Sunmar Holidays Reviews

Name: Sunmar Holidays
Address: 272 Bath Street, Glasgow
Rating: 4.95

5.0 Rating 759 Reviews

99 %

of reviewers recommend Sunmar Holidays

Company Reviews

Questions

Metrics

5.0

Based on 759 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 270 7644

Email:

res@horizon-direct.co.uk

Location:

272 Bath Street
Glasgow
G2 4JR

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Sunmar Holidays 5 star review on 19th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices, personal service.”

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Posted 8 years ago

“It's my 4th trip booked through Horizon and as always everything was very quick and easy to book. Excellent service.”

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Posted 8 years ago

“Very easy booking process. Initial enquiry made via internet - I spoke with Andrew who was fantastic to secure booking.”

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Posted 8 years ago

“So nice to have the personal touch, with a splash of humour!”

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Posted 8 years ago

“Very quick and efficient in send out the documentation. Very helpful. No bad things to say about the service provided.”

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Posted 8 years ago

“Booking process was easy enough and andrew kept in touch. I found it quite stressful that our travel documents only arrive the day before the flight and we were travelling 4 hours to airport so staying the night before. Hire car was booked or too many days and and despite 2 emails I am yet to receive feedback or refund.”

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Posted 8 years ago

Hi Christine - I am sorry that you felt disappointed by our service. I have looked at the points raised and can confirm that your tickets were posted on 29/05/16 by second class post which was 14 days before you travelled. We also emailed you copies of your tickets on 03rd June which was 7 days before you travelled. I have checked and I have received no emails from you since you travelled. I can confirm that no refund was due to you the 3 day rate was actually dearer than the special offer rate for 5 days. I trust that you fully enjoyed your holiday!

Posted 8 years ago

“As I couldn't get back to Sharm el Sheikh in April I used Sharm Travel to book a break in Hurghada. From beginning to end everything was good and very professional. It was so easy to contact Sharm Travel through Facebook. Would definitely used them and or Horizon again.”

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Posted 8 years ago

“Sharm travel are fantastic I had to cancel my holiday last minute they soon had it rebooked and resold my original holiday no hassell for me at all. Excellent”

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Posted 8 years ago

“Everything was perfect”

Sunmar Holidays 5 star review on 31st October 2016

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Posted 8 years ago

“A happy, friendly team who are very helpful who are dedicated to getting you thr best deal”

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Posted 8 years ago

“Always so helpful and not only good on price. So much information about destinations and which resort you might want to go to and which to avoid. Even if you find cheaper these guys will price match and you always get the extras such as transfers and seat booking. Simply brilliant”

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Posted 8 years ago

“Nicola was very professional in arranging Our Holiday . Every little detail clear and her knowledge is fab. Nothing seems too much trouble Many thanks”

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Posted 8 years ago

“Amazing service, would never book through anyone else. From the moment you pick up the phone you do your utmost to ensure you get the best deal possible and we have a great experience. It's the little touches that set you apart, so friendly, always available to answer questions and the lovely presentation folder. Thank you!”

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Posted 8 years ago

“Fantastic customer care. Went above and beyond before and during holiday when advice was needed. Cheapest quotes we have had were with Horizon Direct. Great Holiday had by all. ????”

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Posted 8 years ago

“I booked my September 2016 Holiday to Hurghada through Nicola & Sam at Sharm Travel. Both Ladies are a Credit to Horizon,they both come highly Recommended,both have excellent Customer Service & after sales care. They can be contacted at any time with a response time which is hard to match from most travel Agents.Its like having a personal advisor at hand 24/7. Keep up the good work Ladies, you are doing a fantastic job.”

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Posted 8 years ago

“Excellent and prompt service from Nicola. Also, excellent price for the package we wanted.”

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Posted 8 years ago

“Peter and Andrew were extremely efficient in front finding a suitable holiday package to suit our needs. They were both very professional and happily answered every question asked.”

Sunmar Holidays 5 star review on 11th October 2016

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Posted 8 years ago

“Service and price”

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Posted 8 years ago

“We returned from an amazing holiday in Cuba this August booked with Andrew at Horizon Direct Holidays. This was the first time we had used the company which had been highly recommended by others. I was amazed, when through the post came our travel documents in a plastic wallet, you're lucky to just about get your booking confirmation via email from some other companies. Just having the documents sent to us made us feel they were a company that takes pride in delivering customer satisfaction. Our booking was done quickly without any fuss, a good price with premium class upgrade and freebies, what more could we have asked for? Within 3 weeks of returning home from this holiday I had contacted Andrew again for booking a holiday for 2017.. back to the Paradisus rio de oro in Cuba. A giggle with Andrew on the phone whilst booking, an absolutely fantastic price with our premium class upgrade (better price than this year) and again freebies, we will always use Horizon Direct Holidays from now on, why wouldn't we?!”

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Posted 8 years ago

“They dealt with everything prompt and sent me all the details the same day”

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Posted 8 years ago

Sunmar Holidays is rated 5.0 based on 759 reviews