The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,109 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home depot hired a subcontracter out of NC to give me a quote on installing flooring. He inflated the measurements by 1.5 times larger than the 9x12 room saying it was 190sq feet this inflated the fee offthe chart. I have been told the the good subcontractors dont want to work for home depot because of the pay. But cheating customers isnt the way either.”

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Posted 3 years ago

“Quincy at the Lynchburg Home Depot was so helpful! My husband needed a tool, of which I knew nothing about, - Quincy was so helpful stopping what he was doing to help me! Such a sweet young man! Thank you Quincy!!”

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Posted 3 years ago

“Our experience with this HD was a nightmare and we ended up canceling our flooring job a month and a half into it. The people in the flooring department do not know how to process there orders and installs correctly and wasted a lot of our time. we got a measurement done and I received a 22 page .pdf estimate that only stated, let me know if you have any questions. I waiting 2 days thinking they would call and go over the 22 pages they sent but no call, so I called HD and talked to Sasha, the lady who helped us originally. She said she didn't know why I got that and that we had to come in and go over it and pay for the order. My landlord and I went in the next day and it took an hour to pay for it because neither Sasha or the customer service ladies knew how to process a payment correctly for $6300! Isn't this what they do every day! We were then told they had to order the flooring and they would call us when it was to be delivered. We were told the install would take a day, that we could leave the product in the garage once it was delivered and the we only needed the threshold delivery for this reason. We were also told that the installers would move 6 items per room. (this is random but important later). We were then ghosted for a month until they told us the trim we wanted wasn't available so we had to pick a new color out. It took them a month to tell us this! My wife went to the closest store where the flooring associate was rude to her to the point that she left and went to the next closest store. They picked out the new item and the associate called the Truxel store to let them know. The Truxel store never even added that item to our order after my wife wasted 2 hours doing what they asked. I tried following up with the flooring department 3 times, the first time customer service bounced my call around for 20 minutes, the second time I was on hold for 30 minutes then the last time I was on hold for 10 minutes before I gave up. I called corporate on a Friday to see if they could help because we were having nothing but problems. The man took my info and said someone would call me back in 30 minutes. The next day I called again as I didn't hear anything back and I was told they had no record of my call, but that she would enter my info and have someone call me back on Monday. Tuesday I one again called cooperate and was told the lady from Monday did not process my call correctly and that it would still be another 24 to 48 hours before I received a call back. We then finally got a call for delivery and set it for Monday June 28th and the Install was set for July 14th. The installers stated we had to keep the product in the house, that it would take 3 days to do the install and that they would only move 2 items per room. This was a major issue because it contradicted what we had been told and my wife and I both work and cannot just take 3 days off to babysit the installers. Also, if my wife was home in the morning when they came, as we had planned for the one day, she would not be able to move all the items out by herself as we were told 6 would be moved per room. At this time I was still waiting for a call back from cooperate hoping we could resolve some of these issues but still had heard nothing back. I received an email on Sunday stating we had our set delivery for the next day and that it was a threshold delivery and it defined a threshold delivery, to the outside of the house. Again this was a problem because I work mornings and only my wife is home and she is not responsible to bring all of this in the house. I called the Truxel store and asked for a manager. I spoke to Butch and explained everything in detail also stating that we don't even have a delivery time, we had a 14 hour window and that was not going to work. He worked everything out for a set time on Monday and we also discussed compensation for all of this hassle. I asked for half of the install to be completed, about $1500 or I wanted the order canceled because this had been a nightmare. He stated he would only comp up to $500 and that he would have to get with his manager and get back to me. Monday comes around, ready for delivery and they only delivered part of the order. I didn't call HD at this point because I was just tired of dealing with this and it wasn't worth it at this point. Shawn called me back later on Monday and said all they can do is $500 off my order. I told him they didn't even deliver the whole order and he said we had the rest coming on Tuesday. I explained to him that I knew nothing about this and if that was the case they could have just delivered it all on Tuesday instead of coming twice!!! he didn't seem to be bothered at all by the incompetence of his employees. I told him $500 was not close to being worth it and at this point I wasn’t dealing with HD and wanted to cancel the order. They set an apt for Tuesday (the next day) to pick up the flooring. He was supposed to get back to me on how the refund would be processed, if we needed to go in or if it would go back onto the card automatically. Thursday rolls around and still no call back from Shawn so one again I CALLED HOME DEPOT and asked him how the refund would be processed. He then told me they already issued the refund and emailed me a receipt. In this whole process I must say that the only thing that went according to schedule with no hassle at all was canceling the appointment and having the flooring picked up. They were professional and even called to tell me they would be a little late. I don't know if anyone will actually read this or even care but I care. This should not have happened. I have been a loyal HD customer my whole life, I have spent thousands of dollars there and with the refinance on the house, planned on spending thousands more fixing things up. After this experience, I will never shop at a HD again. My hard earned money will not go to a company that treats their customers this way and are so unprofessional. I now drive the extra 10 minutes to Lowe's and will be going there tomorrow to get the process started on our flooring along with the bathroom remodels. Originally I tried to post this review on the HD website but it was denied saying it did not meet their ‘guideline’ requirements. After reading the requirements, that was a load of bull and nothing I said was on their list of things not to say. They don't even want honest feedback from their customers!”

