HomeToGo GmbH (US) Reviews

Name: HomeToGo GmbH (US)
Address: Sonnenburger Str. 7310437 Berlin, Berlin
Rating: 4.60

4.6 Rating 1,444 Reviews

92 %

of reviewers recommend HomeToGo GmbH (US)

Company Reviews

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Metrics

4.6

Based on 1,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Sonnenburger Str. 7310437 Berlin
Berlin
10437

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HomeToGo GmbH (US) 5 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking Issue with HomeToGo - Urgent Resolution Needed Message: I booked a holiday home in Italy through HomeToGo. Their listing originally stated that the property had air conditioning, which was a crucial factor for our booking (due to aging dog and expected heat wave). Upon re-checking the advert months later, I noticed this amenity had been removed from the booking and no one had contacted me. I was just lucky to find it before i travelled. HomeToGo confirmed it was written there as a mistake that they have since removed. With my departure date approaching, HomeToGo has not provided a satisfactory solution - they are giving me reason for why they need to contact the managing agents, and whatever else. I need air conditioning for dog-health reasons and I am requesting they either: 1. They place a portable AC unit in the property (very reasonable as these devices are not excellent) 2. An alternative accommodation with air conditioning and similar in all other ways. 3. Very serious compensation for the lack of this amenity as I will be limited to what i can do as the dog will need to be watched more than we planned. I have already contacted customer service, but the response has been nothing useful, inadequate, and not showing any signs that they plan to solve it. I urge HomeToGo to address this issue promptly to avoid further inconvenience and escalation. One saving grace so far, is that the customer service staff i have dealt with have been somewhat avaliable and very polite. Thank you.”

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Posted 10 months ago

“2 fireplaces broken didn’t tell that or wouldn’t have rented”

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Posted 2 years ago

“They Fee you to death, I am a property owner and rent myself.”

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Posted 3 years ago

“I like this vacation and they are look cool places to go if you want traveling”

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Posted 4 years ago

“I am pretty disappointed”

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Posted 5 years ago

“The prices aren't accurate!”

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Posted 5 years ago

“I wouldn't recommend, the prices HomeToGo shows and the actual prices differ a lot”

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Posted 5 years ago

“I was really disappointed”

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Posted 5 years ago

“I clicked on a rental of my choice and hometogo redirected me to airbnb's front page. well, useless”

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Posted 6 years ago

“I've been ignored by the customer service”

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Posted 6 years ago

“The price was different at the provider's website”

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Posted 6 years ago

“Terrible costumer service, attempted to call few times, few times somebody just hang up on me..”

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Posted 6 years ago

“Not a fan. The page loads slow and Im sure it's not because of my connection. Map is okay. Overall not very flattering.”

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Posted 6 years ago

“poor experience, have stopped using”

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Posted 7 years ago

“It showed me a lot of listings, BUT quite a few of them were already booked. I've heard some glowing reviews from my colleagues though so I'll be back next time with hopefully, better luck. Hence, 2 stars.”

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Posted 7 years ago

“Pretty disappointed! The room was actualy more expensive than what hometogo showed on their site.”

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Posted 7 years ago

“Although the deal I've done is good, but some of the booking plans are not up to date.”

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Posted 7 years ago

“Unfortunately some of the descriptions are not up to date.”

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Posted 8 years ago

“Many of the booking plans were not up to date”

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Posted 8 years ago

“Too many offers, but no sorting option by price??!!”

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Posted 8 years ago

HomeToGo GmbH (US) is rated 4.6 based on 1,444 reviews