The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah, I for 1 will NEVER EVER order appliances through Home Depot. Had 1 hell of a nightmare with them already, they DO NOT stand by their products, They will give you every BS run around they can come up with. You will be ready to return appliances and put them right where the sun don't shine. Customer service is HORRIBLE Delivery company is PATHETIC NONE of them will except responsibility. Save yourself a huge headache and nightmare, go ANYPLACE else.”

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Posted 11 months ago

“My husband bought two outdoor patio heaters online. When we went to pick them up today they told us they would have to give us a refund becuase they sold all of them. They gave us one, which seemed to be a returned one as box was opened and in very bad shape. We asked what would happen if it didn't work, they told us they would refund the money back. The heaters were purchased for a family gathering. We never thought they would have sell what we had paid as they were available when we did so. Employee was not helpful at all and had no explanation on why they would have happen. Very disappointed with customer service!”

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Posted 1 year ago

“We purchased a garage freezer. the product was excellent but the truck driver ran over a soggy lawn and caused over $300 in damage. I reported it within 48 hours to Home Depot along with pictures and an estimate of the cost. It went from department to department before I got an email a month later from the insurer that my claim was being denied because they didn't receive it within 48 hours. Further, they refuse to respond to my emails regarding the issue. This is unacceptable.”

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Posted 1 year ago

“I paid Home Depot to install flooring in the contract it states all pad and tack strips will be glued. Thier installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to damage my house (as it is wet) or for the money I paid to have it install even though it was not done to the contract. I have told them repeatedly to please come see the damage and I can not get any help.”

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Posted 1 year ago

“There are some of the staff that are not pleasant, i used to have a bad experienced but since i met Kim, she is the most pleasant and very helpful and accommodating one. My husband and myself praises her for her sincere and heartfelt service. Anything that you need to know she explains very well. I wish other staff will learn from her , for us, she is the best. See you again Kim. God bless you.”

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Posted 1 year ago

“We are purchasing plantation shutters from the Blue Ridge, GA Home Depo. We are building a home and have been back and forth between both Lowes and Home Depot over the last 5 months. Josephine facilitated this process in a seamless fashion. She was so helpful and patient with both the shutters and our flooring. She displayed stellar customer service and provided the single best experience we have ever had with Home Depot. We wish that all employees could be like her. She needs to be in a leadership role as she is an example on how to do it right. She deserves a raise!”

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Posted 1 year ago

“Aa an employee of this company in Palm Springs, I have come to realize that the people in positions of authority, are not as educated as you might think, and take any kind of concerns from employees with no concerns. You can bet the HR or manager WILL NOT CALL YOU TO ADDRESS THE ISSUES. Nor will they act accordingly to others that have violated company policies and or behaviors. When it comes to "transferring" you are pretty much on your own. I was told to go to the store of choice and speak with them, "if" a position is open. Well, I did, with 3 hours of driving, only to discuss the transfer, with some certainty that the HR manager will get in touch with me on the next day when at work. She never did in phone call or email. When I called to see if she worked today, "a little, rightfully annoyed," the Assistant Manager at the new store, wanted to say I had an attitude and to call back tomorrow and hung up the phone. No regard or concerns for this "employee" that drove 3 hours to finalize this transfer. They DIDN'T CARE. Additionally, there is no OVERSIGHT OVER THESE MANAGERS. The MYTHDHR line is a third party take a complaint and file it to nowhere. This company is not like what they preach. When it comes to the LGBTQ+ Community, they say in Palm Springs, oh, were gonna march in the Pride Parade, I didn't see them, nor did I see a banner within the store to tell customers of this event or to demonstrate they support the LGBTQ+ Community. It's like they are embarrassed that customers might be offended. The company has issues, and for those that are intelligent and have degrees, only to seek extra work, take my words seriously, so you are prepared. That said, I'm looking for work with people that do care and are academically intelligent and really go the extra mile to assist employees asking for help. I'm so DISAPPOINTED WITH THIS COMPANY, AND ITS ALL OF THE LOCATI”

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Posted 1 year ago

“Had to call store to correct a billing error; never got through to the person I needed to talk to. Twice no one answered the phone, rang over 20 times; finally got through, was transferred and twice was disconnected; and twice was told to hold and was apparently forgotten; that's six calls over a 40 minute period. I had to drive to the store to get the store to resolve their error; and that took another HOUR as they tried to figure out their error.”

