availabile were good quality and I was impressed by the vast quantity of tables available. Overall, I am very happy with the service I recieved and highly recommend them.”

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Posted 6 years ago

“Great product and service. Also, the delivery and installation team were very good (and careful!). Would recommend. Worth calling them as the sales team steered us toward the right product”

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Posted 6 years ago

“Great and friendly service. Knowledgable with excellent communication and installation couldn’t have gone better. Thanks for the pinball.”

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Posted 6 years ago

“Well laid out showroom with expert advice, helped us choose the correct option.”

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Posted 6 years ago

“Pool dining table ordered in mid-august. No communication, no idea when it'll be delivered as no one will come back to me. Appalling customer service. I’d like to comment on the quality of the product but have no idea when it will arrive. Having read many customer reviews it seems the more you spend the better customer service you get, I wish I’d known that before ordering.”

Helpful Report

Posted 6 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews