HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

3.4 Rating 484 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

K Wilkinson

HomesDirect365 1 star review on 17th November 2022

Cam Reiss

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered were two lovely shabby chic Isabella side tables. The lady who I ordered them with was very helpful, their delivery service delivered on the day they said they would and on the day they gave me an eta which they kept to. I have ordered from HomesDirect365 on several occasions and they always make the process easy and every item I have had from them has been well made and perfect for my needs. If I am looking for a special piece for my home, I always check their site first. Thank you HomesDirect365.”

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Posted 7 years ago

“WEB72326 - excellent mirrored side tables at a good price. Excellent service from ordering to delivery. Would recommend & use again.”

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Posted 7 years ago

“Quick efficient delivery. Website easy and straight forward to use. WEB71326”

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Posted 7 years ago

“Very impressed. Stunning bedroom furniture of excellent quality and delivered within timescale specified. Only complaint was delivery drivers would not carry furniture upstairs due to weight of furniture”

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Posted 7 years ago

“Ordered Montpellier 5 drawer chest - lovely piece of furniture at great price. Delivery very well organised - time slot sent, driver called before delivery and arrived at time stated.”

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Posted 7 years ago

“Very good service and we love our new tv cabinet. Great value for money. Will be back for some side tables in the new year.”

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Posted 7 years ago

“Friendly, efficient, knowledgeable service, quality product”

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Posted 7 years ago

“Absolutely LOVE my mirrored cabinet. Delivery was very smooth infact had a nice friendly delivery driver who accomodated me very much. Would highly reccomend!”

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Posted 7 years ago

“Very happy with service. Items were well packaged and as advertised.”

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Posted 7 years ago

“WEB70709 - They provided beautiful, amazing quality drawers that I couldn't find anywhere else.”

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Posted 7 years ago

“WEB70863 My experience with the Estelle Bed, the images on their website are extremely misleading, the footboard of the Estelle bed is only ornate one side so when you are laying in bed looking at the footboard there is no pattern. The sides of the Estelle bed on the website are concealed, this is because they also come plain so you think you are ordering a solid ornate bedframe but that isn’t the case. The sides I received to the bed were white the footboard and headboard were cream!! I assumed I had received the wrong sides because of the colour difference & the instructions show ornate sides however customer service informed me they are generic instructions and the Estelle bed does not come with ornate sides, and the colour difference is because the headboard and footboard have been through the aging process but the sides do not get treated with the same process, Would you knowingly order a bed with cream head & footboard with white sides?! I was informed I could have a full refund but they could not collect the bed until the 25th October and the refund would then processed bearing in mind they delivered the bed on the 7/10 its not acceptable to wait that long for collection and have no bed in the meantime, so they then said i could use the current bed and they would deliver a new one and take this one away in December!! again unreasonable time frame, also if the sides don't go through the aging process then isn't the next bed they bring me going to be exactly the same? i subsequently informed them that as they could not collect and replace in a reasonable timeframe i would prefer to be compensated they offered me £50 credit voucher its laughable isn't it not even 10% of the price I paid for the bed, extremely insulting. so they don't try and resolve complaints to keep a customer happy, they do exactly as they want I am only waiting until December for a new bed because that is when they are delivering in the area. in conclusion– their images & description on the website are totally misleading and obtaining a refund or replacement is not made easy, and they don't listen or deal with complaints effectively.”

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Posted 7 years ago

“Web71002 Excellent product received Fast service & brilliant customer service / care”

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Posted 7 years ago

“Estelle Bed - pictures misleading”

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Posted 7 years ago

“I purchased a lovely canvium cheval mirror which I'd discovered during online searches. Having been disappointed by similar items in local shops I was concerned what it would be like but I need not have worried. The quality is excellent and it was exactly if not better than described. I had cause to telephone the company before I placed the order with a query and I found the respondent both polite and very helpful as were the delivery team. The delivery was exactly as advised and the mirror was packaged very well. The whole sale process was really easy and I would have no hesitation in recommending HomesDirect365.”

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Posted 7 years ago

“Bed delivered as soon as possible and kept in contact with me for a prompt delivery time. Amazing quality as well. Web70918”

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Posted 7 years ago

“Great product, delivered on time with no problems. Would shop with HomesDirect365 again. WEB69689”

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Posted 7 years ago

“I was very pleased with the service I got with HomesDirect365”

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Posted 7 years ago

“Item as described, fast delivery and easy assembled! Thankyou”

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Posted 7 years ago

“Ordered a glass mirrored TV stand from HomesDirect365 and am very pleased with it. Ordering was very straightforward and I received it quick. A great and well efficient service. Hopefully will use this company again in the near future.”

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Posted 7 years ago

“WEB70418 - Ordered television unit, delivery worked around me, arrived on time & in perfect condition, definately recommend & use this company again! Thank you x”

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Posted 7 years ago

HomesDirect365 is rated 3.4 based on 484 reviews