The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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101

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a new washing machine was promised delivery on the 9th. Day of delivery was told they couldnt deliver it until the 19th. When we called to complain they promised to get the delivery on the 12th. Well on the 11th we get a email saying sorry not going to be there tomorrow and we now have to wait 72hr to get an update on when they can actually deliver it. Needless to say we are cancelling this purchase and going to Lowe’s. Very unprofessional service.”

Helpful Report

Posted 11 months ago

“Worst online company ever. The girl enet3res the wrong address for a delivery tomorrow . They has the next town over send they cancel the delivery for 4 days later. Terrible company”

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Posted 11 months ago

“HORRIBLE... they do not care about customers, ask if there is ANY way to expedite an order that is taking 2 weeks, when I bought it it says 3-4 days, it is going to be 13 days !!!!!! and Customer Service HANG UP on me twice, I haven't been disrespectful, just ask if there is anything can be done to pick it up on the 16th instead of the 18th”

Helpful Report

Posted 11 months ago

“I wish to God I travel l read reviews before ordering. I’m having a nightmare of a time literally at this very moment…been on the phone with them for almost an hour trying to get them to re-deliver my range, but no luck. So far, I’ve been turned down 3 or 4 times dating the delivery driver won’t come back today. I took off of work for this, and they came way too early…not the time they said by text, and email. It’s not right that I won’t have anything to cook on for the holidays bc they f***** up. I will not hands another day off….can’t take another day off and told them this is my only shot. I am DEFINITELY going to take them to smalls claim court bc this is so very wrong in so many levels!!!! I was just denied again, so that’s that. Those incompetent POS delivery drivers!!!!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

“Made a curbside option purchase And nobody not a damn soul was around the 15 minutes i sat at #1 waiting. Enough was enough Went inside Kids running the desk need training. Was a later afternoon on Saturday hardly anyone there shopping ..No reason I should of been kept waiting with a no show.i had a sore foot and opted curbside for a reason Don't offer curbside if you aren't even honoring it!!!! Will never do curbside again very unprofessional”

Helpful Report

Posted 11 months ago

“Waited all day for a delivery that never made it! Lowes? No problem!”

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Posted 11 months ago

“******WARNING****** HOME DEPOT CREDIT CARD IS AN ABSOLUTE ****SCAM***** 26% INTEREST RATES ***DO NOT USE THIS CARD OR OBTAIN THIS CARD***”

Helpful Report

Posted 11 months ago

“I had a very bad experience with Delivery of my new appliances. It's a long story, but the moral is if you want your appliances delived and installed do not purchase them from home depot. They use a 3rd party delivery service and the third party will not install the appliances or remove the door from the fridge to fit it through your door. Definitely use Best Buy. Their delivery and installation team will actually install your appliances. Best Buy hired all of the old Sears appliance employees. The Geek squad is very professional. The home depot third party delivery guys use an enterprise rental truck and they look like 20 year old kids. They are very unprofessional.”

Helpful Report

Posted 11 months ago

“Had home depot come out for quote which was suppose to take 69 to 90 min.the rep was here 10min and gave a price.he wouldn't give me a breakdown and said he would email the quote.over a week has past and I got nothing.no quote,no description of windows,what a sham.lowes got my business and they lost thousands of dollars.”

Helpful Report

Posted 11 months ago

“I had a very disappointing experience with a subcontractor hired through Home Depot for installation services. From the outset, there were issues, as one of the workers criticized his colleague for forgetting tools. Their task was to install a pre-built cabinet, toolbox, and ceiling storage rack in my garage. The installation of the cabinets took an excessively long four hours and was done so poorly that the cabinets are now unusable due to the use of incorrect tools. Additionally, the walls were significantly roughed up during their failed attempts to locate wall studs. The situation worsened when they incorrectly began mounting the ceiling rack, only to abandon the job halfway and leave without completing it. They assured me they would call back to resolve the issue, but it seemed their upcoming holiday break was their primary focus rather than my installation. It's been three weeks, and my garage remains in disarray as I await a resolution from Home Depot. This experience has led me to conclude that hiring a Home Depot subcontractor for any home installation is a risk not worth taking, as they demonstrated an inability to competently handle even basic tasks. Adding to my frustration, the new contractor, who was supposed to come and assess the situation, rescheduled at the last minute, further prolonging the resolution of this issue.”

