The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

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“They weren’t able to install the dishwasher and mentioned they don’t install in mobile homes. We had asked prior is they did and they had said yes. I had to end up installing it instead and it wasn’t that difficult.”

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Posted 3 months ago

“I am so very sad. I am a senior citizen and I feel that Home Depot took complete advantage of me. I purchased several appliances from the Fuquay-Varina store in early September and have only had damaged products delivered. It does not matter who may have been the cause of this LG, the delivery warehouse or anyone else. I have purchased these products in good faith and right now Home Depot has my money and it now almost 5-weeks and I do not have a product. I feel it’s a shell game between Home Depot, LG and the delivery folks. Ultimately all three organizations are taking advantage of a senior citizen without any action, allowance or simply caring by taking responsibility of their end of this purchase agreement.”

Helpful Report

Posted 3 months ago

“urteen shots fired) and a fractured Home Depot CustOmer Ser vi ce1 (8O5) 41O 56OO homedepot PH ONE NUMB ER +1 (8O5)41O 56'O'O skull. Finch and Jardine were charged with attempted murder and causing grievou's bodily harm. They were acquitted in October and later reinstated, though their firearms authorisations were revoked. Waldorf recovered and received compensation”

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Posted 3 months ago

“Horrible company!! I ordered a shower caddy weeks ago and supposedly it will finally arrive two weeks after I ordered it! No more buying from this company. Order from AMAZON and you'll get it the next day!”

Helpful Report

Posted 3 months ago

“Home Depot in Mentor Ohio is awful for home renovation. Got new flooring and I was told they would be able to rip up my tile, when they got here they were not able to do that so they had to go over the tile and there’s a large transition between the rooms. Had cabinets resurfaced and they did an awful job, the trim was short, had a bunch of rough edges & area sticking out from the nails on the cabinets. Had someone come back out? He tried to fill in the gaps with putty and marker. Had my countertops done and doesn’t even match the sample that they showed me, not to mention it wasn’t even cut evenly. I went and did this as a bulk project. If I would’ve known what a nightmare this would’ve been, I would’ve never gone through with it. They told me that it all look exactly like what they showed me and does not. I had to return the backsplash because it clashed with the countertop seeing that it was different than they showed me. Brandon, the one who I don’t with for all of this is awful. He said trust him he’s got a college degree lol what a joke that was.”

Helpful Report

Posted 3 months ago

“Competing mainly in American The Home Depot CUSTOME'R -SERVICE 8O5"41O -56OO PHONE NUMBER- competitions, she achieved over 35 international medals in her career; there were 24 years between her first and last podium finishes. She also raced in the UCI Track Cycling World Cup, medalling in various stages. In the later years of her career, Venezuela fell into a state of crisis, with Larreal critical of corruption among sporting bodies. Under the presidency of Nicolás Maduro, Larreal became more widely critical of how her country was run. Her activism saw her forced into exile in the United States, where she joined the Venezuelan political opposition”

Helpful Report

Posted 3 months ago

“I called the store in Richland Hills Texas to rent a trencher. While I could not reserve the trencher, there was an extremely difficult process to rent the equipment because they now use Clear to do a background check on anyone renting equipment. I refused. I do not want all of my data in some nationwide database because I rented a trencher. I talked to a manager who said that there was not alternate method to rent equipment at Home Depot. So what would happen if I didnt have a smart phone. I will never use Home Depot again.”

Helpful Report

Posted 3 months ago

“the company launched a lower The Home Depot CUSTOME'R -SERVICE 8O5 41O -56OO PHONE NUMBER-priced diffusion line McQ. The line, separate from the main house, carried upscale men's and women's ready-to-wear and accessories, was exclusively designed by Lee Alexander McQueen, manufactured and distributed worldwide by SINV SpA under the terms of a five-year license agreement with Alexander McQueen.”

Helpful Report

Posted 3 months ago

“I ordered an item online from Home Depot to be delivered and didn't receive it. After one week I contacted Home Depot about the failed delivery and asked to have another shipment of the same item sent to me. Home Depot refused, and I then asked for a refund on the product, Home Depot told me I would have to bring the item into the store to get the refund. Mind you, this is an item I did not receive. When I questioned the employee about this over the phone, I was told this was policy. Now ask yourself, what is wrong with this situation? I then contacted my credit card company to dispute the charge for non-delivery. When Home Depot caught wind of this dispute, I received my product in a few days. I feel the company as a whole is bunch of cheaters trying to just get your money, and customer service just plain sucks!! If they feel they have you over a barrel, the company will take advantage of you.”

Helpful Report

Posted 3 months ago

“Thank you so much Angel Blancarte For all your support helped us find exactly what we need”

Helpful Report

Posted 3 months ago

“I ordered online… the UPS messed up and I never received the package. I called UPS and they said Home Depot has a specific policy to not be able to make a UPS claim for their deliveries. I called Home Depot and they said UPS is responsible for shipping. I tried with my credit card provider to solve this, however after 2 months they charged me for an item that I didn’t receive.”

