The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cabinets on May 14 to be delivered to my house. email delivery date May 17. Ok great.May 17 email . Sorry carrier issues no delivery, Now its the 19, then 20, then 21. Then no emails. Went online to check, now the date is June, 1. Trying to be patient and not get upset. So I waited. Guess what no delivery. Check package track its sitting in Atlanta, Georgia with a delivery date of June 13 now. Why would it take two weeks to get to California? Then it said Exception occurred. What does that mean. So I called Customer Service. They said they would start a "INVESTIGATION". Ya right. I would hear something in two days from them. Guess what? NO contact. Home Depot Sucks!”

Helpful Report

Posted 2 years ago

“I would give zero stars if I could. I purchased a washing machine in store with a scheduled delivery a week later. A week later they delivered a dryer. I had to go back to the store cancel the charges but giving them the benefit of the doubt I reordered the same washing machine with a scheduled delivery a week later A week later they were a no show with no phone call. I'll be going to elsewhere tomorrow and from now on.”

Helpful Report

Posted 2 years ago

“Ordered refrigerator in Oct., delivered Nov. 3rd scratched. Reordered for delivery not till May 7th , never delivered until May 13th. Came dented. New delivery June 1st, driver would not pick up or leave fridge as he had no paperwork. New Date June 3rd didn't show, now sitting here on June 4th suppose to be first delivery at 7 am and it is 9 am and still not here. Companies name is Final Mile delivery do not use out of Lake Orion.”

Helpful Report

Posted 2 years ago

“Hello, I was happy to buy a dual oven from Home Depot. When it arrived and my husband and neighbors opened up the box the most devastating thing happened. My spouse mismeasured. We immediately went back to the store we purchased it from and the Manager on duty said she couldn’t take it back because the she would have to mark it down and lose money. So, no she did not accept our exchange. We were told that a markdown is basically throwing it away for Home depot. What ever happened to making a customer happy? It was an honest mistake. Please help us !!! We were told we would have to demo our kitchen to make it fit because it is too big.”

Helpful Report

Posted 2 years ago

“Order on line. Charged 79.00 for delivery. 4 days later I called, Said they hadn’t picked it yet! When would you like it? Um now! We will work on it. Hence call 4 days later. It has been picked but since you ordered on line delivery is not by us?? We will get it straightened out, manager will call. NO call. Then I get a email, coming 15 days after ordered. Argh! Just got another email now, it will an additional 3 days until delivered. Never have I ever. Will no longer order from them for delivery. Hoping product arrives in damaged. We will see! Not sure why I’m being charge for delivery either, $500 worth of stuff.”

Helpful Report

Posted 2 years ago

“The service we received at the Redmond, OR store was excellent. Everyone we asked a question was helpful and didn’t seem like we were imposing on them.”

Helpful Report

Posted 2 years ago

“ordered front door &storm door in early May. storm was not in stock.But main door was. Instead of scheduling install on the instock door. they ordered the storm door which would'nt arrive till end of May. to save a trip they waited until end of May . Hence install was scheduled for July 6th So to save THEM a trip. I'm w/o a front door for months.I can't just board it up because I have to get in and out.Thy were made aware it was glass broken out. To save there selfish greedy self a trip .anyone can just walk in or out at will. No more Home Depot for me.”

Helpful Report

Posted 2 years ago

“I placed order over phone on 5/26/2022 at The Kannapolis NC Home Depot Store! I was Very pleased with the Customer Service that was provided to me by the Employee who took and received order..Very Polite and Friendly.. Knowledgeable about materials and prices. Went beyond just receiving call and taking order, Employee made sure that I had everything that I needed for My Vinyl Privacy Fence Project. The Employee also showed Me more Good Customer Service and Care by providing me a call back to let me know of My orders progress and when it would be ready for pickup! Employees Name is ( Mimi ) and She works in Customer Service Dept.. I would Highly Recommend if you Need Top Notch Customer Service and Support that You Allow Her to Assist You! She and ALL the Staff, Associates and Team are Awesome and They Raise the Limit on Customer Service and Support! That's Why I Choose to take My Business @ Andy's Lawn and Landscapes / Quality Projects to My Local Home Depot!! Great Customer Satisfaction Guaranteed! Y'all Rock Home Depot!!”

Helpful Report

Posted 2 years ago

“Trying to order online is IMPOSSIBLE. You have to set up an account... what? Second option 2 party verification. What? So I sent verification code received on my mobile phone. And then I was directed for my personal information and auto re-directed to a store in another state!!! Like most people of late .. I have been doing most shopping online. This was the third and last time I ever try HOme Depot again.”

Helpful Report

Posted 2 years ago

“Worst experience ever with their online ordering/delivery department. They failed to deliver on time and had to spend over 4 hours on the phone trying to figure out something they should have done themselves. Will never order from them again.”

