“Sorry, but I had a poor experience with Horizons.
Waited months for my records and
Poor communication in letting me known what was happening.
They were not transparent with me and I had to keep contacting them.
I paid for records that they did not have in stock and this wasn't made clear. This happened a couple of times.
I also paid for a record, and did not receive for several months.
When I eventually realised and contacted them, again their correspondence was poor.
It did all get sorted in the end, but the experience has left me with a bad taste.
Maybe if I had received an apology and them acknowledging their errors...
Currently my faith is not restored in Horizons.”
