The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“new refrigerator, was installed, delivery guys said a new idea..THEY REFUSE TO TAKE THE OLD ONE OUT OF THE HOUSE. Saying customer must take it out of the house, THEN they will haul it away. Had lawn guys take ref. outside WHILE THE delivery guys WATCH and took off just before the refrigerator was out of the houses. Now I am on a pick-up list until 6 days goes by. On Google Home Depot say they will take the old one the same day. Have fun ladies who have washer & dryer in the basement.”

Helpful Report

Posted 1 year ago

“We special ordered a dryer and went to pick it up and received the wrong one. I even signed for it not knowing it was the wrong one! When my husband and I got home we realized that this was not what we ordered. After calling the store and they called the warehouse it had been sorted out. Everyone had been professional about it and people were up front about the mistake that had been made. These people had great integrity and were so helpful getting this sorted out. They turned a what was stressful experience into a pleasant experience. Instead of trying to charge a restocking fee and then make us repurchase another dryer they were amazing. And told us that ours was in the warehouse and that they would get it ready for us. They put the customer's needs first. Thanks you Home Depot Guam Store and Warehouse! Y'all have amazing customer service!!!”

Helpful Report

Posted 1 year ago

“Omg!!! What a nightmare!!! I ordered an AC for one of my rental properties online. When it was delivered it was damaged. So I returned it to my nearest Home Depot store. They issued a credit and told me I would be leaving with a replacement air conditioner! They lied about that they don't carry that AC in the store it has to be ordered online! Okay so I go home try to reorder it online, yet AGAIN!!! TURNS OUT HOME DEPOT DOESN'T HONOR ITS OWN STORE CREDITS ONLINE! SO I GO BACK TO THE STORE TO GET THEM TO REORDER MY AIR CONDITIONER FOR ME USING MY STORE CREDIT! GUESS WHAT THE AIR CONDITIONER I WANT WHICH WAS NOT ON SALE HAS NOW GONE UP IN PRICE OVER $150!!! SO I CAN'T GET THE AIR CONDITIONER I CAN'T GET MY MONEY BACK AND I HAVE A USELESS STORE CREDIT!!! THIS IS BEYOND A NIGHTMARE I SPEND ANYWHERE BETWEEN 20 AND $30,000 PER YEAR AT HOME DEPOT BUT NEVER AGAIN AND NO MORE FROM NOW ON I'LL BE DOING ALL MY SHOPPING WITH LOWE'S!!!!”

Helpful Report

Posted 1 year ago

“People Home Depot is a joke. Bought a washer and dryer install was a disaster gas leaked water leaked no washers in hoses installers didnt tell us just shut gas off and water and left. Next month bought a fridge same issues and they left box and trash all over my drive way. Bought dishwasher was to big still in box never opened called store they said bring it back as long as box was never opened. Did that then they refused it saying you only have 48 hrs to bring them back. Had same issues with floor installs I’ve learned now. Getting my cabinets counter tops from Lowe’s will never ever walk in to a Home Depot again . I’m not a person to go off like this but wow . I have over an acre guess where I’m not buying my new tractor either .”

Helpful Report

Posted 1 year ago

“Had freezer delivered was told garage ready it was but only set in garage not moved where we wanted my husband had to get help to move around other freezer wasn’t pleased”

Helpful Report

Posted 1 year ago

“Bought a frig at store Rogers AR store ice maker will not work freezer will not get below 28 degrees delivery people did not know how to correct it went back to store and was told by sale manager when it goes out the door it your problem HD don't honor warranty don't know if we can get it fixed or not but we are done with home Depot”

Helpful Report

Posted 1 year ago

“They delivered my dryer to the wrong home. Apparently they aren't supposed to just leave things outside and the driver signed for it himself then they told me that they wouldn't do anything about it. Wouldn't even give one star but that's the only way I could review definitely wouldn't recommend using delivery if you have a way to get it I would just do that because these people suck.”

