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Home Emergency Assist Reviews

1.0 Rating 26 Reviews
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Home Emergency Assist 1 star review on 5th September 2024
J Stewart
Home Emergency Assist 1 star review on 5th September 2024
J Stewart
Home Emergency Assist 1 star review on 5th September 2024
J Stewart
Home Emergency Assist 1 star review on 5th September 2024
J Stewart
Anonymous
Anonymous  // 01/01/2019
would give - 10 if i could, unable to get a response to my boiler service or to get my money, trying to get through is a job in itself. A total joke of a company.
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Posted 2 years ago
Where do I start with this company! Please avoid, avoid, avoid! A couple of weeks before Christmas our central heating stopped working (typically at the time when the temperatures dropped to nearly zero). Initial call was picked up fairly quickly but soon went downhill from there. Had to chase twice (first time I was told the reason I hadn't been contacted was that the initial call handler had noted down my number wrong) and eventually had an engineer attend. Very little information from him but he had got it working and all should be ok but the boiler needed a new part as aparantly there was a loose connection on the board. Needless to say we never heard anything regarding this work and our heating stopped working again a couple of days later. From that point on myself and my wife spent over 5 hours on hold and many of those calls got cut off and never answered. My wife also spent an age using WhatsApp to try and get an update on when the problem would be fixed. I work in education and my wife the NHS so spending time on the phone during the day chasing this is difficult. Needless to say it got to almost 2 weeks passing since the initial engineer visit and we had no choice but to get a local company to come out and fix the problem. The lack of communication was appalling. On the rare occasion we did speak to someone the amount of different companies involved to get an issue fixed is crazy. It seems faults and repairs have to get approved by various different people and companies before anything will be done. The local company were superb and fixed the issue. It turns out the boiler never needed a new board, there was nothing wrong with it and they were astounded that the engineer was going to replace it! We have raised a complaint and are awaiting their findings. Needless to say I contacted them informing that due to a complete lack of service I would be cancelling my direct debit. I have since received an email from the company who deal with payments threatening action and demanding £53 due to a missed payment. It's amazing how quick they are to contact you when it involves payments to them. I recommend you avoid this poor excuse of a company and put £25 a month into a separate account and save up to use a local company who care about their customers when you need any boiler problems fixing. That's what we are doing.
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Posted 2 years ago
Absolutely appalling service from home emergency assist, having been trying since August to get our boiler serviced . 4 months of being passed from pillar to post and fobbed off and hours on the phone and still nothing. All the phone calls have been from myself except one ( lost track of the numerous calls I have made) Told so many times that an engineer would contact me, nothing. They are taking money out of our account every month, absolutely nothing to show for it
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Posted 2 years ago
If I could give zero stars, I would. Terrible company, only needed assistance once in the year for a blocked drain and they wriggled out of it. HomeServe etc MUCH BETTER. DO YOURSELF A FAVOUR AND USE A DIFFERENT COMPANY.
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Posted 2 years ago
DO NOT GO NEAR THIS COMPANY. we had a break down and called them , we were asked to call another company who told us we have to pay a 50. They cannot come and repair the washing machine until a month later. I was charged for 35 cancellation of my policy . Their policy was not clear and it is a form of extortion. Avoid them completely . If I can give less than 1 star I would have.
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Posted 3 years ago
Deal with this insurance Company at your peril I am 69 years old and had an electrical fault in which I woke up on Saturday 6th March with no electric and half my tropical fish dead. I immediately called an electrician who came out and after around two hours of testing found the fault and charged £245.00. I had forgotten I had emergency insurance and looked through my folder this morning (16th March) and found I did have insurance and so I called the customer help number at 9am dead on. At 9:43 they answered and confirmed that I was still insured and that I could make a retrospective claim. I was put through to the claims department and was immediately refused because I did not call them first and it was pointed out to me that I should have read the booklet. (I forgotten that I had emergency insurance)..... No questions was asked have you got an invoice? Can you prove by way of bank statement or transfer that you paid this amount and are genuine?.....NO, just a straight NO, you cannot claim!!!! In other words, the company was saying, "if we can get out of paying we will". So, I have cancelled my insurance with immediate effect and when speaking to the customer service rep she enquired "what will you do in the future if you need help"? I answered, "exactly what I have just done....PAY FOR IT MYSELF", and added you will loose in the long run, you will not be getting anymore premiums and have lost my custom. I have never ever claimed anything in my life before and now I know that the reputation of insurance companies is true, THEY ARE SHARKS WHO JUST WANT YOUR MONEY AND WRIGGLE LIKE WORMS ON A HOOK TO GET OUT OF PAYING.
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Posted 4 years ago
Home Emergency Assist is rated 1.0 based on 26 reviews