Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.68

“Service from Hoselink is first class but I have had a number of problems withsome of the products -= hand nozzle and the hose roller”

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Posted 2 weeks ago

“The bundle I ordered should've came together as one pack, to bad if I wanted to use it straight away. Not good business!”

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Posted 2 weeks ago

Hi Ian, Thank you for sharing your feedback with us! We're sorry to hear that your bundle did not arrive as one pack, and we completely understand how inconvenient that must have been for you when you wanted to use it right away. Our Hose Reel do get sent seprately and the reason for this is due to the size and weight. Thank you for your understanding, and we hope to serve you better in the future! Best regards, The Hoselink Team

Posted 2 weeks ago

“So far, the quality of the Hoselink products seems above average, and I’ve been generally impressed. However, I did run into an issue after purchasing a 20 metre hose reel for my dad. Unfortunately, he’s found the fittings difficult to swap out, which has made it challenging for him to use. In the end, I had to buy him a Holman hose reel from Bunnings, as he’s more comfortable with the standard click fittings. I’ve decided to keep the Hoselink reel myself, so now we have two at home. I also wanted to mention my disappointment in discovering that the hose reel was not made in Australia as stated on the box. I was under the impression that it was made in Australia, possibly from something I’d read. Also a friend of mine mentioned that when he purchased his, the post-delivery survey included an option stating “Because it was Australian made” as a reason for buying. That added to my belief that I was supporting a locally made product.”

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Posted 3 weeks ago

“Love the three solar lights unfortunately only 2 out of the 3 work. I emailed but no response as yet.”

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Posted 3 weeks ago

“reels are great. connections and hand triggers alway find they leaking and un twist”

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Posted 3 weeks ago

“Have only had the hose a few months and already the reel squeeks as you extend the hose and the spray gun drips a lot.”

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Posted 3 weeks ago

“joining hose to fitting always difficult, seem to get a leak no matter what. I ensure square end and soften hose, and follow all instructions even watch video. had to get a metal connector and dosnt leak.”

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Posted 3 weeks ago

“Hoselink products are good but the spray guns clog up and you don't provide replacement parts for the spray, which means that the products don't last as long as they should.”

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Posted 3 weeks ago

“Mostly good product except the handles leak”

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Posted 1 month ago

Hi Rodney, Thank you for your review! We're glad to hear you find most of our product good. However, we’re sorry to learn that the handles are leaking. That’s not the experience we aim for, and your feedback helps us improve our products. If there's anything we can do to assist you with this issue or answer any questions, please don’t hesitate to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. We're here to help! Best regards, The Hoselink Team

Posted 1 month ago

“I was looking for a replacent washer andit was no easy to navigate your website. I was offered a replacement adaptor but my adaptor is still in good condition, I just needed a new washer.”

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Posted 1 month ago

Hi there, Thank you for your feedback, and I apologise for the difficulty you experienced navigating our website to find a replacement washer. We understand how important it is to have the right parts for your equipment, and I regret that we offered you an adaptor instead of the washer you needed. If there's anything we can do to assist you further or if you have any other questions, please don't hesitate to contact our customer service team at 1300 900 617 or hello@hoselink.com.au. We're here to help! Best regards, The Hoselink Team

Posted 1 month ago

“While I absolutely love the Hoselink retractable hose, I am somewhat disappointed in durability of spray nozzles. Both plastic hose attachment ends have broken off within 2-3 years without heavy use and had to be replaced. For such expensive unit, I would have expected better quality.”

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Posted 1 month ago

Hi there, Thank you for taking the time to share your thoughts with us! We're delighted to hear that you love the Hoselink retractable hose, but we're really sorry to learn about your experience with the durability of the spray nozzles. We strive for high quality across all our products, and it's disappointing to know that the nozzle attachment ends didn't meet your expectations. Your feedback is invaluable to us as we continually work to improve our offerings. If there's anything specific we can do to assist you or if you have any further concerns, please don’t hesitate to contact our customer service team at 1300 900 617 or hello@hoselink.com.au. We’re here to support you! Best regards, The Hoselink Team

Posted 1 month ago

“Bought a number of solar power lights 80 led.Have bought many over the years because they work great but have had so problems with lights I have replaced or got replaced by hoselink.The light mode says it has 3 settings but with my new lights I bought 2 out of 4 only have 2 setting which I cannot get a third setting.”

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Posted 1 month ago

Hi Michael, Thank you for your review! We're glad to hear that you have enjoyed using our solar power lights over the years. However, we’re sorry to learn about the issues you're experiencing with the light modes. It’s certainly frustrating when products don’t perform as expected. Your feedback is important to us, and we will investigate this matter further. If you have any further questions or if there’s anything we can do to assist you, please feel free to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. We’re here to help! Best regards, The Hoselink Team

Posted 1 month ago

“Our original hose link hose and reel is fantastic, we have since purchased a second one (the black version) which is rubbish, has never retracted properly and I have to fight with it each time is use it. The accessories for the hoses are great though, it’s just a shame the quality of the hose reels has decreased as your business has succeeded.”