Helpful Report

Posted 3 years ago

“his has been on order since May, last tow delivery dates were missed due to damage at the dock. 3 months and still no dryer! The 1st attempt - they did not see the order for installation and took dryer back, 2nd attempt - day off they called and said it was damaged, 3rd attempt someone showed up with the installation parts but not the dryer. I called the 800 number yesterday and the lady stated she sees in the notes this one was also damaged and their departments are not communicating with each other. She said call back tomorrow since she is not able to call me and she is there to answer the phones, but no one can assist with the issue and to call back! Now I am on hold for 15min with no resolution.”

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Posted 3 years ago

“Homedepot said my package was delivered today and was not, I have cameras all around my house and nothing was delivered, called home depot customer service and they said is not their problem i have to look into it. SHAME ON YOU HOMEDEPOT”

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Posted 3 years ago

“Your review is very important to us and The Home Depot community. We appreciate you taking time to submit a review about the Glacier Bay Lift-Off Elongated Closed Front Toilet Seat in White. Unfortunately, your review did not meet our guidelines for posting on our site. The highlighted section(s): contains shipping complaints I was thrilled when my new seat arrived just 2 days after placing the order! With only one bathroom, it was a necessity. Thanks Home Depot for sending a broken product. It is totally unusable. Then to make my evening worse, I had to listen to a plethora of customer service robots before finally reaching a real person (who was the only good thing about my experience). She did ask the title question. Come on Home Depot...have you not heard how important first impressions are? I await the 2nd part of my order...my broken step ladder?! We encourage you to review our guidelines and resubmit your review on Glacier Bay Lift-Off Elongated Closed Front Toilet Seat in White. REWROTE REVIEW AND RESUBMITTED. "SITE BLOCKED." WELL, OF COURSE IT WAS...”

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Posted 3 years ago

“BEWARE - Messed up ordering system and no management or responsibility by staff in the store, I went into the Gosforth Bakersfield store looked at and bought a Refrigerator and paid for delivery ...... after a few days when there was no call to arrange delivery , I called the store ..THIS IS WHERE THE HOME DEPOT DELIVERY CIRCUS BEGAN ! No one at the store or at the various tel numbers could put me in touch with the delivery people , apparently this is a separate "contracted" service...... then they cancelled my order , even though they had charged my bank ... SO IF YOU BUY ANYTHING LARGE FROM THESE VERY DISORGANISED PEOPLE < DON"T PAY UPFRONT FOR IT >>>ONLY PAY IF YOU ARE TAKING IT WITH YOU ............... AND DON"T EXPECT ANY HELP FROM HD BECAUSE THEY DON"T CARE ABOUT YOU !”

