Sunmar Holidays Reviews

Name: Sunmar Holidays
Address: 272 Bath Street, Glasgow
Rating: 4.95

5.0 Rating 759 Reviews

99 %

of reviewers recommend Sunmar Holidays

Company Reviews

Questions

Metrics

5.0

Based on 759 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 270 7644

Email:

res@horizon-direct.co.uk

Location:

272 Bath Street
Glasgow
G2 4JR

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Sunmar Holidays 5 star review on 19th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to cancel trip to cuba Andrew sorted a great deal in Cyprus”

Helpful Report

Posted 9 years ago

“This is the first time I have used this company and I can honestly say it is the best experience of booking a holiday I have ever encountered. From the very first phone call with Andrew to the last, I felt valued and appreciated. It was his attention to detail that made a difference to our booking. We chose to use their recommended insurance and all it took was a quick phone call from Peter and it was sorted. Unfortunately we had to use the insurance whilst on holiday and with a quick message to Horizon, they advised which telephone number to use we contacted the insurance direct from Egypt. The insurance claim was sorted in 6 minutes flat. Our family, like so many 1000's of others had a holiday booked to go to Sharm el Sheikh but unfortunately the FCO cancelled all flights. We have heard so many horror stories about people not being contacted by their booking agents, finding it difficult to changed the destination and also waiting a long time for any refunds due. Not for us, we were contacted earlier than expected, a new destination found in Hurghada and a refund of the difference sorted in one evening. They were under so much pressure but not once did their customer service waiver. So, thank you Horizon Holidays, you are stuck with us now!”

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Posted 9 years ago

“I touched base with Andrew who made me feel comfortable with the whole process of looking and booking a Holiday. He acted with true professionalism and was a pleasure to work with. I have recommended him to many others who have also booked Holidays through him. I tried to book another Holiday with Andrew but through some glitch or another this never came off. I ended up have to you a local Travel Agent and the service has been nothing near as good.”

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Posted 9 years ago

“Excellent professional service. Nothing is too much trouble and when I queeried a resort they weren't sure of they checked it out with a colleague for me. Great prices and sorted every last detail . Can't recommend them highly enough.”

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Posted 9 years ago

“Booking with Andrew is quick, efficient and painless just wait you need when booking up the most important weeks of the year. Always get a good price and love that all the paperwork arrives through you door in a lovely folder so no need to start sorting out what you need to take.”

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Posted 9 years ago

“Amazing Service and Value ! We really can't wait to book the next”

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Posted 9 years ago

“Great service and great communication from booking questions to travel advice always quick to respond thoroughly recommend these guys”

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Posted 9 years ago

“I have enjoyed my experience of booking my two holidays through Peter and Andrew we have had great banter together over the telephone. Both of them cannot do enough for you and will always get back to you. If I could book a holiday every six months they would get my vote so friendly and efficient. Nothing is to big or to small for example family holiday of 18 people to Florida or two people. They go above and beyond. I just want to say what an experience excellent service. Many thanks again Mrs Plummer.”

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Posted 9 years ago

“Fantastic ! Fantastic ! Fantastic ! What lovely people from the first moment i spoke to them on the phone i felt i had known them for years ! so friendly and really new what they were talking about. I had a return call from Andrew who is is such an absolute gentleman and made my day. Keep up the good work guys.”

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Posted 9 years ago

“I was a little worried when i did my very first booking with you but needless to say this was all a waste of time. You did a excellent job with booking my holiday and all the questions i asked ,you were really helpful with all the answers. I had to cancel my holiday unfortunatley but this was sorted very quickly. Thank you”

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Posted 9 years ago

“I have not got anything bad about Andrews service and competitive spirit and prices. A bit disappointed on minor things at the hotel which spoilt the holiday to an extent.”

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Posted 9 years ago

“Very helpful, personal touch. Always accessible for any queries.”

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Posted 9 years ago

“Excellent customer service!Andrew sorted out every detail of our honeymoon and was very kind! His recommendations were right on point and fantastic value for money compared to other high street travel agents I will be booking all future holidays with horizon 5*”

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Posted 9 years ago

“Always easy. So pleasant, knowledgeable and fair. I always use Andrew but Peter has helped too.”

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Posted 9 years ago

“First class service always from Andrew and Peter, fantastic prices and a pleasure to deal with. Wouldn't book with any other Travel Agent”

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Posted 9 years ago

“There is not a lot to say except , EXCELLENT ALL ROUND FRIENDLY CARING SERVICE .... TOP OF THE PILE !!! Well done guys xxxx”

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Posted 9 years ago

“Excellent, personal service right the way through from initial enquiries to after you've come home combined with great prices We dealt mainly with Andrew, but we know Peter also did a lot to sort out a claim for a curtailed holiday after returning home. Peter and Andrew together run a professional travel service but at the same time being friendly and approachable. We now won't use anyone else for our travel bookings, and in fact we have already booked with them for 2016.”

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Posted 9 years ago

“Great service, great holidays with great prices!! Always get a professional service and nothing is too much trouble, have recommended that to all my friends”

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Posted 9 years ago

“The personal service given by the staff, no matgter who you talk to is out of this world and the prices are very competitive as well. Great Holiday to Cuba booked and have booked again.”

Helpful Report

Posted 9 years ago

Sunmar Holidays is rated 5.0 based on 759 reviews