“I waited in all day for the engineer to unblock my drains,he lifted up the drain cover, said it was full, then said he couldn't do it because it was a shared drain. I've had them cleared numerous times over the year's ,but he said to get Severn Trent to do it. So what am I paying 30.00 a month for, I'm cancelling my Direct Debit, the service is poor, don't come when they say they're coming,and I had to wait 3 day's for them to come,and they didn't do the job. Disgraceful.”
“Unbelievably bad service. They make appointments, no one nomes. Then they make another appointment and cancel that. They do not care about their customers and are dishonest.”
“A leaking pipe developed above the dining room/from the ceiling. Misses arranged for Homeserve plumber/engineer visit, he stated it was an issue with seals around flooring of the bathroom and water from the shower getting between gaps even though bathroom isn’t even above the dining room and the water would have to travel quite far to then leak through dining room ceiling. Put in temporary measure to resolve issue (temporary as bathroom is getting renovated anyway). Leak through ceiling of dining room persisted however.
Second engineer came around, stated it was now still the same issue but as a result of the sink letting water through gaps in plumbing fixtures and tap seals. Again, temporary measures put in place but absolutely was enough to deal with the issues which they stated are causing the leak as any water that would have been dripping was not significant by any scale.
Fast forward a couple weeks… bathroom has now been completely ripped out, no sink, no shower and no bath, including flooring ripped up and pipe work exposed - shock, no signs of water having travelled from bathroom to above dining room, as I had stated all along because it made no sense for water to travel so far along path of most resistance…
Third visit by engineer at 17:00 approx, (who happened to be the same guy who visited the first time). My girlfriend was dealing with him, as she has the previous engineers. The engineer storms upstairs like he pays the rent, raised voice the entire time whilst speaking to her. I am partially asleep at this point due to having a night shift coming up, but this rouses me, and the fact that there is a stranger in our home acting like that causes me to go upstairs and see what on earth is going on. I can only assume the engineer, having seen that their is no bathroom facilities even fitted now which could cause the leak and damage as they have been saying, must have felt silly and then doubled down on trying to explain the issue away… My girlfriend felt the need to record the ordeal as she was dumbfounded by the audacity and rudeness of the visiting engineer, as was I. This ordeal was also witnessed by friends of ours, who thought that it was neighbours being rowdy which goes to show how loud / rude and embarrassing the engineer was behaving. I believe if someone turned up at his house, and acted like he did at ours he would be fuming and disgusted.
Leak/dripping obviously still persists to this day, so I myself go to look at the hole (which you would assume the engineer/plumbers would have, given it is their profession to surely examine the plumbing and area of damage) turns out they didn’t even look through the hole of the ceiling to see that their is in-fact a leaking/dripping pipe directly above the damaged ceiling, and funnily enough not water damage from a whole room over.
The only redeeming part of having dealt with Homeserve so far is that the people we have spoke to on the phone have been supportive, polite and understanding.”
“have been a loyal customer for over 10 years and when I needed them they tried to scam me into needing a new boiler for £2270 so I got a second opinion and called out a heating engineer who repaired my boiler for £360- when I challenged them and asked for a refund for my repair they did not want to support me. Stay well clear they pray on the venerable.”
“Absolutely appalling service.
9 months to eventually fix a leak. Ruined a newly laid block paving driveway during the many failed attempts!
As recently as yesterday, promised to call me back.have they? No.”
“DISGRACEFUL! Do not but any homeserve policy.
YOU HAVE BEEN WARNED!
Blocked drains twice, paid my excess twice.
Second time I was told there is pipe work issue and given a report as to what work needs completing.
Then told I need to locate the issue myself as it may not be on my property and I was told to call Severn Trent.
So visit number three,
Severn Trent turn up, and explain the issue is in a manhole on my property with faulty pipe work and Homeserve should have done this.
Visit number four
Homeserve send a different engineer out who located approximately site of issue but told me it’s my responsibility to get it dug up and exposed.
I spend time and money having my drive dug up, mess every where!
Vist 5
Same Engineer turns up looks at the manhole I’ve exposed, inside my own property 6 weeks on and just says, I’m not doing that, it’s a different department and left.
After three weeks and over five hours of phone calls.
I was hung up on three times by rude call handlers
Never called back on at least five occasions by mangers.