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Posted 3 years ago

“No communication with 3rd party delivery co.”

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Posted 3 years ago

“Do not purchase anything on line from Home Depot. You will regret it. They change the delivery date multiple times.”

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Posted 3 years ago

“Order delayed multiple times. Saw from tracking it was 60 miles away then the following day revived a delivery notice...for another state! Good grief- customer service was maddening.”

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Posted 3 years ago

“Guys, HOME DEPOT Delivery and installation SUCKS. Not sure if it is vendor's fault or Home depot but we had a very bad experience with the delivery today. We got a delivery on Samsung refrigerator. From get go the the delivery folks were negative and trying to find fault with why they can't haul away the old fridge and install the new one. the Lead guy said the since we have a GE mongram, they don't haul away that fridge. Did someone tell me that as part of the ordering process? NO! Then they had another accuse about connecting the fridge, the shut of valve was not behind the fridge it was in the basement, underneath the refrigerator. I was livid but calm and told them to just the leave the new fridge and I would ask the plumber to come and install. Very very poor vendor and Home depot should look into this, and improve their checklist to educate the consumer to look into these concerns before the delivery.”

Helpful Report

Posted 3 years ago

“I placed an order online, delivery date 15 June, no updates received, as it is the day of delivery I contacted HD, well, the order cannot be delivered sooner than 10 days! You cannot cancel it, because it's locked by the vendor and HD, instead of refunding the money and return the item to the vendor, asks you to wait 10 days and then go around to return the item! you have all this time to lose, with a contractor waiting for the product... Horrible experience”

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Posted 3 years ago

“Employees are just sitting on a chair and expecting you to know the new rules and changes in there store,returns and entrances have changed which is fine,but they are very rude when exposing to you where the entrance is now.Lazy ass stupid workers and employers are just as stupid.”

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Posted 3 years ago

“Fought with these guy over a DW for a year now. They put me right in between Bosch and themselves. I can’t believe after all the money I spent as a loyal customer you would jeopardize that over $700. You really blew it Chis J. Don’t buy anything from these guys. They don’t care.”

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Posted 3 years ago

“I used HD to get a heating/air system installed, cost me over 6k. ARS installed. After 18 months it stopped working, they sent outa tech out who replace the thermostat ($300) and the tech said it was low on coolant (can't be low unless it has a leak which was not addressed. When I called to issue a complaint the service manager said Quality Control would call me, they never did. Today I am having to have another service call because IT'S BLOWING HOT AIR AGAIN! ARS is a freaking joke and Home Depot is just a liable.”

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Posted 3 years ago

“Home Depot has the worst customer service I have ever encountered. It is almost impossible to get through to their customer service and totally impossible to get any satisfaction. I will never shop at home people again!”

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Posted 3 years ago

“Worst Delivery Service Ever I purchased a refrigerator May 20 it was scheduled to be delivered June 4 of course no phone calls, no delivery. Called the delivery company and they were unable to contract the driver to see if he had the refrigerator so the delivery company sent and email. I was dismayed that they seem to have no idea where the driver or the refrigerator were at this point. I live in Mobile, AL and the refrigerator is being delivered from Pensacola, FL. When it was rescheduled, it was for June 18 so at this point I cancelled delivery. I will have to wait for 10 days for refund I am sure that will be a problem also...Home Depot has subcontracted delivery service and I am sure that is the problem. So I checked and went to Best Buy to repurchase the refrigerator product is sent to their store and delivered by Geek Squad.”

