The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,174 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,174 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I understand I am not responsible for my husband bill. I needed his permission to talk to rep. I did a three way call to my husband and it was decline by rep! Why? He can verify his DOB & SSN! I don’t understand this rule you have! It was my husband on the phone! Now mind you, the lady was nice about it! Your rule is stupid!!!”

Helpful Report

Posted 10 months ago

“Bought a prehung french door, then called to purchase installation. They came out, took measurements and said call us as soon as the doors get here. Called to set up install, they have no work order or anything about our install even though they already an came out for measurements. Now they are not going to come out and install the doors. Because they have no work order. Why have a third party install when there is no communication between them. Now I have to find someone to install....”

Helpful Report

Posted 10 months ago

“In store is generally okay, but getting online orders from stores is a major challenge. I have twice complained to the CEO via email.”

Helpful Report

Posted 11 months ago

“Bought ge profile washing machine. Does not provide enough water to clean clothes. HD howell was no help in rectifying my problem.”

Helpful Report

Posted 1 year ago

“We'll I guess after receiving most of my online orders from Home Depot on time. I guess it was time to have a extra week delay. I got half my order so if it was 6-Stars I could do 3-star for half delivery on a two part order... So 2⭐⭐ until the other part finds it's way???”

Helpful Report

Posted 1 year ago

“I returned a plant with a receipt and was told that I needed to find another plant for the same EXACT amount to exchange. There was only ONE plant for that exact amount. I even asked to pay Xtra for a much more expensive plant and was told NO. I find that policy outrageous!”

Helpful Report

Posted 1 year ago

“The people are not knowledgable and their prices are too high. A bag of mulch $3.57 when I was paying $1.68 3 years ago. I'll buy buy as much as possible from amazon. Prices are more reasonable and don't have to drive.”

Helpful Report

Posted 1 year ago

“I bought a frig snd washer and dryer. The frig arrived dented near where the mechanics in the back of freezer is. When I bought them I showed them s picture on my cell if my washer and dryer set up. They said it would be fine to install. It wasn’t. I had to call someone to unhook the gas. Then they came back snd hooked up. Then the guy had to come back snd finish. This all took weeks. I will never buy an appliance there again.”

Helpful Report

Posted 1 year ago

“Klamath Falls store: I prepaid for an order of plastic pipe to make sure they had it in stock and wanted to make it a quick stop on our way out of town. (We live 2 hours away.) I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before and was put back in stock. Not the case! Finally, someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and already paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of everyone's time--including the hired help.”

Helpful Report

Posted 1 year ago

“Tired of being profiled and followed around like we are crooks. We are retired seniors so what gives? Are you hearing rumors or are you making them up as you go? We live a distance from the store so when we get there we usually have to pick out items from several locations. More workers around when it`s game time but not so much when we need help. I shop with a specific list and get done as quick as possible. Would buy more items if we could shop in a friendly store. You might increase your sales if you let people look around in peace.”

Helpful Report

Posted 2 years ago

“The customer service at Home Depot in Irving is atrocious; no matter how many times we request assistance, nobody ever responds. No trained people in Painting and lumber section. The lumber cutting machine has been out of commission for some time, and the manager's explanations are inadequate. Despite the fact that Home Depot is close by, I started going to ACE or Lowe's. The store will be closed, and Home Depot will already be losing its reputation if it keeps losing all of its customers.”

Helpful Report

Posted 2 years ago

“I love Home Depot and have purchased my Christmas tree there for many years. Their prices remain reasonable where others have overpriced them tremendously. But this year the trees are way less quality than before. They’re trimmed to pencil-thin status and those of us who prefer a fuller tree came out pretty disappointed. I truly hope this was a one-year problem. Please give us a variety like you always have.”

Helpful Report

Posted 2 years ago

“Home Depot needs to set up an email for problems with online orders. Of 3 items 1 did not arrive. The tracking said shipped and there it sat, not arriving. Tried the text option to check. Typing in all the info was a pain. they said they would get back to me about the order within 24 hours and never heard a thing. The next evening I called the customer service number. After pressing all the proper buttons, giving my order #, confirming my name, address, phone number trying to give the information. Problem was they also had the wrong tracking on the packages, so while I received one item the tracking showed I didn't and the other item I didn't receive tracking showed I did. I explained this to the service rep. He then looked at the tracking and told me I did receive the item I was saying hadn't come. Did he not listen to what I had just explained? As he seemed very unable to help me I asked for a refund for the missing item. He typed a bit and told me I would have to put in a charge dispute with my bank. Why would they not just refund my credit card? Must admit by 25 minutes on the phone I had lost patience. Asked for a supervisor. The phone sound cut out several times while on the phone, did it cut out again when I asked for a manager? Then it went to the survey. I called back again, went through everything all over again. This time at least I had someone who understood the issue and tried to help. So after 75 minutes between the texts, and 2 phone calls, I may get my refund after the item doesn't show up in 3 more days and when I take the other items back to the store. I did not enjoy spending an hour on the phone after a long day at work. Home Depot do better. I searched for an email address without success. With an email I could have typed everything in, in 5 minutes and waited for a response. I will not order from Home Depot again unless they get a better system if there are issues with an order.”

Helpful Report

Posted 2 years ago

“Shelves were unorganized, empty, equipment in aisles, out of stock items just to name a few. There were no checkout except at the lumber section. Self checkout with disinterested employees. My last time at Home Depot.”

Helpful Report

Posted 2 years ago

“Congratulations HD. U just lost 5k for my bathroom remodel. Look around 4 20mins 2 find sum1 2 help me and nothing so went across the street to Lowe's.. 2 hrs and 5k later I have everything 2 remodel it”

Helpful Report

Posted 2 years ago

“I normally favor Home Depot because I know where things are. But they are famous in Alaska for very poor customer service. Though it seems a bit better just recently. More floor staff. Today I was left hanging for a kitchen design appt while she spent 20 mins on the phone. Then while I looked around in that immediate area a lady came and sat. They started talking. After a couple minutes I left. They ask for a phone number but they don't use it. I was in the store in other areas for another hour. No loud speaker or phone call. I went to Lowes and gave them my 15,000. Excellent customer service. Much more professional and nice set up.”

Helpful Report

Posted 2 years ago

“Ordered a fridge 6-19-2022 was to deliver 2pm-6 pm 6- 24 no phone call from delivery people .call liberty store talked to sales person that sold me the fridge. She said she would call delivery to find out what happened .never read call back from her. Lousy service from all ends.will not do any purchases from here on out.”

Helpful Report

Posted 2 years ago

“Requested delivery with signature required. They instead just left it nowhere near my door, never attempted to ring for a signature. I have a doorbell came if they ever came anywhere near my door I would have known, they didn't. They shoved the paperwork to sign in the box handles.”

Helpful Report

Posted 2 years ago

“Horrible delivery schedule. They care about the purchase, but has little care for the delivery schedule in communicating.”

Helpful Report

Posted 2 years ago

“We went to Home Depot to see about having countertops for our kitchen. The man working in that area was very nice and helpful. After about two weeks a man came out after two calls to set up an appointment to do some measuring. Very nice friendly person. When He was done he gave us an estimate based on the measuring and our choice of counter. And that was the last time we saw or heard from him. He never answered our calls or efforts to set up something. I believe he said he was a contractor for Home Depot and Lowes. Long story short we will not be using Home Depot for anything like that again.”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,174 reviews