Helpful Report

Posted 2 years ago

“I purchase a window installation package from Home Depot and paid full price for a job not fully complete. I call and spoke to customer care who said someone will come out to finish the job. It's been 3 months + and counting and still no one shows up to finish the job. Never ever have any work done by home depot. They lack the commitment they promised at the contract signing. Once they get your money, they do not care what happens thereafter. I am solely disappointed. I should have selected another company to get the job done.”

Helpful Report

Posted 2 years ago

“Requested delivery with signature required. They instead just left it nowhere near my door, never attempted to ring for a signature. I have a doorbell came if they ever came anywhere near my door I would have known, they didn't. They shoved the paperwork to sign in the box handles.”

Helpful Report

Posted 2 years ago

“I really appreciate how knowledgeable and courteous the employees my Home Depot are.”

Helpful Report

Posted 2 years ago

“As per usual, Home Depot has their head up their ass when it comes to customer service. I purchased building material on the website and it was supposed to be delivered next day. The website said there was a problem with scheduling deliveries, but a representative from Home Depot would contact me shortly. Never heard from there. Today is here, no email, no next, no phone call. So, I called them. Oh, your delivery can't be made until middle of next week. So I cancelled. I wish I could say this was unusual, but it's not, everything they do is screwed up. Wish we had a Lowe's in town. Of course, it doesn't surprise me. I've come to expect it. Thanks for nothing Home depot!”

Helpful Report

Posted 2 years ago

“Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personal were dismissive and had the isles messy with large materials all over the floors causing safety hazards. Finally after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager. They had me driving around south Florida until I called a manager. This person took action and went out back to find the panels. She was the only person there that was attentive and professional. Home Depot is not was it used to be... Very disorganized isles, dangerous with many safety hazards. rude staff, long lines of over an hour at customer service. The company seems like it's going under at rapid speed. Many family and friends have shared similar stories. From now on my store of choice will be Lowe's for building and garden material. Lowe's has organized stores, and knowledgeable staff. At Lowe's walking through their isles will not put your life in danger.”

Helpful Report

Posted 2 years ago

“Wow. When you think it couldn't go wrong any further...got a call 8am from installer; they would arrive 12-2pm. Said I'm ready..They finally showed up after 4pm. 3x men..when I opened my gate Two blew past me while the 3rd was texting, walking slow down the driveway. When I asked if he wanted to come in( I have animals) he finally spead up. The other 2 where already in my house. When I walked inside he said "gimmy towels " I asked for what if a blanket or sheet would work?. He looks at me and says " you have additude.. cannot do install " Iasked he pls repeat what he said... I thought I didn't understand him correctly as im from EU...then I opened my gate they left. I called the install dispatch and was rescheduled after they apologized..I would get 10% if I call beck( never happened) Now to take another day of work and after their install mess 2 hours of removing grease fingerprints of my new appliances. I feel not only insulted but it was clearly a waste of my time..I too work. Very poor customer service this guy cl”

Helpful Report

Posted 2 years ago

“Horrible delivery schedule. They care about the purchase, but has little care for the delivery schedule in communicating.”

Helpful Report

Posted 2 years ago

“Ordered flooring and it was a month out for delivery date. I was told the time would be from 7:00 am to 8:pm. When the date finally arrived, I took the day off work. By 10:30, no arrival and I called. Customer service said it was on its way. By 2:30, I called again. Same response. By 4:30 I called again and was told the driver started at 6am and could only drive for 10 hours, so my flooring went back to home depot and ill have to wait another 3 weeks for the next delivery. Really?”

Helpful Report

Posted 2 years ago

“My wife and I ordered a new GE range with Air Frier and received it on May 7, 2022. Upon delivery the installers place a dryer power cable on the range, one of them took pliers and bent one of the metal lugs so it would fit into the power outlet. He had to beat the plug with his fist to make it go into the outlet. A day later the oven's preset temperatures would not work as described in the manual, only gave 170 Deg. After contacting HD I was told to turn off the breaker and not use the range due to possible fire hazzard. A second cred showed up three days later and install the correct power cord. The installer advised me to request a new range due to possible damage to range from incorrect intallation. Well today I had to call Home Depot a third time due to their coustomer service people telling me on the second call i would receive a call in 72 hours, then the third call I was told I would get a call in 48 hours advising of delivery. We have spent in the last three months close to $10,000 on appliances and items to remodel our kitchen. am totally over Home Depot, Ive never been lied to and treated like im totally stupid. I will never again purchase one damn item from them. I'll drive 10 miles to Lowes in the future! A totally pissed off customer!”

Helpful Report

Posted 2 years ago

“told ups to take back right when I seen the box he left told me to call warehouse now homedepot can't answer a phone or answer anything”

The Home Depot 1 star review on 19th May 2022

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,108 reviews