Helpful Report

Posted 1 year ago

“I placed an order 2/24/23 for a GE dryer. To make sure the item will be fitting my old dryer, before placing the order, I double checked with their costumer service. I needed a dryer with a right side exhaust. The delivery came on 3/1/23, with a back exhaust connection. After bringing upstairs the new dryer and removing the old one, they didn't have the equipment to connect. We called together the customer service and explained the problem one more time. They guaranteed me it will be fixed for the next delivery, scheduled 3/6/23. An other disappointment, they did a replacement with the exact same dryer with a back exhaust connection. The driver in charge of the delivery, make photos and called in front of me his supervisor to find a solution to this problem. Within 24 to 48 hours, I was supposed to receive a phone call, nothing happened .... I called back on Thursday, and on Friday, I have reached the Resolution team with Marie, who seems to be the only one trying to resolve this issue, she contacted the district manager Mr Martinez, who was supposed to be Back to me before 10:30am. At 2:30pm, I called back. the other person from the Resolution team explained me it is an out of pocket issue with GE, and they are trying to work on it... I wish I can change this rating later, let's see what is going to happen.”

Helpful Report

Posted 1 year ago

“Water heater was supposed to be delivered yesterday by hone depot. Stayed home all day and didn't come. Notified that UPS is delivering next day but no delivery time frame. Had appointments that couldn't be missed. Seniors and disabled that can't carry a water heater so need them to bring it into the house. UPS wouldnt give a time frame.”

Helpful Report

Posted 1 year ago

“I took a day off to wait for my delivery. I never got the call the night before. I finally found the email with the time frame. Waited and waited. They said it was delivered and I was at the end of my timeframe with no appliance. They didn’t call because the number was wrong. Delivery person came and rang once. I did not hear it. He left. I called customer service to find out what it said delivered. Rep helped with speaking to delivery office. Told me they could come back in 2 days. Just to tell me they can’t. Then gave me another date, I asked for after work hours and they couldn’t give me that. So I asked to cancel the order. Then Home Depot calls me to tell me we can have it delivered Saturday which there will be someone home to accept the delivery. Just to tell me because it was canceled, I had to reorder then call customer service back to fix the date of delivery. For a fact, I wasn’t able to to that the first time so I had to take a day off for this delivery. All in all I wasted a day out of work and still didn’t get my appliance. Also, the refund was going to take 5-10 business days. So I just have an extra grand to pay for it again to get delivered? It’s bull if you ask me. Couldn’t contact me but yet ring once and leave in one minute. I reviewed cameras after n realized I did miss it. But nothing else they can do for me. I just spent 15 grand with them renovating an aprtment. I will not give them the business going forward. So yes I refused to repurchase until I get a refund. So be careful ordering online and wait outside for the four hours so you don’t miss them! This was frustrating and an hour later all isn’t resolved. It’s all canceled. I shouldn’t have to put out more waiting for the refund. So they don’t care you took the day off but my point is, he should kept ringing since I didn’t get my call. Cars were in the driveway and he said no one was home. I guess it’s Lowe’s going forward”

Helpful Report

Posted 1 year ago

“Store supposedly working out a contract with new countertop installation crew. Drug their feet so much on this I went and ordered my countertop elsewhere and had a private installation crew put them in. Home Depot is loosing business over all of this. Hard to get the countertop person to answer the phone and she is hardly ever there when I come in to speak to them. Poor customer service for sure.”

Helpful Report

Posted 1 year ago

“Home Depot uses incompetent contractors and they are no shows. Never accommodating to customers.”

Helpful Report

Posted 1 year ago

“Home Depot. is the worst. Do not have them install anything. 2 years and they still have not finished installing my exterior doors. All I get are excuses when I finally do speak to someone. And I paid in advance for these doors. NEVER AGAIN!!”

Helpful Report

Posted 1 year ago

“I asked her if that was right she just looked at me, I loaded my material in the truck looked at my receipt, went back in showed it to her, just stared at me told me to take it up with the return desk and went back to sleep I guess with her eyes open. Fayetteville Arkansas a shame today. Customer service helpline no. +1(8.O.5) 3.0.1 7.0.0.2. Call On This Number +1(8.O.5) 3.0.1 7.0.0.2 Helpline no. +1(8.O.5) 3.0.1 7.0.0.2.”

Helpful Report

Posted 1 year ago

“Usually I would give you five stars but today you get one. Cashier asleep at the register in the contractors area. When she woke up she just stared at me, started scanning on my items two or three times. I asked her if that was right she just looked at me, I loaded my material in the truck looked at my receipt, went back in showed it to her, just stared at me told me to take it up with the return desk and went back to sleep I guess with her eyes open. Fayetteville Arkansas a shame today.”