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Posted 3 years ago

“wow. Great. After bad experience with other online orders, home depot was a relief. I see all these bad reviews, but the people who have good review don't post it. Here's the thing. 1. Get home depot credit card, they will not abuse it like other online co. 2. Have item deliver to store, they can't argue about discrepancies. I am so relief that home depot exist, I trust them. All these other online co., don't care. I keep comments in general, bc I can write a whole page on online nightmare. But I am happy. They don't over charge and they didn't use UPS. They used this freight co. Named Estes-express, and they communicate with you 100%. Home depot will come out on top and I am not paid to say this.”

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Posted 3 years ago

“Absolutely HORRIBLE customer service. No email, no website chat, the phone number doesn't connect half the time and when it does, nobody answers nor calls you back if you leave a call back number. The only thing that works is the text service, and you're limited to twitter length texts, if not even shorter than that. And once you do finally get an agent, none of them are able to do anything but transfer you to another agent, who can't do anything who transfers you to another agent, so on and so forth. All I wanted was to get my AC fixed while it was under warranty, the manufacturer provided me with an RMA number and told me to contact Home Depot with it since that's where I purchased, and Home Depot tells me that there's a chance they can't accept the return! How can they possibly not accept the return when they already have an RMA number?”

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Posted 3 years ago

“Awful, Awful customer service. I will never, ever order an appliance from Home Depot again! This entire process has been handled very unprofessionally, and I have been lied to at multiple points throughout the process of trying to get an explanation of what happened. I bought a new refrigerator from Home Depot back and had to wait over a month and 1/2 for a delivery date after paying in full for the refrigerator, warranty and delivery at the time of purchase. This was around $3500. I received an email from Home Depot aproximately 5 days before the delivery day saying that the delivery was all set to go for that week as scheduled on Fri. May 28th. It also said that someone from the delivery service would call me the day before to give me a delivery window on the day of delivery. I waited all day the day before and never heard from anyone at Home Depot or the delivery service. I called the 800 number, (800-455-3869) for Home Depot that was listed on the email to ask them why I had not yet received a call to set delivery window. This was around 5:00 PM on Thursday. The representative told me that she did not know why I had not yet received a call, because she showed in the system that the refrigerator was set for delivery still on Friday. She did tell me that sometimes they call after five so I should give it a couple more hours and wait for them to call. I waited until around 7:00 PM and had still not heard from anyone, so I called the 800 number back again. Once again, the lady told me that she did not know why I had not received a call, but she did show that the item was still scheduled for delivery on Friday. She tried to call the delivery service and no one answered. She told me that they had still not received an answer back to the email they sent the first time I called. She told me that they should call me first thing in the morning with a delivery window and that I should just give it until around 8:00 or 9:00 o'clock. Keep in mind that because of Covid, everyone at my place of employment has used our vacation time during the days my business was closed, so any time off at this point would be without compensation. With this being know, one of the main things that I was trying to do was avoid having to take a full day off work. So, I just needed to know if the delivery was scheduled for AM or PM. so that I would have to take no more than a half day off at most. So, I went into work Friday morning. I had still not heard anything from the delivery company or Home Depot by 9:00 AM, so I called the 800 number back again. The rep told me that she did not know why I had still not received a call from the delivery company. She said that she did see in the system that the refrigerator was on the truck and was set for delivery #10. She told me that she did not know how many items were on the truck, so she could not tell me if it was a morning or evening delivery. So, I ended up just having to take the whole day off work, and I came home and started taking all of my food out of my refrigerator and put it in ice chests in the garage on ice. I went ahead and unhooked the old refrigerator in preparation for them to deliver the new one and pick the old one up. Throughout the day, I kept calling the delivery update line for updates. The morning, I kept getting the same message, which said, that I was scheduled for delivery that day and the driver was on time. When I called back again around 3pm to the delivery line, the message was updated and now stated that I was still scheduled for delivery today 1:30 and 5:30 PM. Keep in mind that it was already 3:00 PM. The other factor here is that my family had a birthday party scheduled for my 2 year old niece at 7:00 PM. I really never thought that I