Helpful Report

Posted 11 months ago

“May of 2020, I purchased a wonderful rider mower. Dec 1st it started smoking. Should have been no problem as I purchased a three yr extended warranty. I called Home Depot and they referred me to a company which is supposed to pick it up and repair . But, they gave me the phone number and said that I need phone - which I did . After 3 days of waiting ( without a return call) , I called again. I was told that I need to wait for THEM to call me. Today it has been one weekl. I called Home Depot. The lady said ‘ no worries’ they will call you when they are ready to pick the mower up - ok ? I said ( very softly and kind) ‘ Not ok’ I need someone to help me now - as I paid for the extended warranty. SHE HUNG UP on me. Wow, what kind of customer service is this ? After paying almost $300. For extended warranty , this is no way to be treated .”

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Posted 11 months ago

“tanner said i did not order the product at his store so he coul not look up the order by phone number so i told him ok ill call the other home depot store and give them my phone number and have them look up the order when i think he should have done this poor customer service and the he said the cameras were cheaper but would not honor the price on the ones i was not returning this was just an over all bad experience with home depot and home depot.com i will never go there again menards here i come sorry this was just uncalled for Thomas Florance”

Helpful Report

Posted 11 months ago

“Do not purchase appliances from Home Depot! I purchased appliances in July and from that point on it was a horrible experience that lasted through December 1st. In total I spent 6-7 hours on the phone trying to get resolution. I had long wait times, employees hanging up after they did not know how to solve the problem. I purchased a washer with a pedestal. The washer was defective and Home Depot sent another out but would not use the brand new pedestal that was delivered 2 days earlier but would not send an new one either. Again hours on the phone. Then I had the wrong color washer delivered. White glove service was worse then the driver taking the machine out of the box. Many more details but the resolution team granted me a credit of $368. dollars that I was told was being processed to my card. Over two months later I hadn't received the credit. I called and a very nasty representative, Lauren, told me she put the credit through today. I asked to speak with a Manager on the executive team and she would not allow me to but said she'd send my complaint up their chain. The appliances I couldn't get from Home Depot because they were out of stock I bought from Costco. A pleasure to deal with and an extra year warranty. I see a pattern of horrible service from Home Depot in these reviews. Believe people and spend your hard earned money elsewhere.”

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Posted 11 months ago

“I have been a customer of Home Depot since they opened. Various stores and recently more on line. Recently had an item sent that appeared as a returned item. it was a returned item . I let HD customer service know that I was disappointed and since the item worked I would keep it. They offered a partial refund and I told them no thanks I’ll just take my business to Lowe’s . Not a single attempt to reconcile to keep my business . Simply I understand and a goodbye. Then wanting a survey filled out. Just not the way to treat a 44 year customer who over the years has spent 10’s of thousands in your stores to just be thrown away. Loyalty has its limits and I just reached it with Home Depot”

Helpful Report

Posted 11 months ago

“I ordered a bathtub from Home Depot online on Sept 2nd. As of today (11/28) I still do not have the tub. The first took many calls to schedule a delivery for. When it arrived, I was not warned, it was left in my driveway, and when opened, had a crack so it had to be returned. More scheduling for the pickup. The second tub has been scheduled with no shows at least 4 times. No one seems to be clear whether the tub is in town or not. At this point, I have the number of the truck company to deal with them directly, not even the freight company that Home Depot defers to. So, I am two levels beyond HD to figure out my tub. This is beyond disappointing and frustrating. Needless to say, I will NEVER again order a major item from them. Irresponsibility and chaos from start to finish”

