Home Hub Group Reviews

Name: Home Hub Group
Address: Unit 6 The Western Centre, Western Road,, Bracknell
Rating: 4.51

4.5 Rating 703 Reviews

96 %

of reviewers recommend Home Hub Group

Company Reviews

Questions

Metrics

4.5

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01344 595840

Email:

customerservices@homehubgroup.co.uk

Location:

Unit 6 The Western Centre, Western Road,
Bracknell
RG12 1RW

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Home Hub Group 5 star review on 30th December 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great windows and door at a good price. Would recommend”

Helpful Report

Posted 6 years ago

“We found Home Hub on the internet when looking to replace our windows. The Team was very friendly, knowledgeable, and made our experience easy. They have competitive prices and excellent quality windows. We would highly recommend to friends and family.”

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Posted 6 years ago

“We had a pair of Origin French Windows fitted in January this year The doors are not level. An Employee of Home Hub came to fit a constrictor on 6th April (which works perfectly) and he advised us that the doors needed refitting to make the doors level. Also he confirmed that some clear mastic needed replacing as you could see sand and gravel through it. He told us that Customer Support would be advised that this work needed doing and would be in touch. After 8 weeks we heard have heard nothing. Emailed last week but still nothing. This is a shame as we are keen to order more Origin window products and a new front door. A good product marred by poor after care. John Rowland”

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Posted 6 years ago

“Slightly disappointed in after sales. Changed our appointment by text, tried to contact them to say it was not convenient and would like to keep our original appointment, it took a number of attempts for them to reply. Otherwise excellent Windows, doors fitting amazing.”

Helpful Report

Posted 6 years ago

“poor customer service that needs rectifying following the recent instalment of a 5 door bi-folding unit. I would give 5 stars to the builders and fitters used as we cannot fault either the builders or fitters that have been part of this project as throughout they all have shown to be courteous, incredibly punctual, hardworking, tidy and very clean, taking care and time to tidy up before finishing the job. They have also been helpful in providing us with updates, something homehub has failed to do. In fact as tradesmen, we would have no issue in highly recommending them for future work. On two occasions Homehub have let us down; firstly when the surveyor failed to show up for his pre-arranged appointment which resulted in the builders and my husband waiting around for over 2hours for a no show. Despite receiving an early (0700) electronic phone message twice to confirm that Home Hub would be attending this appointment, we then had to chase Homehub to find out where the surveyor was, to be informed that he was sick and had not cancelled his appointments. On the night before our doors were to be fitted we were informed by the fitter that despite there being an order for a 5 door unit, he would be turning up with only 3 glass panels as only 3 panels had been ordered and it would be up to another week before the remaining panels arrive. This is really poor customer service by Homehub, on a number of fronts, firstly as they had more than adequate time with our order - first notified over a year ago and more recently nearly 2 months since we confirmed the order and paid Upfront. Then we have had nearly a month of living with a dark boarded up hole in the wall while doors were being made. Secondly on this occasion and the previous we have not had any contact from the managing staff by either a courtesy phone call or email to apologise, update us or explain what has gone wrong. An electronic voice mail reminder does not suffice. When contacting Home hub regarding the missing glass as there had been no contact from the company, I spoke to one of their staff to learn that this oversight was due to staff vacancies and mismanagement of our order. Customer service severely lacking!”

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Posted 6 years ago

“Very Good Service. Good quality windows. One more happy customer. Highly recommended. Many thanks”

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Posted 6 years ago

“Really pleased with Lee’s installation and the product itself. Ordering and survey very well organised and executed. Just a shame we have to wait a week for a replacement glass panel to be sourced and fitted. Other than that very happy and would recommend.”

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Posted 6 years ago

“Products are excellent quality. Fast and friendly service. Fitters were very good”

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Posted 6 years ago

“Supplied, delivered and fitted to price and on time”

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Posted 6 years ago

“Happy with costumer service. I'm in business for over eight years and so fr one off the best company's we work with. Quick quotations.”

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Posted 6 years ago

“Excellent customer service as always.”

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Posted 6 years ago

“Excellent customer service and brilliant product and the lowest price anywhere!!!”

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Posted 6 years ago

“Excellent service and great products .”

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Posted 6 years ago

“Good prices and installed what we wanted on time with no surprises.”

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Posted 6 years ago

“Most of the time the service was very good but on a couple of occasions i became a little frustrated that i was having to make chasing calls.”

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Posted 6 years ago

“The first quote we received from Home Hub included some features we had not requested, such as fanlights and trickle vents. What was impressive was the speed and efficiency with which this was corrected and other small changes (requested by us) were incorporated. The ordering process was simple and the schedule we were given was implemented exactly. The installers, Danny and Rob, were very professional and courteous and left the place clean and tidy when they were finished. Efficient, courteous and stress-free. Good job.”

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Posted 6 years ago

“Excellent customer service from start to finish. Would definitely recommend!”

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Posted 6 years ago

“Ambrig Building Limited work closely with Homehub. As we pay a lot of attention to detail, the Homehub windows and doors help retain the high finish we expect on all our extensions and refurbishments. Customers are also pleasantly surprised at the long warranties offered on the products.”

Home Hub Group 5 star review on 4th April 2018

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Posted 6 years ago

“Fast efficient service, great looking windows, speedy professional installation”

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Posted 6 years ago

“A good price and a good completed installation.”

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Posted 6 years ago

Home Hub Group is rated 4.5 based on 703 reviews