“I didn't have any trouble getting my CD, although he found it hard to get hold of, then I asked Neil if I could order another CD in place of the previous, of which he happily did for me, I received it no problem, he was very prompt with getting back to me, and very polite too, I was happy with everything.”
“Informative emails,useful information,when I have cancelled on the odd occasion the staff are always helpful.I always return to Horizon as they offer a wide selection of items that appeal to me personally.”
“I Have ordered from this business a few times, I have never had a bad experience.
Yeah, sure it takes a few weeks for some of the items to arrive but it serves well to remember that this is a small business and as a small business they will also be subject to waiting on other suppliers getting to them. Personally, I would rather buy from a small business who is simply trying to make a living.
Anytime I have contacted Neil with regards to a waiting order, he has got back to me, yeah, his replies are brief, but I call that “straight to the point”.”
“Excellent service
Item I ordered was unavailable in other retailers I had checked with. Horizons let me know that it was due to be restocked and kept me informed of progress. Arrived when they said it would, excellently packaged and reasonably priced.”
“Great staff service when I've used d these guys these guys.
Great choice of vinyls for what I was looking for, and resonable prices I'd say for what you purchase.
I'd certainly return to them again when I'm next looking to buy.
Well done and thank you again.
Kind regards
Mr Hawkins”
“Have ordered a few times from Horizon, including pre-ordering new releases - usually new CDs and existing vinyl. Never had any complaints. Prices fine, comms fine and even money off vouchers for return purchases etc. Used before, would use again. I know there are some bad reviews but I have had no bad service. But I do know that some of the bad reviews use exactly the same phrases and have really simple spelling errors - like the word vinyl which seems weird to me. I don't know what to believe but I believe I'll shop there again.”
“Ordered a hard to find vinyl from horizons music on 31st may. I emailed the company for updates and got super fast replies. Neil, who I'm assuming is the owner was really helpful and made sure my record was sent off straight away. Really happy! Received my record with next day delivery!”
“I ordered a CD that was out of stock everywhere else, including the record label. I'd ordered it from two sellers previously and had my orders cancelled. Horizon seemed to have it in stock so I ordered it. Shortly afterwards I read the reviews and was convinced I wouldn't receive it but a few days later it arrived, so I can't fault them.”
