“Note that all the 5 star reviews on here are FAKE!
Horizons Music is nothing but a professional scamming operation run by Neil Monteiro and his dopey colleague ‘Carolyn’.
Nasty and rude thieves!
Report fraud to Trading Standards, the police (Google action fraud) and your bank.”
“Vinyl album in special color was available for pre-order; my order went through easily and arrived on time. Item was in perfect condition, and since I was overseas, Horizons checked in to see if it arrived ok. I have no complaints... it was an excellent transaction. Thank you!”
“The record was listed as available but it was only until after I wrote numerous emails that the company admitted they do not have the record.
After I requested refund they confirmed that I will get it. Weeks went past with multiple stalling emails '10 working days', 'after this weekend', 'will check again tomorrow' etc., once I notified them that I have asked my credit card company to refund me for the payment, they stopped replying completely.
It has been about 5 months since then and still no refund.
Definitely stay away - thre is a chance they will send you the records you pay for, but there is also a very high chance they don't actually have the item you ordered, they will not send it you and they will not refund you.”
“Item ordered was not in stock - huge delays to communication in advising me of this! No refund offered at all only store credit to use on something else which I didn’t particularly want - I would be very wary of using again”
“Ironically they have asked me to write a review. Ordered, no communication, no product, no refund. How they are allowed to continue trading is a mystery - there are many deserving companies out there so just avoid this one.”
“I ordered My dear melancholy vinyl way back in martch of this year and they keep giving me false promisses every month that the item will be restocked at the end of a month ever since. To the owners of this shop:
Might just not take money from people before you actually have the item in stock, shame...”
“Would give zero but there's no option to.
Steals money off vulnerable & trusting people. Said he would refund, said he would convert the "out of stock" record to store credit then has ghosted ever since. Scummy & sociopathic individual.”
“Throes to purchase a chicane vinyl, but after being told it was not in stock, I asked for a refund… months later false promises of a refund, rude, Niel makes every excuse not to refund, it’s a SCAM spread the word
Police and trading standard have been notified.
Don’t trust, do your homework on this scam site.”
“Worst company I've ever bought something from! I am not a difficult person, and usually turn the other cheek when things don't go my away, but Horizons music and Neil Monteiro the person behind it has made me so angry I wanna spill it out to the whole world. This company should not exist!
Point is, I ordered a record i februari (now it's close to october, have not recieved my record, not got my money back. When I ask for refund, they ghost me, asking for order number (they have asked for it 7 times now) and every time I give them my number, they ghost me again until i threaten them to go medial on them. They stall and stall but never give me my money back. Problem for them is I wont let this go, not until I have done everything in my power to get others to listen to me. Don't ever buy anything from Horizons music EVER. They upload fake positive reviews from time to time, do not fall for them. The negative reviews are there for a reason, don't be naive, or you'll get robbed either by money or fake products.”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl. And what a surprise - STILL NO VINYL!
I reckon the positive reviews are all fake. I will never buy from here again!”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl I couldn't find anywhere else and they were perfect and fast delivery, so happy I ordered now and now thinking by way some reviews are written may be fake, will buy from here again”