would still be waiting for the delivery at that point so I felt that I would definitely be able to make the party. But, at about 5:00 PM still having not heard from anyone at the delivery company I checked the delivery line again, and this time, it stated that they were sorry but the driver was now running behind, however my refrigerator was still going to be deliverd this evening, but the driver would call me at least 30 minutes ahead of time to let me know when he would be there. At 6:30 PM the message was still the same in my wife and little girl decided to go ahead and leave for the party while I stayed and waited for delivery. I kept checking the delivery line periodically and at 8:00 PM was still getting the same message that the driver was behind but it was still be delivered tonight and they would call. At this point I was beyond frustrated. Since my wife was now back home, I got in my car and drove 20 minutes up to the store and asked to speak with the manager. He told me that he did not have any control over the delivery company in that I was the third person today who had come in with a complaint that the delivery was not made. He tried to contact the delivery company but was unable to get anyone on the phone. He told me that he would try to help by seeing if he could call them tomorrow, but he wasn't sure that anyone would answer since it would be on a Saturday. He told me that he would call me if he was able to get any information. So, at this point, I'm out the complete cost of the refrigerator, warranty and delivery that I'd paid for in full over a month and 1/2 ago. A full day’s salary at work that did I really did not need to lose at this point. I missed my 2 year old nieces birthday party. On top of this, all of my food was in ice chests in the garage and my old refrigerator which was only partially working to begin with, was now completely warm. I kept calling the delivery line up until I went to bed last night and the message still said that it was still out for delivery. This morning I call the delivery line again and the message now states that “we're sorry, we see you missed a delivery that was set for yesterday, but it has been rescheduled for June the 23rd”, which is almost a month away. I have called back to Home Depot multiple times today and nobody can give me a good explanation of or take accountability for what has happened. They were able to finaly contact the delivery company today and put me on the phone with a representative from there. However, after about 10 minutes into the call, after a finished describing the situation, I waited for the representative to respond and never heard anything. I asked if she was still on the phone, but never a response. My phone still indicated that the phone call was active, but the representative never responded back to me. I waited another five minutes and finally just hung up. No one ever called me back even though they had my phone number. So, once again, I had to call Home Depot back again and spend another 20 minutes on the phone with them explaining the situation and finally was able to get them to call the delivery company back and put me back on the line with another representative from there. I told him what happened the first time, and he told me that they frequently lose the phone calls and they aren't allowed to call back. This time I was able to get through the whole explanation of what happened with took approximately 15 or 20 minutes. He basically told me that he didn't know if there was anything that he could do that the delivery companies were pretty much cold to the considerations of the customers at this point. He told me that he would try to speak to someone if I would hold for a few minutes to see if it were possible to reschedule me for an earlier delivery date, but that they were usually unflexible on their schedules with any request that would “mess up with their logistics”. I waited on hold for approximately 30 minutes never heard back from anyone, so I hung up. About 15 minutes after this I received a call from the store manager in Albany GA., where I purchase the refrigerator. He told me that he had not been able to get in touch with the delivery company himself, but he also showed where the item had been rescheduled for delivery on the 23rd. I told him again how unhappy I was and how unprofessional this was and how I felt like that I was lied to at multiple points during this process. He told me that he understood and that he would try again on Tuesday to get in touch with them since Monday was the Memorial Day holiday. This whole experience related to purchasing the refrigerator from Home Depot and trying to get the item delivered as promised has been the worst I've ever encountered in my life with buying any type of appliance. The worst part is that very few people even seem to care, and the ones that do say that it's out of their hands and there's not really much of anything they can do about it. What about my logistics What about the time and the money that I have now lost. Now, I'm sitting here out over $3500. I have an old refrigerator that does not work any at all at this point, plus all of my food going bad in ice chests in the garage. I have now spent over 3 hours on the phone with Home Depot customer service and affiliates in the last two days, and no one has been able or willing to resolve the situation.”

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Posted 3 years ago

The Home Depot is rated 1.6 based on 1,109 reviews