HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.35

3.4 Rating 487 Reviews

59 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 29th January 2025

George Parkinson

HomesDirect365 1 star review on 24th August 2023

K Wilkinson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my initial communication with HomesDirect365 customer service through to the last, not once have I felt like a valued customer. Frankly it is all about HomesDirect365! My 91year old mother selected her perfect bedroom which included a French style bed and mattress, a large chest of drawers and two bedside cabinets at a cost of nearly £2000. I won't go into every issue but summerize the experience. Delivery times were a lot longer than initially mentioned and the only contact concerning delivery expectation was initiated by myself. I NEVER received a contact from the company. When trying to get a delivery date to enable my elderly mother to have a bed to sleep on in her new home, it was like speaking to a brick wall. The so called customer care department are clearly working under the wrong name. It should be called " customer don't care dept"! All the staff pay you lip service but ultimately if it doesn't suit them and HomesDirect365 then it's not going to happen. We eventually had to agree a date one week later than we desperately needed. The best estimate of time of arrival was between 7.00am and 7.00pm. The day before I got a telephone call from my mother informing me she had an email to say the bedroom furniture would be with her within the hour. I dropped everything and drove 15 miles to to my mother's. When I got there I called HomesDirect365 to establish what was going on to be informed that it was a mistake! A MISTAKE? The furniture was due for delivery the next day. My mother had stripped her temporary bed and was panicking. Remember 91 years old! I was furious. Oh they were sorry, these things happen. So finally the furniture arrived this morning at 7.15 am. It is lovely furniture. The chaps assembled the bed but once again disappointment. The did not unpack the chests and worse still left a mountain of packing as they don't take it away. I was told when paying for the installation that the bedroom would be left ready for my mum to use. So here's my advice. BUY YOUR FURNITURE FROM A DIFFERENT COMPANY!!!”

Helpful Report

Posted 6 years ago

“Ordered new bedroom furniture. Get a call the day before it's due to be delivered to day they've damaged the bed and can't replace it. I'd already disposed of my existing bed and furniture and I'm now left with my mattress on the floor! Non existent customer service. Given the option of cancelling the order or paying double for a different bed. THEY DO NOT CARE.”

Helpful Report

Posted 6 years ago

“I have made the order by calling them and pay upfront more than 1k for one bed frame. I have been told it will take around 2 weeks.It was already too much but I said ok. I was chasing the order since then,order made in November. Always someone saying that should be shortly. Just had an email saying the order should arrive on 16 th Feb. I will wait until then now.Hopefully there will be no more delays. The bed is for one hotel room to upgrade so basically I am losing money each day it passes. Horrible experience. Will not recommend.”

Helpful Report

Posted 6 years ago

“I ordered via eBay. Easily done. The company then got in touch via email and arranged delivery date as soon as possible. Delivery men were right on time slot and brought product right into room where required, couldn’t have been more helpful. Would definitely order again”

Helpful Report

Posted 6 years ago

“Love my dressing table, mirror and stool set, great quality at an affordable price. The delivery driver was very pleasant too”

Helpful Report

Posted 6 years ago

“Hi, Regading Order Reference - WEB***06 Order Date : 12th September 2018 Current Date : 24th December 2018 Delivery Date : None of the Items Received - 1 day before Christmas We placed a large order on the 12th of September for full set of BedRoom furniture. THREE month / 19 WEEKS have passed since we placed the order. We were intially told that the whole order will be delivered in OCTOBER. In October, We recceived email to say that the Order will be delivered in NOVEMBER. In November, We received email to say the Order will be delivered in December. And now 1-day before christmas when the room and Furniture was supposed to be used, we called to check and were told Sorry we have not been able to deliver. Does homesdirect365 have any concept of delivery time or customer inconveience. We want to dispute the order now, as it is past its purpose. How can we be confident of quality from a company that cant even manage its timesclaes for delivery. And the customer service staff has been rudely asked to throw terms and conditions in the face of customer inconvenience. We are thoroughly disappointed in the customer service experience at this point. From the experience we have had with the customer service we dont think that this compalint is going to make any difference to our experience. From a very dissasitified customer. Regards”

Helpful Report

Posted 6 years ago

“Worst customer service I've ever encountered. Very rude staff and very unsympathetic to the fact I'd waited 4 months for my item to arrive and on the day it was meant to arrive they contact and tell me it won't be delivered. I wouldn't mind but they had me take time off work to be home and take delivery. No apology and no compensation to the fact I will have taken 2 days off work.”