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Posted 1 month ago

Hi there, Thank you for your review! We’re thrilled to hear that your original Hoselink hose and reel have been fantastic, but we’re truly sorry to learn about your experience with the black version. It’s disappointing to hear that it hasn't been retracting properly, and we understand how frustrating that must be. Please feel free to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au and we can look at a repair or replacment for you. We're here to assist you! Best regards, The Hoselink Team

Posted 1 month ago

“not happy having to by hoselink parts to set up hoselink sprinlers”

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Posted 1 month ago

“The spray nossle leaks at connection and dont know why”

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Posted 1 month ago

“Seems to be somewhat good products.. have had for a few years. I have only a few issues so far. Main one being the connections that have the on off bar on them.. they fail regularly. And only have 2 small slithers of plastic on the closing ball valve inside the housing.. this could have been designed with much thicker material to stop it breaking out so easily... apart from that , the connections can come apart easier as they get a little loose over time.. I'm hoping new O rings may help that.”

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Posted 2 months ago

Hi Jerry, Thank you for your feedback, we appreciate you taking the time to share your experience. We're glad to hear that overall, you've found our products to be good over the years. We understand the issues you've raised regarding the on/off connections and the ball valve design. Your insights are very valuable for us as we continue to improve our product durability and functionality. We always aim for high quality, and it's disappointing to know that we missed the mark in these areas for you. If you have further concerns or need assistance, don’t hesitate to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. We're here to help! Kind regards, The Hoselink Team

Posted 2 months ago

“The problem is that the watering products DO NOT LINK to the hoses fittings that I or most people have. when I first bought a Spray Gun I was astonished that it arrived without any means of connecting it to my hose, I had to go and buy a separate fitting. I liked the spray gun, good quality and useful spray patterns, so i bought a second one with an attachment. Imagine my surprise when that fitting would not connect to anything unless I then ordered and waited for another fitting for the hose from Hoselink which would then mean that none of my other products would attach to it. It's all in the name really HOSE- LINK, well it doesn't. It is a shame, the Hoselink products that I have are pretty good, I just don't appreciate being manipulated into Hoselink for everthing or having to buy attachments everytime on top of what are already expensive products to make Hoselink LINK!”

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Posted 2 months ago

Hi Stephen, Thank you for taking the time to write a review, it is greatly appreciated. It is our unique selling point as a business to offer an alternative to standard hose fittings, and the company started out by offering this new design of connectors. Our watering accessories are designed to be compatible with these connectors which is why they do not fit straight onto a standard how. I appreciate that this may be frustrating for you Our customer service team are more than happy to help you find a solution to adapt our accessories or your hose so that you can connect them, there are adapters which can help you to do this. You can get in touch with us on 1300 900 617 or hello@hoselink.com.au Kind regards, The Hoselink Team

Posted 2 months ago

“Company was good at getting products out.Solar lights are pretty but seems solar unit is not reliable.Switch off frequently and one has now stopped completely.Have been trying to contact but yet to be successful.”

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Posted 2 months ago

Hi Fiona, Thank you for your feedback. We're glad to hear that you found our service efficient in getting your products out to you. However, we're sorry to learn that you're experiencing issues with the solar lights. It's frustrating when a product doesn't perform as expected. We understand you’ve had difficulty reaching out to us, and we sincerely apologize for that. Your satisfaction is important to us, and we want to assist you in resolving these concerns. Please try contacting our customer service team again, and we'll make sure to help you as quickly as possible. Warm regards, The Hoselink Team

Posted 2 months ago

“The new flow control connector that i recently received was faulty and have sent it back for a replacement . They are a great hose device and have owned one for many years so im looking forward to getting a working replacement for use in my caravan .”

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Posted 2 months ago

Hi there, Thank you for your review. We're sorry to hear that the new flow control connector was faulty. It's great to know you've been satisfied with our hose devices over the years, and we appreciate your loyalty. We look forward to ensuring you receive a working replacement so you can continue enjoying your time in your caravan. If there's anything more we can assist you with during this process, please feel free to reach out to the customer service team. Best regards, The Hoselink Team

Posted 2 months ago

“30m hose reel is 5 star. Standard round sprinkler is 1. Lucky to get a 1.5 metre diameter spray.”

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Posted 2 months ago

Hi Andrew, Thank you for taking the time to leave your review. We're glad to hear that you're pleased with the 30m hose reel! However, we’re sorry to learn that the Classic round sprinkler didn’t meet your expectations. We appreciate your feedback on its spray diameter, as it helps us identify areas for improvement. If you’d like to explore options for a different sprinkler that might better suit your needs, please reach out to our customer service team. We’re here to help! Best regards, The Hoselink Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hoselink Reviews