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Posted 1 year ago

“Ordered kitchen cabinets sept 6 online using my hd card 0 interest for 18 months. 14 cabinets said to arrive in less than two weeks three cabinets not available until Oct 19. We figured we would be ok, would complete other parts of house first while waiting. Oct 19 came and went no cabinets. Called was on hold told trouble ticket started. Called two days later said cabinets would ship ice 25. Oct 25 came and went no cabinets. Called again put in hold told no one was sure where cabinets were but I should call manufacturers directly. So I did. They wanted to know why I called them since I was a hd customer told them I was told to. Today I called for the fourth time. It’s Nov 9, no one knows where cabinets are. But they are still working on it. I thought about reordering and just csncelling the original order but new delivery date was Feb 1. I was on hold for just under two hours while they searched. I checked my email at 5:07 and my three cabinets order had been cancelled. I called and asked who cancelled it and how was I ever goi g to get them?? They said just reorder and try again!! Cabinet prices ere much higher and delivery date out tgree more months Feb 1!!!!!but I had no choice. Guy on phone placed the order for me and gave me prices from sept 6 with an additional discount. Then told me that hd would still try to rush the shipment date. When I asked about my 0 interest for 28 months he told me I would have to call card services to get that fixed!!!! Other 13 cabinets got list and finally showed up at the neighbors house down the road. Thank goodness not a rainy day. I am not sure how I got in this situation?? I think I should just return all 17 cabinets and take my chances trying to buy them somewhere else ?? I am exhausted and very angry! Would give them zero stars if available!!”

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Posted 1 year ago

“It's Black Friday sales at Home Depot.. same sales they had back in September and in October . I don't see where Black Friday has a sale do you?”

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Posted 1 year ago

“Home Depot is too involved with politics for a public company that is used by all Americans, not just Republicans. One of the founders of Home Depot ( Bernie Marcus) is very outspoken in putting down President Biden and democrats in general. I will be taking my business to Lowe’s and local hardware stores that don’t feel the need to ostracize their customers.”

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Posted 1 year ago

“Don't order on line. Go to another store. Home depot doesn't know what there doing.”

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Posted 1 year ago

“Home Depot is terrible. None of their parts are organized sorted and maintained. most associates are clueless or don't seem to care. Today was the final straw. I bought 4 PVC pipes and only used 2 so I brought 2 back for a return. They told me their return system was sown today and to come back tomorrow . They also said they couldn't give me credit if I wanted to purchase some additional items. Last time I go to Home Deport. From now own either Lowe's or Amazon online.”

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Posted 1 year ago

“Another beautiful experience today with Home Depot, Surprise branch, they are very helpful and so accommodating, special mention to KIm who is vey kind and wonderful I give 5 stars to Kim. Thanks Kim”

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Posted 1 year ago

“Sending props to Jeana, John Frostic & Stephanie Barbee at the Taylor store, These 3 ppl went above & beyond to help me in their store, seriously have never been treated so kindly, so important...Plz give recognition to all 3 for a great job done...Thank you all again”

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Posted 1 year ago

“I regret that I have been doing business with Home Depot for all these years when this establishment supports the only colonial state in our modern time (Israel) in its genocidal war against Palestinians (the indigenous people). I am disgusted with Home Depot’s stance and the blatant disregard for Palestinians rights of freedom. I will not spend a penny at your place anymore. Shame on you”

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Posted 1 year ago

“I was on the hardware isle at Home Depot in Mesquite, TX and could not find the picture hangers, and asked an employee where the picture hangers were. He replied, “ I don’t know, look it up online.” I also shop at the Tyler, TX store and my experience is much different in Tyler. Employees at Mesquite store ignore customers and are rude. The Mesquite store has been this way for many years.”

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Posted 1 year ago

“Delivery system is f***ing ridiculous. First attempt- they came at 8am when I asked for evening, second attempt- 5 hours late out of timeframe and missed them of course; called to reschedule and got zero help and the runaround… prepare to wait a long f***ing time to get your sh*t”

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Posted 1 year ago

“We went to the Bloomfield, New Jersey store. The manager treated us so badly. Never had such a bad experience in my life. He just kept following us and kept fighting. We just left the store. Horrible.No words to describe him.”

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Posted 1 year ago

“When I purchased, Oct 3, 2023, an InsinkErator Badger to replace the same size Badger garbage disposal in Virginia Beach for $125, I also $159 for installation. During installation the two technicians pointed out that a discharge pipe was not horizontal and an incorrect connecting fitting was leaking. The pipe from the other sink drain was shortened and a correct fitting was used so the drain became horizontal. I had approved, expecting an additional charge, lower and consistent with the $159 for the more difficult installation. SURPRISE! $180 more. I was told it was "standard Pricing" when I called Home Depot prior to Paying. What a bait and switch. $469 total for disposal and replacement labor. Never will I use Home Depot for labor of any type.”

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Posted 1 year ago

The Home Depot is rated 1.7 based on 1,006 reviews