The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,143 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 20th February 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”

Helpful Report

Posted 1 month ago

“I tried to buy a gate opener but 3 employees were "too busy" talking and I could not any of them to open the locks on the cabinet. I went to an employee in the lumber department and he opened the locks so I could but the mighty Mule 271. If I did not live 2 miles from the Placerville store and get a 10% vet discount I would shop else where.”

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Posted 1 month ago

“I do not recommend Home Depot for buying home appliances. In June I replaced a washer dryer combo and it took three attempts for the delivery guys to deliver the correct appliance. When this unit was delivered they damaged my Laundry room ceiling and they knock down the over head light. They also attempted to hook up the appliances but do not tighten the connection correctly so there was no power. Home Depot as I understand does not give you a warranty so I had to take it up with Whirlpool. It was not easy getting through to Whirlpool however I finally did talk to someone!! They sent out All Major Appliance Co who had the correct hardware and fixed the problem. These guys from Home Depot had no training and were Rude. If I should need to replace a appliance next time I will be going some were else!”

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Posted 3 months ago

“They have so many bad reviews that they have stopped caring. They charged me 90$ for 2 appliance hoses for 3/4 gas line. Literally 2$ to make. $25 at a plumbing shop. $50 total. They charge u double. Is everything in the store like this. Big corporation u would think would be cheaper not twice as expensive. But once again no cares here. Obviously it's only about making money not being fair”

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Posted 3 months ago

“I purchased a refrigerator from Home Depot Sept 21. I could have bought the same refrigerator at another store for $125.00 cheaper but the delivery was 2 weeks earlier then the other store. I requested off work for the delivery then Home Depot changed the delivery date. I had to request off another delivery date. I should have purchased from the other store it would have been cheaper and delivered sooner. I wouldn’t have had to miss 2 days of work. This will be my last purchase for an appliance at Home Depot.”

Helpful Report

Posted 3 months ago

“Ordered an apartment size dinette table with two chairs. I was never contacted that it arrived. I just happened to contact home Depot the first late day, and they told me yeah it's in. I put a big blanket on the floor to put it together, after it was all done. I noticed once the leaf was raised it was missing a piece in the corner. So sad, this is what $400.00 gets you now a days.”

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Posted 4 months ago

“Today I tried to make a purchase at the Home Depot in Cordova/Wolfchase. The self check out is horrible. I scanned the first item and get assistance needed. It was low paper for receipts. I scanned a can of spray paint plus seven other items. The attendant is standing behind me the entire time now says, you have to enter your date of birth to buy the paint. I try to enter it but the keyboard doesn't pop up. She makes it show so I can enter my info. She then says you have to start ove because it wanted your date of birth to continue. She stood there and could have corrected the process when it started being an issue. I told her to keep it and walked out. That's why consumers hate self check.”

Helpful Report

Posted 5 months ago

“Home Depot should not use Central Transport for deliveries. They don't deliver when promised - even when they say "out for delivery". When I called Central Transport about the delivery that was due Friday, I got a message saying they are closed on weekends, "call back Monday". Home Depot customer service says they can't help. Yes they can. Stop using Central Transport.”

Helpful Report

Posted 5 months ago

“My new refrigerator was delivered by 2 workers who spoke no English. We worked through that but realized a couple days later the doors were not level. I called the local store and received questions like “are the doors loose and about to fall off?” And “why didn’t you reject the order”. This is a simple leveling of the doors. Putting the problem back on me and asking passive aggressive questions are uncalled for. I advise to go elsewhere.”

Helpful Report

Posted 5 months ago

“My husband and I have used Home Depot in Westchester County New York the Mohegan lake store Cortland town Center since we moved here in 2011 and it has been one issue after another. The associates that work in the store for the most part are absolutely wonderful. They are knowledgeable And very helpful, intelligent and respectful but the follow through on products reaching your home is almost always flooded with paint that isn’t mixed tiles that are broken. Service people pay to install that refuse to do the installation for minor reasons or nonsensical reasons so once you place your order , the quality of Home Depot drops dramatically from the in-store experience also in store it will say that there are 14 available in store, but no one can find them and you quickly switch to some other choice and that can’t be found either so often times you don’t go home with what you intended.”