Helpful Report

Posted 11 months ago

“I ordered a five piece patio set and it was delivered. The box had been damaged and I think it was due to the delivery, not sure. Anyways, I put it together and it was damaged. I called the customer service line and spoke with a lady and she said for me to pout it back into the box and they would pick it up. I told her that it took me two days as I am 72 years old to put it together and I was not taking it apart and trying to put back into a box. She was not very helpful or nice. I went to the Home depot on Cortez Road and asked for a manager. The young girl called for a manage and he never came to see me but talked with her about my problem. I showed her pictures of the damage and the box that it came in. He only wanted to give me $100.00 off. I was asking for 25% off which I thought was fair since the coffee table was damaged in severs places and the chair had a defect from the factory and 1 cushion was damaged as well. He would not give me $150.00 off so I said for them to come get it and I was not taking it apart and boxing it up. They were suppose to contact me about picking it up and set a date. I was called out of state on an emergency and I was called stating that UPS was there to pick up a package! They were not going to take 5 pieces of furniture on there truck not boxed up. I called the Cortez store and asked for a manger and spoke with Jason Arnhart. I told him the situation and he was very accommodating. He said he would offer me the $150.00 if I would keep the furniture and I agreed. I did not want to go through finding another set that I liked and putting it together again. He gave me an adjustment on my bill in one day and I was very satisfied with his customer service. I wish more people would be more caring and cared about there customers as much as Jason. I for one appreciate his help in resolving this issue and we both walked away winners. Home Depot should be proud to have Jason as an employee, not like the other manager was at all. It would have cost him more to have UPS or the other company that they sent out pick up the furniture than $150.00. Thank you Jason Arnhart for superior customer service skills! I would gibe Jason a 5 start rating the four should of been a 2 with the other service I received.”

The Home Depot 4 star review on 27th November 2023

Helpful Report

Posted 11 months ago

“Bought 40 cases of tiles to redo my r.v . floor, one I liked the color, second the lifetime residential warranty. Got an upcoming repair, we have to replace the sub flooring due to water damage, went to buy 3 more cases for the job. Only to be told they don't carry that style any longer. So what's the point of saying the tiles have a lifetime warranty when now I can't even obtain a matching replacement at my own expense. I'm facing the fact of having to rip up and out the current floor and having to buy an additional 40 more cases of flooring so the tiles all match.”

Helpful Report

Posted 11 months ago

“Online order for dishwasher took over 1 1/2 hours with customer service & new card service for discount. Same questions & directions without help & no discount. No new card # sent via email. Been with Home Depot 30+ years & have now I have canceled my card, I'm done with Home Depot for they cannot seem to function internally & quickly satisfy customers.”

Helpful Report

Posted 11 months ago

“Online ordering experience was a nightmare. From orders being canceled by the company two week out...to multiple delivery rescheduling of the reordered item. I will no longer be a customer of home Depot. I would have ordered it from Lowe's but they did not carry it.”

Helpful Report

Posted 11 months ago

“Bought a 3'000.00 refrigerator that took 20 days to set up a delivery & then when they set a time to deliver it was between 3:00pm & 7:00pm well they called at the last 10 minutes . When the guy came in he tried to find every excuse that it wouldn't fit in the house knowing that was a scam & then he stated the supply lines had corrosion that meant it had a leak witch that was a lie. After 10 minutes of arguing he said he would have to go to the truck & call his supervisor, well i looked out all i seen weas tail lights after going to home depo & conversing with the manager witch tried to put all the blame on me, well after another week i finaly got my delivery & that delivery guy didn't have any trouble at all & was so kind. Needless to say i'll never buy another appliance from home depo again.”

Helpful Report

Posted 11 months ago

The Home Depot is rated 1.7 based on 1,006 reviews