The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,044 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent TENS OF THOUSANDS of dollars shopping at Home Depot -- an entire kitchen remodel, all of my major appliances, all of my ceiling fans, all of my bathroom upgrades, etc., all within less than a year. And they're REFUSING to take back a $145 toilet with a hairline crack? Their reasoning is that I have reached a 'limit' on returns -- gee, does that include the shower stall that also arrived with a CRACK, a WRONG ceiling fan, and toilet kits that NEVER ARRIVED? (As confirmed with UPS.) I reviewed all of my returns and they don't even add up to $1K. And they were replacements for the EXACT same and/or correct items (and not some returns 'on a whim'). So basically, the message is that if you continue to shop with Home Depot they will eventually STICK YOU with a damaged product. I guess when you're a publicly traded company with numbers in the billions you don't GIVE A RIP about your customers. But guess what? It's CUSTOMERS that Home Depot is SUPPOSED TO BE serving, it's CUSTOMERS that put them where they are. Perhaps contractors are the only ones they wish 'to serve.' I was planning on making more large purchases from them but NO MORE. Why would I take that chance? They have lost a HUGE, LOYAL CUSTOMER. I know that may be a drop in the bucket, but I am a firm believer that business practices like this eventually DO NOT lead to prosperity in the long run.”

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Posted 6 months ago

“They suck in greenfield indiana bought washer and dryer dryer was dented in the delivery guys wouldn't bring indy home. Needless to say I called depot and pretty much got blowed off They won't do anything. If. Y want good deal and things you. Want tale my advice shop. Elsewhere. No one deserves. this shoddy deals.”

Helpful Report

Posted 6 months ago

“Their website really needs to explain when you select delivery. Delivery is assumed to be delivery from home depot not ups. Some how in check out it should state your item is coming not HD but UPS. We were shocked to get a shipment notification instead of a delivery notification. My husband is 70 I'm in a wheelchair. How are we supposed to get it in the house? We chose delivery for that reason so a Home depot rep would be bringing it in the house. Not dumped at front door. Also filled a customer support form out and have been totally ignored. Will see hope it's not damaged by ups.”

Helpful Report

Posted 6 months ago

“We have been waiting for two weeks for a delivery and install job. Called eight times to make sure we're home for it. Three times now, we've been promised a time window and that they'd call before arriving. Three times, they showed up at the wrong time or even a full day early with either a phone call from our driveway or a note on the door about a phone call they never made. Three times, I've called with only my wife's phone number and got an explanation and every time my wife calls, they won't talk to her without an order number. The phone bank ladies are very nice with the apologies; everything else is absolute chaos.”

Helpful Report

Posted 6 months ago

“Ordered several items for delivery. Midway through the day, the tracker showed no updates, so I called for some kind of reassurance, but 5 different people told me they couldn't track the package, couldn't confirm it was on a truck, couldn't help me. Never received the delivery. Never received an explanation or apology --nothing! It was like I didn't matter at all. Very weird business model!”

Helpful Report

Posted 6 months ago

“Don’t shop at the The Home Depot in The Dalles, OR. They treat all their customers like thieves by keeping everything locked up. Then when you ask for help to unlock an item, nobody shows up. I have waited 10 to 20 minutes on several occasions, often without getting service. Taking my business to Ace.”

Helpful Report

Posted 6 months ago

“The delivery service provided by the company was extremely disappointing. They failed to communicate any issues and installed the range without testing it beforehand. I was pressured to sign a document quickly as they were in a rush to move on to their next job. Unfortunately, the stove does not work and none of the other appliances were installed either. The dispatcher for the third-party contractor was just as unhelpful as the delivery crew. This has been the worst experience and I strongly advise against purchasing appliances from Home Depot. It seems they have not properly vetted their contractors for installation jobs. In hindsight, I should have bought directly from the manufacturer. I will not purchase any other home items from the Home Depot. They will not get any more of my business. I am now without a stove and micrwave and highly regret using The Home Depot to purchase this appliance suite. Invest and purchase from the manufacturer.”

Helpful Report

Posted 6 months ago

“For the 2nd time in 3 days and the 3rd time in 2 weeks I have placed online orders for curbside pickup at HD Downers Grove, IL. Each time I have used the app and properly alerted them I am here for pick up. Each time I waited at least 15 minutes for my order to be brought out. Each time I have had to go into the store to get them to locate my order and bring it out to my car. This is NOT curbside folks. Fix the problem.”

Helpful Report

Posted 6 months ago

“I ordered a much needed water vacuum for a leak downstairs. I ordered online at about 9 a.m. & it was delivered free by 1:30 p.m.. Unbelievable great service. Made my day ! Dave H.”

Helpful Report

Posted 6 months ago

“Ordered A Dishwasher but when they came to install it I was told that they can't install it because the Dishwasher tail piece had to be Brass and not PVC. Every plumber in this country installs PVC tail pipes under a sink because Brass is too expensive and rots out just as easily as plastic. Shame on Home Depot. They must have an IDIOT figuring out this stuff. Well the just lost a sale and a long time customer because there idiots”

Helpful Report

Posted 6 months ago

“Online tracking says my order has been sitting somewhere in my hometown for nearly a week. They keep moving the projected delivery date. I need it installed ASAP for my tenants. I can see that the delivery promised date is not accurate with HD. Never again!”