Helpful Report

Posted 5 months ago

“This bad review is because of the head office. The actual store I purchased from was fine I ordered fridge online, And read through all the instructions very carefully. Including during the checkout when you had to choose whether or not you needed to order a new water hose and pay for installation of the hose. It made it clear that if you have a functioning hose, that is in good shape Then you don’t need to purchase that and the delivery team will just show up with your new fridge And install it for you. That turns out to be completely false in western Canada (Apparently, in eastern Canada, it applies). So they showed up with my new fridge, but would not take my old one away because I had not unhook the waterline, And even if I were to unhook it in front of them, they would not hook up the new fridge without a new water connecter. There was nothing wrong with my old one So the team left and now I’m stuck with two nonfunctioning fridges clogging up the kitchen During the first week of school I race over to Home Depot buy a new hose, The associates are aware of this repeating issue but their hands are tied. The delivery company also says this happens Most of the times they do deliveries for Home Depot. And now it’s up to me to rebook the delivery team to come back And now I have to watch YouTube videos on what to do with waterlines And get a neighbour to come haul the old fridge out so I could get to the waterline. And the next week they came back and installed the new fridge and took away the old one Come on Home Depot! You can do better than that! This loyal customer of several decades will not be buying my next appliances with you. Simply over being too lazy to update your website to have accurate information. All you have to do is put in bold letters that anybody ordering a fridge in western Canada must buy a new water connecter and have the fridge completely disconnected from the waterline before the delivery company shows up with the new fridge. Easy Peasy. Instead, you are knowingly causing distress unnecessarily for fellow citizens Who are then surprised that their fridge is being delivered, but it’s not being installed. Such unacceptable inaction of over such a simple problem….Fixing one or two lines on a website. Ridiculous. I gave two stars because of the ease of the use of their website and because the actual store associates were very kind. But as for the head office and top ranking people within the company that are turning a blind eye to this known problem, I give a - 5 if I could… They don’t even have a complaint department that you can send a complaint to. You can only send a email to their general email box. Which I did and it got nowhere. As for the damaged parts, I contacted the maker of the fridge directly, and they were awesome and solved my problem.”

Helpful Report

Posted 6 months ago

“Lack of personal”

Helpful Report

Posted 6 months ago

“We have 3 closet organization systems installed. HD did a good job installing the system but did not return the baseboard shoe molding to it original state. There were 3 broken shelves in the master closet. The company sent one shelf that was too long. I called several times with no response. If you have issues, don't expect follow-up.”

Helpful Report

Posted 6 months ago

“I’ve been dealing with Home Depot for months now. All I wanted was an invoice broken down into why they are charging me what they are, on top of the full installment, I already paid. I spoke with Elana at the West Lebanon, New Hampshire, Home Depot and she was extremely rude saying that that is not how things are done. All I wanted is a proper invoice and then she continues to be rude and then she hung up on me, not sure whether I’m gonna pay this bill or not, I will never work with Home Depot again on a project. I had already paid $6000.00 and they want another $1500.00 for $2 underlayment and 20 minutes of labor.”

Helpful Report

Posted 6 months ago

“I ordered a vanity from Home Depot in July for delivery on 08/14/24. Construction on my bathroom begins on 8/15/24. No problems were mentioned with the order until I went to check on the delivery on 08/14/24. The Home Depot site says it is on backorder. My blood pressure is through the roof. Construction starts tomorrow, my house is full of construction material, and Home Depot has left me hanging in the breeze - now, I'm going to have to scramble to resolve their screw-up.”

Helpful Report

Posted 6 months ago

“Some items in my latest order required a delivery charge even though they were in stock the same as the rest of the items in my local home depot. The only reason for this would be to cancel the free delivery option. If I have to buy my supplies in person I'll use the other hardware stores for building and gardening supplies.”

Helpful Report

Posted 8 months ago

“Their website really needs to explain when you select delivery. Delivery is assumed to be delivery from home depot not ups. Some how in check out it should state your item is coming not HD but UPS. We were shocked to get a shipment notification instead of a delivery notification. My husband is 70 I'm in a wheelchair. How are we supposed to get it in the house? We chose delivery for that reason so a Home depot rep would be bringing it in the house. Not dumped at front door. Also filled a customer support form out and have been totally ignored. Will see hope it's not damaged by ups.”

Helpful Report

Posted 8 months ago

“I understand I am not responsible for my husband bill. I needed his permission to talk to rep. I did a three way call to my husband and it was decline by rep! Why? He can verify his DOB & SSN! I don’t understand this rule you have! It was my husband on the phone! Now mind you, the lady was nice about it! Your rule is stupid!!!”

Helpful Report

Posted 9 months ago

“Bought a prehung french door, then called to purchase installation. They came out, took measurements and said call us as soon as the doors get here. Called to set up install, they have no work order or anything about our install even though they already an came out for measurements. Now they are not going to come out and install the doors. Because they have no work order. Why have a third party install when there is no communication between them. Now I have to find someone to install....”

Helpful Report

Posted 9 months ago

“In store is generally okay, but getting online orders from stores is a major challenge. I have twice complained to the CEO via email.”

Helpful Report

Posted 10 months ago

The Home Depot is rated 1.6 based on 1,143 reviews