The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,168 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 15th April 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased $3500 in appliances. I was told I would get 12 months now interest no payment. They started charging me interest at 6 months. They will not reverse it. I WILL NEVER BUY ANYTHING THERE EVER AGAIN. Nor will any of my family members. Hello Costco 👋 nice to meet you! I need new doors! Nate is the manager at Home Depot in Chaska MN. Thanks for delegating this task and letting your customers leave your business.”

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Posted 4 months ago

“BEWARE!!! DO NOT BUY ANY APPLIANCE FROM HOME DEPOT. If anything goes wrong, you're screwed. The Home depot only wants to pass the problem(which is now me) of our $3000 fridge that has worked in 2 weeks to the manufacturer. So it will be 6 weeks without a fridge before Kitchenaide(Whirlpool) to try to fix it. I wish I could put 0 stars.”

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Posted 5 months ago

“Be aware My order never arrived . I called and they said it was my responsibility to call the delivery company. Or to dispute the charge with my bank. Bad policy One less customer…”

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Posted 5 months ago

“If I could give a minus 5 I would. New dishwasher was put in Nov. 7th it leaked that night. Called In the 48 hour time frame to get it replaced and have been given the run around. Was to be installed every Thursday since getting it replaced now they are saying not till Nov 30th. Not a happy customer. Will not order an appliance from them again. Will go to their competitor up the street from them. Got a different excuse every time we have called. They need to come and do my dishes Thanksgiving. Thanks home depot for ruining my holiday”

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Posted 5 months ago

“I strongly caution anyone against purchasing appliances from Home Depot. I placed an order three weeks ago with a promised delivery within two days. After being given a four-hour delivery window, I waited, but the appliances never arrived. The delivery was rescheduled for the following week, and despite confirming over the phone that they were on the way, nothing showed up again. Hoping the third time would be the charm, I confirmed once more and waited all morning, only to discover after hours on the phone that my order had been canceled without explanation. Now, I’m left chasing a refund, wasting even more time and energy. This has been an infuriating experience, full of broken promises and zero accountability. Avoid Home Depot for appliances at all costs!”

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Posted 5 months ago

“Bought 60 inch Toro riding lawnmower from Home Depot on August 8, 2024 Belt has since jumped off three times and fourth time mulitated it tried to get them to fix it to no avail spoke with Square Trade Allstate, Toro, asst. Managers, store manager, even corporate, was referred to guy that works on lawn mowers not for Home Depot but through Home Depot was told warranty only covered belt for one month been working on at least a month and mower supposed the have manufactures warranty and was coached into buying extended warranty. Now we have broke mower with no kind of service would not recommend buying from them worst service ever tried even contacting store manager numerous times guess she is still on break to remove no good warranties”

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Posted 5 months ago

“Will never order lumber again from Home Depot! I swear they pick out the shitiest pieces to deliver to people! Couldn’t use half of the 2x6’s they delivered…. I’m going to Lowe’s from here on out…… Nice move…. Idiots! 😡👋👋👋”

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Posted 5 months ago

“Don’t believe this sales I’ve been checking prices for months I am every day at Home Depot and Prices are the same for a few months some even higher than before,I don’t care, but just don’t raise prices for Black Friday”

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Posted 5 months ago

“Husband was making an inquiry about his card by phone. Needed to update address. The guy on the phone was a complete douch to me while I was spelling the address numerous times cause he has no listening skills. Pathetic.”

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Posted 5 months ago

“I ordered 2 large items from home depot. I was expecting a call for delivery date as people who work can't be available at the drop of a hat. I realize now they are shipped through Fed Ex or other carrier and home depot does nothing to help coordinate delivery dates. Called Fed Ex since estimated delivery date was a day I work. Could not speak to a real person. All automated. Not sure what will happen when I am not home when delivered but I am sure home depot will not give a .... I will NEVER order from home depot again as I have spent a lot of time on the phone to accomplish nothing.”

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Posted 5 months ago

“I have lost complete trust in Home Depot and will not be shopping there anymore. I bought the Dewalt drill package, which supposedly they said you buy the batteries for $199 and get the drill for free. I asked about the return policy and that is were they FAILED to tell me that if I return the drill and batteries that I would not be receiving a full refund. And that is what happened and all the manager could tell me was that it is written on the receipt the max refund which was not the original payment. Well that is too late when it shows on the receipt after I already purchased it and then she continued to state that it is on the poster in fine print. There is no way to read the fine print since the poster is hanging from the ceiling. This is definitely the worst experience I have had. I feel I was cheated and lost COMPLETE TRUST IN HOME DEPOT. If I can give them zero stars I would.”