Told consistently for 5since February that if I can prove the pipe work is on my land and I expose it myself Homeserve will replace it,
After all this, five afternoons of work costing me £1250 in income, digging up my new drive at my own cost and expense including making a mess on my neighbours drive.
I am told that the regional manager for my area has now declined my job. We are horrified!
I have made a complaint, no response! I am sick of homeserve and have been lied to constantly the regional manager could not even be bothered to speak to me just told a manager to call me and decline the repair work, No explanation!
I have CCTV of everything that has happened and a written report stating what work needs doing!
I actually told Homserve that I would write this review on Trust pilot if I did not hear back from a manger to get my job finished, guess what no calls, not interested at all.
I am left with no option if this regional manager does not call me this week to get this job done, I will be contacting rip off Britain with my documentation, reports and CCTV.
I have asked for a freedom of request to be actioned by the regional manager for my telephone conversations and logs as I will be taking these to rip off Britain too. So far Homeserve have failed to provide this as well!
David Workman”
“Annual boiler service. Arrived at the time they said they would and did thorough boiler service, checking outside flu, timer switches, fuse box, gas meter and tested carbon monoxide alarm. Left everything clean and tidy. Respectful and polite engineer.”
“I had a contract for plumbing with these people, on three occasions I had to call them out for the same fault which was a simple toilet flush issue, they failed on every visit to rectify this. What made me remember this was last week whilst I was away my cat sitter who has no plumbing experience managed to fix it properly. Needless to say I didn't renew my policy.”
“Multiple appointments booked, multiple appointments nobody showed even after various confirmation phone calls with customer service and customer complaints. Avoid at all costs save your money go elsewhere.”
“Total joke - 2-3hrs wait to get through; no one can help you and no one ever calls you back (just lies). Appointments marked as complete when they haven't turned up (marked as complete 2 days before the actual appointment!!).
Once my contract ends they can go F themselves - total waste of time.
M”
“Took ages to get through on the phone. The electrician did come the next day. Identified what I knew was not the problem but said he had to get authorisation to fix it. Promised to call back . Did not. I got a text saying problem has been resolved. Still cannot get through on the phone. Complete rip off. Don't waste your money”
“Absolute the worst service ever. Their boiler engineer a complete incompetent person.custoner service agents just lie through their teeth. Managers even worse. They will bring anything to refuse the claim even after you are clear what system you have and they agreed on call. I'm taking them to the ombudsman . Don't waste your hard earned money with these cowboys.”
“Horrific, Homeserve left sewage mess everywhere, they did Not clean up the mess, which caused moss and weeds growing and horrific spider webs everywhere, will never use Homeserve again, they use cowboys”
“I paid for a new boiler and thermostat to be installed by Homeserve last May. The receiver for the thermostat has completely stopped working just over a year after installation meaning the thermostat is unable to control the heating in the boiler. The manufacturer of the thermostat say they have never known this to happen before and suggested that Homeserve should send an engineer to look at it to understand why the product is faulty and if there are issues with how it was installed. Homeserve have refused to send an engineer to look at the fault or to replace the receiver provided to me. We are now unable to use heating going into a winter, a year after spending £2,960 on a new boiler with Homeserve. They have refused to take any responsibility for the issue, because it is out of the one year workmanship warranty. I would avoid using Homeserve at all costs, if you would like a boiler that works for longer than a year!”
“0 RESPECT
0 HELP
0 PUNCTUALITY
Only by a miracle you will find a good agent like Brandon or Mohamad for an emergency appointment
And the plumber...what a joke
Just”
“Just got a renewal notice for boiler cover , over £470 a year! Even though they had not given the best of service when called out for a boiler fault this year I was prepared to stay with them but when I rang they only offered a meager £50 off. Having been a customer for several years I would have expected a much better deal. Have now gone elsewhere and saved just over £290 for exactly the same cover. Beware - Homeserve are rip off merchants!”
“Please do not use this company. Awful. I did have boiler cover stopped that due to two weeks with no heat after engineers not contacting or even turning up. Kept plumbing cover. Mistake. I now have leak, plumber stated would attend on a Friday did not show up. I phoned to be told he was on another job they did not even contact to tell me. Again told they would call today nothing and said we will have plumber with you Friday. Leaking pipes over a week. Useless save your money and just pay for a plumber. Twice this year with this company HomeServe. Shambolic!”