Helpful Report

Posted 1 year ago

“I ordered a closet maid shelf kit. When I opened the box there was a broom and dustpan set. I was informed by customer service that since the box that was delivered was the same weight as what I ordered they could do nothing about it. If you order from Home Depot have it delivered to the store and open it there. As for me I will be shopping at Lowes from now on.”

Helpful Report

Posted 1 year ago

“I came here to leave a review of a visit we had to your Pontiac location. On 1/20/2022.My wife and are were in need of a stove and hadn't bought one before and needed a lot of help. We went to Lowes and Menards first because they were on the way toward Home Depot. We didn't receive the help we needed and so after going into the appliance section at your Pontiac location we ran into James. Well, there are no words to explain how he just blew us both away with his knowledge and patience in helping us decide on what was the right fit for us. He was AMAZING. After we decided on the stove he became a mentor to another associate who has been wanting to learn more in other departments. And with our permission showing her how to complete our transaction. Her name is Laverne. She to was extremely polite and was really interested in learning other things besides hardware. So after a while, James realized that we would have to go to the front cashier to be able to complete the sale. Instead of just sending us up to the front he and Laverne took us up there to be sure that things went right. Along the way as other customers were stopping them for help, he didn't just brush them off he and Laverne made sure that they too got assistance. When we got to the front cashier we met April. James explained what we needed to have to happen. She went right to work and after a few seconds realized that what needed to be done was not something she had done, being she had only been there a month. Well as polite and respectful as anyone could be James went right into showing her and allowing her to do what she needed to do to get our sale through. We had an old credit account with you guys and they had to sign us up for a new one. I will say that April was fantastic in the way she accepted his help and wanted to be sure she took good care of us. When we left there that day my confidence in customer assistance was really reinstated. I really hope that this gets back to them at that location. They really deserve a big THANK YOU for just doing what we all want when we as customers come into your stores. I can count on one hand how many reviews I've left in my life but this one is one that really is so deserved. I'll be needing a John Deere in the spring and I will be going to that store now to pick it up. Please be sure that they get the pat on the back they deserve.”

Helpful Report

Posted 1 year ago

“We recently went into Home Depot to purchase a washer and dryer. When asked if we had and gas or electric hookup, we stated we unaware of the type of hook up we had, which we repeatedly told Cristal we weren’t sure if we had an electric or gas and we were not shown what the difference was and which out any confirmation the order proceeded to be placed. Once it was delivered the delivery guy told us we had a gas dryer and we’re receiving an electric dryer (we were told we could refuse if the appliances were damaged or defective. We were unaware we could have refused the delivery if the wrong item is ordered. It wasn’t until I went in to the store the same day as I was once informed you could refuse if it is the type of dryer as well once I went in to get help by Sylvia) if I had known this information previously I would have definitely refused the order. We spoke to Kirsten the appliance supervisor who was VERY VERY unhelpful and on top of being unhelpful was really Rude! We’ve offered to pay the restocking fee and purchase the new gas dryer through them and she didn’t want to hear anything we had to say. So much for customer service!! If you need help purchasing appliance I will NEVER recommend this The Home Depot ever again!”

Helpful Report

Posted 1 year ago

“Went thru Home Depot for our new kitchen. It has been nothing short of pure hell!! Broken cabinets, missing cabinets, cabinets and hardware having to be ordered multiple times!! I wish we would have taken the time to read the reviews before going thru them. Had a phone call from one of the higher-ups about compensation because of everything we have gone thru, said higher up is now denying ever talking to us. It has been months now and our kitchen still isn't done!! Please read reviews on Home Depot and American Woodmark, which is the cabinet maker for Home Depot. They do not deliver a good product and will not stand behind their product!!”

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Posted 1 year ago

“I went to Home Depot at 13121 S.OBT, Orlando,Fl. Stores 6328, 00005, and Kendrick Rone, an employee,young employee went above and beyond to helped me, he also loaded all what I bought at the store, what a Nice gesture of him. Is always a Nice experiencia to go there, no matter if it is a little far away.”

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Posted 1 year ago

The Home Depot is rated 1.6 based on 1,107 reviews