The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few times we has the pleasure to be help by Emily plumbing department. She goes an extra mile. Express our gratitude to Emily. God bless you Emily”

Helpful Report

Posted 6 months ago

“Now, I have 1/5th of the boxes I need to move, and I need to move TOMORROW. Nothing on the website indicated there'd be any issues with this order. No warning, no nothing. The people I talked to on the phone were polite, but they couldn't fix the problem. I'm warning anyone reading--DO NOT RELY ON HOME DEPOT. They are NOT trustworthy. Their system doesn't work, breaks down at random points, and will lose your information. You will HAVE to call them, and even then, your situation will not get resolved. If you need to move, order your moving boxes from LITERALLY ANYWHERE ELSE. This is the worst experience I have ever had ordering something online. Do yourself a favor and avoid Home Depot. I'm sure cutting their staff and their supplies helped get them a higher quarterly report for shareholders, but their practices HARM their customers. DO. NOT. USE. HOME. DEPOT.”

Helpful Report

Posted 6 months ago

“I purchased a $1,700 refrigerator from home Depot in Daphne Alabama my salesperson Denise Wallen assured me that my refrigerator would open right left she even wrote it down but when we received the refrigerator it opened left right and she never put it in the computer system how it should have arrived when my husband called her to let her know she was very nonchalant she didn't even say she was sorry are anything and immediately gave the phone to her manager they were supposed to have called us Monday which was July the 22nd 2024 to let us know when they will have someone out to change it around we never received a call from them also she charged us for an ice maker but the refrigerator came with and ice maker. Home Depot you have to do better especially with large purchases like this also with your customer service.”

The Home Depot 1 star review on 24th July 2024

Helpful Report

Posted 6 months ago

“Delivery service is pretty bad. Lack of communication, missed commitment dates. This ultimately impacts job site performance. Issues seem to revolve around the third party delivery services. My experience is with the Pittsfield MA store. However I tend to think that this is a more corporate issue. Personnel at the store are great and helpful but seem to be somewhat limited in the control of the delivery vendors. I’m surprised that Home Depot is advertising the rapid delivery program when there are obvious issues with the delivery vendors.”

Helpful Report

Posted 6 months ago

“Awful communication! I have been trying since Monday to get in touch with this company regarding a return & I am no nearer to a solution!!! B&Q who I ordered through also a waste of space. I will never again use them, & definitely would not recommend them”

Helpful Report

Posted 6 months ago

“Delivery drivers are lazy lazy lazy and decided from the minute they got there they would find an excuse not to bring my refrigerators into he house. They left them in my driveway for me to figure it out. Terrible service, worse attitudes. I will never order from Home Depot again.”

Helpful Report

Posted 6 months ago

“I will never use Home Depot again, the staff are rude and most unhelpful. On 7th July in the July 4th Sale I purchased a Frigidaire Top Freezer. Even that transaction was painfully slow it took the appliance specialist over an hour to complete the sale because she could not use the computer. Yes she is elderly but I am 70 and know you have to take the caps lock off! Then she kept telling me I already had an account, I don't I paid cash for everything. At last I purchased the fridge it took her so long she missed the delivery window and I had to wait till the next delivery available. It was delivered yesterday the 11th. After being plugged in for 15 hours its still not cold, I call them on the number they give me, they tell me to all another number. I call then, in Canada and they tell me to call the local branch, I call them each time explaining the issue and twice the same lady laughs and puts the phone down I call back they tell me they can do nothing about it and they give me the same number in Canada. I call then again and explain the fiasco. Eventually they say they will replace it as its obviously defective but I can not have it delivered till July 31st, yes 19 days time. I tell them that I can not wait 19 days, I am ill, and need a fridge, they say they will contact the local store. So they call Poinciana branch and instead of me on hold they leave the line open, I hear them fighting about what should be done, One lady tells the other they have to honor the price that I paid in the sale and the other lady says they will not I have to purchase at full price and they will give me $50 off, They are annoyed because I got a $300 discount in the sale and they say its too much to honor, so I have to have this defective one picked up on 17th July and then on 20th July I can go into Home Depot and get my cash back. I have been on the phone for 4 hours this morning with them and they do not care, they would not even let me speak to the manager. The lady from the resolution center in Canada just said I am going now I am not dealing with this, I have asked for a replacement for the lady you need to sort it and she put the phone down. It was taking so long they eventually decided they would call me back, they offered me a fridge at full price not as good as the one I purchased and $50 off. I give up I told them to come and collect this defective one and I will come and get my money back. Never again will I shop in Home Depot, I have for over 23 year but never again. Avoid them at your Peril particulary the Poincian Kissimmee branch where its hard to ever find anyone that knows anything and they are so rude the way they talk to you. I am dreading going in to get my money cause I know how upset I already am at this situation.”