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Posted 5 months ago

“Racist I moved changed address to new place I bought a new phone and had new number them for people was horrible, but I didn’t get a chance to get my address changed but when it came time to get my telephone number changed, they just went crazy. Then the representative, which was the lady lied my card went to the old address and they returned it to Home Depot and when I called her to update my new address, she said OK Miss Woody I’mma mail it out to your new address. She changed my new address, but they just as racist as they wanna Be just racist as she lie just lie I don’t get somebody $2000 credit limit and then shopping in the store they ought to take care of damn bill bought a ring camera for $100 in this trash needs to be charged every three days. I only spent 366 in there I was waiting on the card. They terrible the foreigners they are in let them have it they fraud me ran. My credit said I was approved. They never sent the car back. Never sent the car resent it. How do you do that? I got a bill in the mail, but the account number on the bill wouldn’t allow me to add it to my bank to do bill pay you know that’s bad they flagged the account. They terrible racist.”

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Posted 5 months ago

“Jose "joe" is exceptional at the home depot in rialto. I literally go in looking for him, he always greets me with a smile and makes me feel like family. He is knowledgeable and always willing to help he is a true asset to home depot and deserves recognition.”

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Posted 5 months ago

“I can’t believe the inefficiency of their delivery policies. I have never received anything on time and I am so done. I have never received anything on time that I’ve ordered, ever. I will definitely look for other options in the future. How can this size be that unreliable?”

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Posted 5 months ago

“I purchased a refrigerator from Home Depot Sept 21. I could have bought the same refrigerator at another store for $125.00 cheaper but the delivery was 2 weeks earlier then the other store. I requested off work for the delivery then Home Depot changed the delivery date. I had to request off another delivery date. I should have purchased from the other store it would have been cheaper and delivered sooner. I wouldn’t have had to miss 2 days of work. This will be my last purchase for an appliance at Home Depot.”

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Posted 5 months ago

“Today Home Depot in Brookhaven, MS cancelled a delivery when the driver was less than a few miles from my house. Based on google maps the driver determined HE COULD NOT BACK INTO MY DRIVEWAY AND REFUSED TO MAKE THE DELIVERY. I have been receiving large truck deliveries for 14 years and all of a sudden a WHIMPY driver lacks the driving skills to backup. The store manager said he has NO control over deliveries. I cancelled my $1100 order and placed it with Lowes who does have drivers that can backup their trucks.”

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Posted 5 months ago

“Brian from the Chino Home Depot went above and beyond in customer service. Give them 10 stars if it was offered. Thank you for your assistance.”

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Posted 5 months ago

“Shawangunk cUst0-mer seRvice nu;m'ber +1 8054-105-6-00 Mountain region southward to their boundary with the Murderer's Kill Indians (Moodna Creek, near Cornwall) and southwestward along the Shawangunks to their border with the Minisink tribe, near where present Interstate 84 crosses the ridge in western Orange County (Fried 2005).”

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Posted 5 months ago

“I ordered a patio door on Friday 11/8 and told it would be delivered by Monday 11/11. It did not come. I was told that there was a problem and it would be delayed until Saturday 11/16. I get a call the next day telling me they made a mistake and it wasn’t going to get to the house until early December. At this point I just want to cancel the order and get a refund. I’m being told I have to wait until it’s delivered (I don’t think it’s even left the warehouse) a few weeks from now then they’ll cancel the order and refund me the money. Rich at the Selden store ext 229”

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Posted 5 months ago

“I bought a Toro leaf blower from Home Depot last year. Now the battery is not able to keep a full charge. I tried returning it to Home Depot and i was told i have no warranty so they cannot take back the goods. The warranty for Toro is 1 year. Home depot has in no way try to assist in even giving a number for Toro. I spent $331 dollars at Home Depot, cannot get in contact with anyone at Toro, i have been speaking to a voice machine, i have left messages and to date nothing. I have no intention to buy anything agin from Home Depot Watchung. plus their customer Service is nothing to speak about. I also called and they had me on hold waiting for 20 mins. unacceptable Home Depot”

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Posted 5 months ago

The Home Depot is rated 1.6 based on 1,168 reviews