Helpful Report

Posted 6 months ago

“I ordered shower doors that were to be delivered last Tuesday, May 28. Delivery showed up as scheduled, but in a wooden crate and was going to be left in the loading dock of my building. I am a 76 year old 105 lb widow. How the hell was I suppose to get that crate to my 6th floor condo and opened? The delivery team from Central Delivery, Home Depots contracted delivery agent said they were simply directed to drop it and go.Not what I was told when I talked to Home Depot customer service. As a result I refused delivery and immediately contacted Home Depot customer service, yet again and was assured it was their mistake and that the delivery instructions had been to deliver to my door. I rescheduled delivery for the following Monday, today and in the interim, I checked back with Home Depot customer service two times to get absolute confirmation that I would receive delivery of these doors uncrated and to my condo door today. I found out this morning that there would not be delivery today. My order had been cancelled. Also while talking with customer service, each time they put me on hold, I had to listen to Home Depot's spiel about" customer safety". Obviously they do not consider the safety of their delivery recipients of any concern. Shame on you Home Depot! Beware of what customer service tells you. Their only concern is to tell you what you want to hear. Not the truth!! Im going to black ball Home Depot. Wayfair will be my go to for my shower doors!”

Helpful Report

Posted 6 months ago

“Ordered a washing machine and was told it would be delivered on Sat. between 12:30 and 4:30. Couple hours before received a text saying they had truck problems and couldn’t make the delivery. It also said it would now be out for delivery on Tuesday! Why not Monday? Called and tried to reschedule as I wouldn’t be home that Tuesday. Talked with associate who told us they could bring it Wednesday. Wasn’t happy with this option but decided to go ahead with it. As she put it in she said it would be Thursday! I asked what happened to Wednesday? She said it must have filled up! Personally I feel if an order is canceled one day it should take precedence over newer orders! Ended up canceling the order and was told I’d get a refund in 3-5 days! Funny, they took the money out of my account the day I bought it! Lip service is awesome at Home Depot!!! Delivery service not so great!”

Helpful Report

Posted 6 months ago

“I purchased a queen size bedframe with drawer storage after opening the package one of the drawers had a crack I called Home Depot they offered me 15% off or to return it I chose the 15% off continued trying to put it together one of the pieces was missing two pre-drilled holes and then when I finally got it all put together I come to find out that The hardware for the drawer sliders are probably the cheapest sliders you can possibly get because my drawers will not properly align. My advice is to stay away from online purchases and DIY products from Home Depot.”

Helpful Report

Posted 6 months ago

“I bought a dryer machine and range. The delivery day was set for Tuesday 5/28. The day before we received an email that the delivery will be rescheduled until Wednesday 5/29. We waited all day and moved all the old stuff out of the way. There was no phone call, no show up, no delivery. The next morning on Thursday we called the hotline to hear that the delivery will be rescheduled again for June 3. What kind of service and delivery system is that? People who have their stuff break down and go buy a new one will expect their things to be delivered on time. Home Depot will never have business from me again.some head quarter need to know about this”

Helpful Report

Posted 6 months ago

“My home Depot,located Northport,fl. 34287 Would like to acknowledge Tracy at the store for her professional advice in purchasing a couple sheets of paneling , finding me someone to take the time to cut them for me to my length so I could fit them in my SUV..thank you home Depot”

Helpful Report

Posted 6 months ago

“Rescheduled a refrigerator install. Home depot associate apparently lied to me and didn't put it in the system. The installers just showed up at my house during my work hours and interrupted a patient virtual office visit. Called Home Depot store, they said there was no change in the system. Been on the phone for 2 hours trying to reschedule. Have to wait a week now for a refrigerator. I have a small child and need a refrigerator. Please do not buy from Home Depot for anything that requires install services - the experience was horrible and still isn't over.”

Helpful Report

Posted 6 months ago

“I understand I am not responsible for my husband bill. I needed his permission to talk to rep. I did a three way call to my husband and it was decline by rep! Why? He can verify his DOB & SSN! I don’t understand this rule you have! It was my husband on the phone! Now mind you, the lady was nice about it! Your rule is stupid!!!”

Helpful Report

Posted 6 months ago

“Bought a prehung french door, then called to purchase installation. They came out, took measurements and said call us as soon as the doors get here. Called to set up install, they have no work order or anything about our install even though they already an came out for measurements. Now they are not going to come out and install the doors. Because they have no work order. Why have a third party install when there is no communication between them. Now I have to find someone to install....”

Helpful Report

Posted 6 months ago

“HD stated delivery company would call 30 min prior. They call 5 min prior and I tell him to wait at door so my 92 yo mother can get dressed and get to the door. They call me back "no one home" I tell them to wait. My mother gets to door and they say we cant get it in unless they take the doors of the NEW refrigerator. So they take the doors off and when my mother said that she needs the doors put on opposite they said no they cant do that. My brother shows up and sees the dent on the side. I call HD and tell them to take it back. My mother still gave those assholes $20. A week later with the refer in the way of a 92 YO, they show up and say we cannot take it because the doors are off. Hopefully you reading this already understands how retarded these people are. My mother does not speak Spanish but was able to explain that the other delivery had to take doors off or it will not fit through house door. They just left ! Call HD and they say they will pick it up next week. WHAT A NIGHTMARE DO NOT EVER ORDER A DELEVERED ITEM FROM HOME DEPOT.”

Helpful Report

Posted 6 months ago

The Home Depot is rated 1.7 based on 1,044 reviews