Helpful Report

Posted 6 years ago

“Everything was perfect from the customer service down to the quality of the beds and mirror I ordered. The products are like no other. I would order from here again and again!”

Helpful Report

Posted 6 years ago

“Web Ref: WEB85317, Mrs Elena Vatikina Dear Team, The dressing table I've ordered exceeded all of my expectations indeed. Its classic style will never get out of fashion and a sturdy quality I am sure will serve for many years to come. It took an honourable place in my bedroom and blended well into the room's interior. I am very pleased with my purchase, especially, with the immense discount. Many thanks, Mrs E. Vatikina”

Helpful Report

Posted 6 years ago

“I ordered my furniture at the beginning of August having confirmed both in writing and over the phone that it would be delivered by the end of August. I telephoned at the end of August having heard nothing to be informed it would be the end of September. I was not contacted about any delay and no apology for this was made. Having contacted again at the end of September I was again informed that there was a delay and it would be end of October. No one during this time thought to contact me to let me know of any delay or apologise or provide any explanation or discount for the delay. It is now end of October and I still have no furniture... I have been informed that it will be sometime in November but no one can give me a date when it may or may not be delivered and again I have had to continuously chase for any information. Still no apology or compensation for the 3 month delay. In the mean time I am 7 months pregnant and have no bedroom furniture so all my clothes are on the floor which makes getting dressed extremely tricky! There is no indication still as to when I will receive my furniture... the saga continues! Horrendous customer service.”

Helpful Report

Posted 6 years ago

“Excellent service, mirrored tv stand arrived quickly and pre-assembled. Excellent quality.”

Helpful Report

Posted 6 years ago

“Great product at a reasonable price. WEB84777”

Helpful Report

Posted 6 years ago

“Awful company, consistently lying on lead times. We cancelled order after waiting nearly 10 months.”

Helpful Report

Posted 6 years ago

“Excellent company and furniture. Bought dressing tale, mirror and stool very good quality for excellent price. Husband was impressed how easy to assemble, even screw driver included with purchase.! Looks gorgeous in bedroom, a match for Laura Ashley furniture at quarter of price. Initially wary of buying online but more than happy with it, highly recommend.”

Helpful Report

Posted 6 years ago

“I bought 3 item here. One of them French style bed and then cheast drow cabinet and bedside cabinet. Beautiful design. Good qualities. Highly recommended.”

Helpful Report

Posted 6 years ago

“I have taken 3 days off work and had to chase this company. 6 months later I still have a damaged product and no resolution (they cannot give a delivery period other than a 12 hour slot where you have to wait for the product Mon-Fri). The sales/Delivery team have no regard. They cut and paste canned response. Use at your peril.”

Helpful Report

Posted 6 years ago

“Would definitely buy from again, I love my dressing table and the mirror on top isn’t attached which is handy for moving or if I didn’t want it. Very easy to attach everything and the delivery driver was great as he rang to say he was near and I wasn’t in so he left the parcel for me in a safe place and I asked him to text a photo as proof just incase and he did. I’d recommend.”

Helpful Report

Posted 6 years ago

“Very nice bed and good service!”

Helpful Report

Posted 6 years ago

“Ordered bedside cabinets, just what I wanted and expected. Delivery was trouble free, would order again from this company”

Helpful Report

Posted 6 years ago

“The bedside cabinet I received for my daughters room was lovely. The delivery was on time. Ref:web 79560”

Helpful Report

Posted 6 years ago

HomesDirect365 is rated 3.4 based on 487 reviews