“A while back I placed an order with Horizons and, following a delay while awaiting availability, the package was sent. One item, though was missing. I contacted them and was told it was out of stock, though it was suggested that it should have been available. Neil promised he would look into it and gave the impression that he was going to ask the shipping warehouse. I wondered if it had been overlooked as it was then sent shortly after. I can’t help but think that the communication with his supplier and others can be a factor in the reported delays, especially regarding availability. I thought it would help if they kept customers up to date on the progress of their order if it is delayed, though I appreciate they are a small company. I am sure that they would understand and, from experience, be reassured. I will say that Neil has always replied quickly when I have communicated. As a postscript, the item arrived smashed to pieces by Evri, who accepted no responsibility. It was replaced by Horizons without a quibble.”
“Great staff service when I've used d these guys these guys.
Great choice of vinyls for what I was looking for, and resonable prices I'd say for what you purchase.
I'd certainly return to them again when I'm next looking to buy.
Well done and thank you again.
Kind regards
Mr Hawkins”
“Have ordered a few times from Horizon, including pre-ordering new releases - usually new CDs and existing vinyl. Never had any complaints. Prices fine, comms fine and even money off vouchers for return purchases etc. Used before, would use again. I know there are some bad reviews but I have had no bad service. But I do know that some of the bad reviews use exactly the same phrases and have really simple spelling errors - like the word vinyl which seems weird to me. I don't know what to believe but I believe I'll shop there again.”
“Ordered some records as pre-orders, but after some time I decided to purchase those records elsewhere. I reached out to get a refund and was refused a refund for items I never received. I was forced to use store credit instead, even though I requested a full refund. Emails with Neil have been unprofessional and poorly written. This business feels like it's more of a sloppy front than a well-oiled machine. The experience between a store like Horizons and Juno is night and day! I won't be using Horizons music again in the future even though I have store credit there.”
“Shocking customer service. Pre-ordered item months before release and it didn't arrive until well after the release date. Returned to Horizons Music and signed for by them on 22/05/2023, receipt of item eventually confirmed by them weeks after. Twice it has been confirmed I have been refunded back to purchase card; and yet still not refund received. Now Horizons Music are not responding to emails or contact via their website”
“Thief and scam artist.
Neil Monteiro is an absolute clown of a human with no respect for others
Do not place an order, your money will be stolen and you will not get a refund.
This company should be closed down by the authorities. I have reported him and Horizons music.”
“Absolute scam.
Neil Monteiro keeps telling me that my money will be refunded and the money never arrives in my account.
It's time to go legal with this scam artist.
Do not order from this scumbag company.
Neil Monteiro owes me 238 euros and has no intention of paying it back.”
“Very similar to almost every complaint here. Placed an order (August 2022), waited months for delivery, cd never arrived, contacted company, it said it was moving warehouse (still moving, it seems, given comments from four weeks ago), and then I looked up its feedback. I requested a chargeback on my credit card which my bank completed. Given the feedback here, a complaint to trading standards is warranted.”
“DO NOT ORDER HERE !!
I made an order in February for more than £200! I had no news about my order 2 weeks after. So I contact them and they told me to wait because 2 vinyles were missing to send the total order. As I was not in a rush and quite understanding, I decided to wait more. I contacted them again 1 month after. Again they told me to wait more. Now we are in August, I waited for more than 6 months without any news... I contacted them yesterday, and they told me they are not able to send the order and they cannot refund me because "the order is too old". It's really a SCAM !
I lost £200 and a lot of time and energy...”
“Oh dear! Have a look over at TrustPilot (a dodgy site for sure!). Neil Monteiro (or his dopey colleague ‘Carolyn’) are very busy posting FAKE five star reviews.
These criminals should be shut down by UK authorities ASAP.
I was lucky enough to get a refund via PayPal after Horizons Music never dealt with my order and simply stole my money. PayPal have since BANNED Horizons.
Avoid this gammon company like the plague!”
“AVOID! AVOID! AVOID! Complete sham of a company & DO NOT BUY anything from them!!!
They accepted an order for 2 x albums and then came back to and asked if I wanted alternative items. I said no thanks, just refund me....looking at these reviews they've done exactly the same to me as others.
They said a refund would be made within 14 working days, but no refund has been made & I keep getting fobbed off!
I am in the process of obtaining a refund through my credit card & I will be reporting them to the Trading Standards team local to them.
A COMPLETE BUNCH OF SCAMMERS!!!! DO NOT BUY FROM THESE LOWLIFE ROBBERS!!!!”
“Like everyone else he scammed me to with the 14 day refund still haven't received it and won't. I feel like we all need to report him to trade and standards and get he's site taking down he's been doing this for years now from what I have read. This is serious fraud and deserves a criminal investigation because no one is reporting him he needs to be held for what he's doing or he won't stop”
“Terrible customer service, missing orders and no refunds
What an unprofessional company. Never buying vinyl or anything else from them again. I never got my vinyl, Evri lost it. Horizon Music takes ages to reply even when I had already sent them proof and meanwhile I don’t have my product nor my money back! THIEVES! I don’t recommend them at all. Chargeback on its way! Scammers!”
“I send back five 7 inch vinyls reason being they came wraped due to poor packaging. still waiting for a refund more than one year later (over £40 waiting to be refunded ) Neil constantly emailed back to my complaints saying it’s due this week’ and offered store credit that I refused because I don't want records from here anymore being the second time I order and had similar experience . He eventually said he’d refund me, which takes 14 working days and still no refund....more than one year of emails. ridiculous.
I have proof of the order, proof that the return got back to the factory,(Neil admited in an email that they got the parcel) and saved all the emails between me and Neil.
Do not buy from here !!!! Been a collector for 20 years, never have I experienced somthing like this.
SCAM SCAM SCAM SCAM SCAM”
