“Throes to purchase a chicane vinyl, but after being told it was not in stock, I asked for a refund… months later false promises of a refund, rude, Niel makes every excuse not to refund, it’s a SCAM spread the word
Police and trading standard have been notified.
Don’t trust, do your homework on this scam site.”
“Worst company I've ever bought something from! I am not a difficult person, and usually turn the other cheek when things don't go my away, but Horizons music and Neil Monteiro the person behind it has made me so angry I wanna spill it out to the whole world. This company should not exist!
Point is, I ordered a record i februari (now it's close to october, have not recieved my record, not got my money back. When I ask for refund, they ghost me, asking for order number (they have asked for it 7 times now) and every time I give them my number, they ghost me again until i threaten them to go medial on them. They stall and stall but never give me my money back. Problem for them is I wont let this go, not until I have done everything in my power to get others to listen to me. Don't ever buy anything from Horizons music EVER. They upload fake positive reviews from time to time, do not fall for them. The negative reviews are there for a reason, don't be naive, or you'll get robbed either by money or fake products.”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl. And what a surprise - STILL NO VINYL!
I reckon the positive reviews are all fake. I will never buy from here again!”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl I couldn't find anywhere else and they were perfect and fast delivery, so happy I ordered now and now thinking by way some reviews are written may be fake, will buy from here again”
“Horizons Music is a professional scamming operation - and boy do they know how to scam.
Avoid at all cost! If you have been conned by Horizons Music then contact the relevant authorities (Trading Standards etc) and your bank ASAP.
Horizons Music will NOT refund you - so it is vital than you get in touch with your bank and report them for fraud.”
“Scam artist.
Been waiting 64 days for a refund. Lots of false promises and lies. If they have what you want its fine, if they don't then you won't see your money again.”
“Note that any 5 star reviews on here are posted by scammers Horizons Music themselves.
Con artist Neil Monteiro and his dopey colleague Carolyn Colaco-Monterio have been ripping people off for years. Avoid at all cost!
UK authorities must shut these criminals down!
If Horizons have stolen your money then get in touch with Trading Standards or Action Fraud Police (check on Google).”
“Sorry, but I had a poor experience with Horizons.
Waited months for my records and
Poor communication in letting me known what was happening.
They were not transparent with me and I had to keep contacting them.
I paid for records that they did not have in stock and this wasn't made clear. This happened a couple of times.
I also paid for a record, and did not receive for several months.
When I eventually realised and contacted them, again their correspondence was poor.
It did all get sorted in the end, but the experience has left me with a bad taste.
Maybe if I had received an apology and them acknowledging their errors...
Currently my faith is not restored in Horizons.”
“I didn't have any trouble getting my CD, although he found it hard to get hold of, then I asked Neil if I could order another CD in place of the previous, of which he happily did for me, I received it no problem, he was very prompt with getting back to me, and very polite too, I was happy with everything.”
“Informative emails,useful information,when I have cancelled on the odd occasion the staff are always helpful.I always return to Horizon as they offer a wide selection of items that appeal to me personally.”
“Why would you have items on your page that aren't in stock. That literally makes no sense. And then have an emailing list that bombards someone's inbox every hour with recommendations that aren't based on anything.
I bought a vinyl from them and then didn't hear anything for a long time, just to find out that they didn't have the vinyl in stock.
Use the money you get from people and invest in a programmer to fix your stocking issue.
Come on.”
“AVOID AT ALL COSTS!! 0 stars!!
Poor communication.Constant and deceitful lies. Not even a proper trader.. One man band in a house that will literally steal from you!
Refuses to give a refund and lies when he says he will. First it was 14 days. No refund. Then 3-5 days. No refund. Then stops answering emails.
Constantly offered store credit despite cancelling the product before it even shipped!!
Had to make a charge back claim with the bank to get my money back!
Will be reporting to trading standards also as I'm not the only one who has been robbed!”
“I Have ordered from this business a few times, I have never had a bad experience.
Yeah, sure it takes a few weeks for some of the items to arrive but it serves well to remember that this is a small business and as a small business they will also be subject to waiting on other suppliers getting to them. Personally, I would rather buy from a small business who is simply trying to make a living.
Anytime I have contacted Neil with regards to a waiting order, he has got back to me, yeah, his replies are brief, but I call that “straight to the point”.”
“Excellent service
Item I ordered was unavailable in other retailers I had checked with. Horizons let me know that it was due to be restocked and kept me informed of progress. Arrived when they said it would, excellently packaged and reasonably priced.”
“Actualy good shopping experience, only the email reply service is a bit bad, the shipping time is long, not suitable for those who need the goods urgently.”
“Neil Monteiro is a terrible individual to deal with. I ordered some records back in May, which he obviously did not have in stock. At first, he kept promising a refund, and I gave him the benefit of the doubt on many occasions, assuming him to be berely poorly organised. However, he soon started lying, telling me he had issued the refund. When none was forthcoming, I asked my bank to issue chargebacks, and finally received my refunds that way in August. Do not go near this guy.”
“A while back I placed an order with Horizons and, following a delay while awaiting availability, the package was sent. One item, though was missing. I contacted them and was told it was out of stock, though it was suggested that it should have been available. Neil promised he would look into it and gave the impression that he was going to ask the shipping warehouse. I wondered if it had been overlooked as it was then sent shortly after. I can’t help but think that the communication with his supplier and others can be a factor in the reported delays, especially regarding availability. I thought it would help if they kept customers up to date on the progress of their order if it is delayed, though I appreciate they are a small company. I am sure that they would understand and, from experience, be reassured. I will say that Neil has always replied quickly when I have communicated. As a postscript, the item arrived smashed to pieces by Evri, who accepted no responsibility. It was replaced by Horizons without a quibble.”
