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HOMYZE Reviews

4.6 Rating 167 Reviews
89 %
of reviewers recommend HOMYZE
4.6
Based on 167 reviews
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HOMYZE 1 star review on 2nd August 2024
Ed Steinmetz
HOMYZE 1 star review on 2nd August 2024
Ed Steinmetz
HOMYZE 1 star review on 20th July 2018
FELIE
HOMYZE 1 star review on 20th July 2018
FELIE
HOMYZE 5 star review on 1st December 2017
Nicolette
HOMYZE 5 star review on 28th June 2017
Annabel
HOMYZE 5 star review on 16th February 2017
Cheryllinne
1
Anonymous
Anonymous  // 01/01/2019
My initial reaction was favourable with helpful chat and confirmation of an appointment and the gardener's details including arrival time. When the arrival time needed to be changed it would have been good to say this was because a personal emergency had arisen for our gardener ( which proved to be the case) rather than the information I was sent which implied he was called away to an emergency job, i.e. a job with a higher priority than mine. When I agreed to a later appointment subsequent communications to me (and I believe to the gardener) were totally confusing. The original time was 9:00 to 9:30, the agreed new time was 1:00 to 1:30, but the confirmatory emails said 9:00 to 10:00. Fortunately, when Antony Atkins arrived his approach and work were both excellent. With this combination of experiences it as difficult to decide on a single star rating which if I could have split it the ratings would have been initial contact 4 stars, subsequent communication 1 star, gardener and his work 5 stars.
Helpful Report
Posted 7 years ago
Hi Geoff, thanks for your feedback. We are really sorry that the email was sent without showing the updated time. As mentioned to you in our reply, we are updating our systems to avoid this happening again as we can understand the confusion it may cause. Most importantly, we are happy that the work was carried out in the professional manner that strive to achieve with all our jobs and thanks for the feedback on Antony. All of our customers are important to us, and we would never 'bump' you for another or change a time unless it was absolutely required. We are here for your convenience. Thanks again for your booking, and we will always try to improve the Homyze experience. Your feedback helps us to do so.
Posted 7 years ago
HOMYZE is rated 4.6 based on 167 reviews