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Posted 6 months ago

“Purchased 4 major appliances. The delivery and install was excellent. Jesus and Roberto were prossional. Both answered aour questions and made sure we were happy. Excellent job!!”

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Posted 6 months ago

“Lisa at the Ewing Twp Home Depot was absolutely amazing in locating the pedestal and basin sink my 84 year old mom and 86 year old dad wanted. She went the extra mile in locating it on the computer, getting the large orange ladder and getting the sink herself from the overhead! She made my elderly parents very happy because she cared about doing a good job! Thank you Lisa”

Helpful Report

Posted 6 months ago

“Some items in my latest order required a delivery charge even though they were in stock the same as the rest of the items in my local home depot. The only reason for this would be to cancel the free delivery option. If I have to buy my supplies in person I'll use the other hardware stores for building and gardening supplies.”

Helpful Report

Posted 6 months ago

“I used Home Depot’s online window treatment service, purchasing over $3,000 worth of blinds(which included measuring and installation). My advice: DON’T DO IT!! Worst service ever.”

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Posted 6 months ago

“Today we went to homedepot on howe ave. My husband and went to buy a few things and as we were leaving my husband heard a sales person name is Gavin say something about he hope he won't have to strip search him meaning my husband. I hope its not because my husband is black.”

Helpful Report

Posted 6 months ago

“DO NOT PURCHASE A REFRIGERATOR FROM HOME DEPOT!!!!!!!!!!! We ordered our refrigerator on June 14th from the store in Northville, MI. Today is July 6th and not only have we not received it, but have not even received a call about it. On four different occasions now we have contacted them, but we have always been promised that the product would arrive at the end of the week, and each time they’ve lied to us and we’ve never received it. When we began to ask for a refund, we were told a new fridge would be delivered, but again they lie to keep your money!!!! If you need a refrigerator, you are better off checking Facebook marketplace or a back alley before dealing with these people. Terrible customer service and terrible experience. We will never make a major purchase from this store ever again.”

Helpful Report

Posted 6 months ago

“I went to home depot in Kahului HI for pvc fittings. They were out of the bulk apparently. The person in that department told me that they didn't have any more. He then asked how many of the tee connectors I needed and started to count them out. I had3told him that I wasn't paying. 91 each for the connectors because I needed 50 of them. RJ told me that when you buy 12 then the price goes down WRONG. I got to the check out and everything that I was told was a lie. Unfortunately there's only one on t h e island.”

Helpful Report

Posted 6 months ago

“I got there to home depot in santa fe nm at about 7:30 am on July the 2nd. I went to the returns section and there I was helped right away by a nice girl. I bought 25 boxes of flooring and paid for them. I asked the girl that I needed to get loaded and told her I have a bad back. I asked her can you call somebody to help me. She did and nobody came. After half our waiting I went to pro desk. I saw a man talking there. It was Elias the manager. I asked him that I have been waiting to get loaded and asked for my receipt he got mad and told me you have just been waiting half hour and walked off. I went back to returns and there was a man standing there and asked him that I have been waiting for about an hour to get loaded. He got on my face mad and he said I am trying to help you. Then I asked him what is your name. He was the store manager Patrick He has a very bad attitude. I think the customer comes first. I finally got loaded by the assistant Manager Arianna which was really nice. I think your managers need to be nicer to your customers.”