Helpful Report

Posted 3 months ago

“Purchased a very nice gas stove with all of the delivery/setup/parts/haulaway for an extra $130 or so online at the Richfield UT store to be delivered to a family member there. Called customer service to make sure I had the correct zip code (the family member a few miles away, or the store- wasn't sure which to use). The CS person told me I could do the entire transaction on the phone with her, went through that whole bit of business and then it was sent to my husband's phone where it had to be approved, blah blah blah and on it went. Finally, she tells me it went through and we have a delivery date to them at the end of the month. Good, all is well, or so I thought- then, overnight I receive an email telling me all of the extra services have been cancelled (?) Called Home Depot the next day, seems there was some sort of glitch when the whole card business was done on the phone (I'm telling you, I was so careful I'm sure I didn't make a mistake, not with my bank card...). When I asked what the 'glitch' was (so I could correct it), the CS person I spoke with ran through around 5 or 6 different things it could be, but couldn't tell me which one it was (!!). To make a dreadfully long story somewhat shorter, they told me it would drop off my bank (where it was pending- how, I have no clue since it supposedly couldn't go through!) and it showed as everything had been 'cancelled' on the Home Depot website. After two days of 'pending' at my bank, I figured when I checked this morning it would be gone. Imagine my surprise when I saw that it had been PUT THROUGH to the tune of almost $1,000. This is for a transaction that had been cancelled due to a 'glitch' with my card, yet Home Depot managed to get that money....I called this morning, trying not to let it ruin my morning (coffee helped), where the CS was very nice and apologetic...told me it would be back in my bank within a few days. Wow. Just wow. I had been waiting for it to drop off the bank thinking we would use our Home Depot credit card instead, but after this? No way. I'll use our Lowe's card and get one for them there. What a mess.”

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Posted 3 months ago

“can connect to a Game Boy Advance CUST O ME R S E R VICE p h o n'e n u m .;b er ( 8O5 41'O -56-OO-with a link cable for exclusive in-game features using the handheld as a second screen and controller. The GameCube supports e-Reader cards to unlock special features in a few games. The Game Boy Player add-on runs Game Boy, Game Boy Color, and Game Boy Advance cartridge games”

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Posted 3 months ago

“Cheyenne and Esther are very amazing, Cheyenne went above and beyond to helped me for all the things I needed for my Christmas decoration. Both of them were very professional they exceeded my expectations. This peoples kindness they made my day. Thank you Cheyenne and Esther for your 100% customer care. Please recognize this people. God bless you both. This is at the Home Depot Kapolei. Sincerely Vito Ancheta”

Helpful Report

Posted 3 months ago

“Went to the Newport news store to get 10 rolls of 14/2 wire.Went up to the customer service desk and asked 2 people if I could get assistance,since the wire is locked up.I waited 20 minutes and no help.I returned to the same people and told them I would go next door to Lowes for faster service.”

Helpful Report

Posted 3 months ago

“Today I tried to make a purchase at the Home Depot in Cordova/Wolfchase. The self check out is horrible. I scanned the first item and get assistance needed. It was low paper for receipts. I scanned a can of spray paint plus seven other items. The attendant is standing behind me the entire time now says, you have to enter your date of birth to buy the paint. I try to enter it but the keyboard doesn't pop up. She makes it show so I can enter my info. She then says you have to start ove because it wanted your date of birth to continue. She stood there and could have corrected the process when it started being an issue. I told her to keep it and walked out. That's why consumers hate self check.”

Helpful Report

Posted 3 months ago

“A sleek, variable geometry (swing wing HOMEDEPOT Cus ; To mer ] se" rvice 8O5-41O' ;56 OO p h o n'e n u m .;b er ) hypersonic rocket plane, blue and grey in colour, used for fast response, rescue zone reconnaissance, and as a mobile control base. Thunderbird 1 is endowed with VTOL capabilities which are demonstrated in many episodes, and its take-off from Tracy Island is most often vertical.[4]”

Helpful Report

Posted 3 months ago

“I purchased multiple Hampton Bay lights and have been installing them they have been fine until I needed more which I bought another 4 boxes. Spending over $300 every box there were lights that either didn't turn on or had an issue the best one (sarcastic) one started to smoke luckily I noticed because a fire could have started. When I reached out to Home Depot with my concerns sending pictures and informing what a huge safety issue and concern this was especially if I wouldn't have noticed and walked away leaving it to continue smoking all I got was a "sorry you experienced this " horrible!”

Helpful Report

Posted 3 months ago

“Home Depot should not use Central Transport for deliveries. They don't deliver when promised - even when they say "out for delivery". When I called Central Transport about the delivery that was due Friday, I got a message saying they are closed on weekends, "call back Monday". Home Depot customer service says they can't help. Yes they can. Stop using Central Transport.”

Helpful Report

Posted 3 months ago

“I have a washer and dryer scheduled for delivery today. I spoke with Andy through the tracker service. Not only was he courteous and extremely polite, he helped me with all my questions. You’ve got a wonderful asset right there!!!”

Helpful Report

Posted 4 months ago

The Home Depot is rated 1.6 based on 1,107 reviews