Helpful Report

Posted 6 months ago

“Home Depot has issues with their major appliance repair and replace policy. If you purchase an item, and it becomes defective within 48 hours after delivery, you are on your own. You can’t return the product, and the only thing Home Depot will do to help is give you manufacturer phone numbers. Buy your appliances from a company willing to stand behind them, and who is willing to assist their customers!!!”

Helpful Report

Posted 6 months ago

“I visited the Rockwall Tx HomeDepot last week for painting material and wasn't aware of no tap pay I was so irritated due to it being the nearest store 25 minutes away and Vivian help assist me with just placing an online order which avoided me from driving back home to get cards with a upset toddler....Thank you Vivian for you Customer Service and also being sweet to my Princess you Rock”

Helpful Report

Posted 7 months ago

“Cicero, New York location, some months ago I bought some keys there, had them made. I was told that the information gets stored in the machine so if I ever lose a key, I can come to them. They can look it up and make me a new one. Well today, the key broke, and it was hard to read the serial number, but they told me on the phone that they could do it. I went in and couldn’t get anyone to wait on me So I left and called them from the parking lot. 3 people said yes, they save the info, but then they changed their minds and said no. One person was truthful and said we saved the info, but we have no idea how to retrieve it. That’s poor. I finally was transferred to assistant mgr who did nothing but fight with me and tell lies. She threw me on hold without telling me and sent me to someone else. I asked if that woman was the store manager and she said yes I am. How can I help you. After she hung up on me, I found out that she lied, she was just another assistant manager, so I was just passed around were they absolutely no concern for the customer. It’s not their fault that the key broke although it lasted more than a couple of months but it is their fault that I’m still sitting outside with absolutely no assistance and all they do is hang up. I asked for a corporate number and they gave me numbers that do not exist. They may not know this. I looked those numbers up in Google and they are apparently Home Depot numbers, but they are all disconnected so the corporate office doesn’t even care. Stay clear.”

Helpful Report

Posted 7 months ago

“Leo Leopardi at Home Depot Wharton, NJ. Was an outstanding, knowledgeable, courteous, helpful, honest, friendly and efficient appliance specialist. My delivery went smoothily and I love my new. Refrigerator. I will return to the store when I need a new appliance and have informed my friends of the excellent service.”

Helpful Report

Posted 7 months ago

“I’m a pro member which includes me receiving calls throughout the day therefore when my contractors make a purchase under my company name for items I may need for renovations. On July 2 I received a call from a very rude, ignorant and non patient worker who to my surprise is named Trafeena, who works at the Home Depot located at 680 Lamar Hutcheson Pkwy Riverdale, GA 30274 Initially I wasn’t concerned with her rushing me off the phone which caused her not to hear the zip code I was giving so she put in the wrong zip code and repeated to me that my card declined. As I repeated my card information to her 2-3 times she said to me “I heard you the first time” I ignored her and continued to give her my information she rushed me again and continued to put in the wrong information. She wasn’t listening to anything I was saying and she continued to say “I heard you the first time” but she also continued to put in the wrong information. I acted kind and professional throughout because I understand we all have bad days but it took everything in my spirit not to go to the store. Instead I acted professional unlike her and spoke with her manager Angela, who was very apologetic and kind. This is my first time dealing with someone like Trafeena at the Home Depot usually they are very kind especially to members who have business accounts with them. I go to the Home Depot as often as 4 times a week for work. Trafeena isn’t patient or professional enough to hold a position at the Home Depot even if it was cleaning the bathrooms, not with her horrible attitude. I appreciate Angela for being respectful and taking the time out to adhere to my complaint.”

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Posted 7 months ago

The Home Depot is rated 1.6 based on 1,107 reviews