Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor dismissive customer service in Harrogate branch ( blonde middleaged assistant) She asked if shoes had been worn outside and then said she couldn't do anything as they could not be sold again. It was her couldn't care less attitude. I usually buy 3 pairs of shoes or boots a year but will not be buying again.”

Helpful Report

Posted 7 years ago

“Out of five pairs of shoes owned by my wife and myself the soles have just disintergrated. One pair of my wifes had only been worn twice and was about six months old”

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Posted 7 years ago

“Ordered my sandals end of January for my holidays next week. Delivery should be 3-5 days. The new despatch date I have is 10 April maybe that should have been 3 -5 months”

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Posted 7 years ago

“My Daisy shoes have just arrived. They are everything they are claimed to be. Very comfortable, plenty of space around my toes, roomy around the top edge without being sloppy and don't move about when I walk. The leather is very soft and they feel like gloves. I shall certainly consider Hotter when I buy shoes in future. Thank you so much!”

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Posted 7 years ago

“I Love love love my Hotter shoes. I wear a 9 1/2, not a 9 and not a 10. And these shoes are true to size. Extremely comfortable and stylish too. I bought several pairs.”

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Posted 7 years ago

“I have a hard time finding shoes I like and are comfortable. I wear closed toe all the time. When I happen to see a Hotter brochure I was so happy to see more than one pair that I liked. I ordered 7 pair! 40% off. Only took 8 days to get. From the U.K. To Cali. I love them all.”

Hotter Shoes 5 star review on 16th March 2017

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Posted 7 years ago

“Ordered 4 pairs, but did not get the discount ($100). Called customer service and was told to mail back the shoes and reorder at the discount. Love the shoes I already have.”

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Posted 7 years ago

“These are the BEST!! I've ordered 3 pairs of shoes from this company and all 3 arrived exactly in the time period described (to the US) and are soooo comfortable they have literally saved my problem feet! I called to ask some questions about the different shoes and customer service was quick to answer, informative and just lovely! I don't ever want to buy shoes any place else”

Helpful Report

Posted 7 years ago

“After digging out stuck cars in 12+ inches of snow on the way home from business in upstate NY, my son was sure his favorite "Hastings" were ruined. After brushing off the dried salt and mud and using leather cleaner, they look like new! Why we are a "Hotter" family. Thanks !”

Helpful Report

Posted 7 years ago

“Good shoes lousy service. Brochure offering discount arrived through my door. Tried to order a pair of shoes at discounted rate but Hotter's policy is to allow the discount to new customers only thereby discriminating against loyal customers. How do they stay in business with this kind of behaviour and all the shocking reviews they receive with no intention of improving their service it seems.”

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Posted 7 years ago

“Unable to order sales goods as an existing customer”

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Posted 7 years ago

“This review is to thank the customer service. I had a problem with a pair of shoes which was dealt with courteously and promptly.”

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Posted 7 years ago

“The sole of my boots completely crumbled away on my first wearing. These boots, called Boogie, were not cheap. How does this company get away with such shoddy goods at such exorbitant prices. Don't ever buy them!”

Helpful Report

Posted 7 years ago

“Went into HOTTER Cheltenham saw shoes I wanted sale price and 20 percent off. Did not have my size the shop assistant told me to phone hotter and I could purchase them or order on line. Could not get the same price on line so I phoned. The shoes were more expensive when I tried to order them on the phone and the woman said that you get different offers in the shop. She wasn't interested that the wrong information had been given out by the shop assistant and refused to sell the shoes at the same price. What a load of cobblers!,”

Helpful Report

Posted 7 years ago

“I bought a pair several months ago, and it took longer than it should have to arrive. Called Customer Service, who sent out another pair. Those arrived quickly (don't know what happened to the original pair). Didn't like the color so returned the shoes and got a speedy refund. Recently ordered another pair and am quite happy with these. So, on balance, my experience with Hotter has been good.”

Helpful Report

Posted 7 years ago

“I have a pair of sandals that are very comfy and stylish, so I bought a pair of County boots in tan leather. I loved the look of them, but when they arrived, they were a bit stiff. However, after wearing them for two days, they are as comfortable as the sandals. I am perfectly satisfied with them. I have wide feet. so Hotter shoes are perfect for me.”

Helpful Report

Posted 7 years ago

“Boots fell to pieces on my way shopping had to get a taxi home in my stocking feet clutching disintegrating boots ,have 2 brand new pairs upstairs bought for me as presents but terrified to wear them,can I get a refund for them ???”

Helpful Report

Posted 8 years ago

“Really terrible customer service. They don't tell you when something is out of stock and won't be replenished, even though the site claims it it still available. They didn't give me accurate tracking information (I'm waiting to see if my order shipped at all, even though they said it did). It's almost as bad as filing a claim with the post office. This is the last order I will ever place with them.”

Helpful Report

Posted 8 years ago

“I went into the Taunton Branch yesterday 31/12/2016 to buy a pair of shoes, I picked up several shoes to try on and waited for assistance, I looked over and met the eyes of one of the assistants, she stood looking at me as if I was invisible, I stood up and walked towards her and she very reluctantly came over to help, I asked if I could have the shoes I've chosen in my size, eventually I settled on a a pair I liked and asked if I could try on both pairs, she brought out two left feet ??, she then got me the right one and I said would like to purchase these, she took both shoes and walked of to the till whilst I put on my shoes. When I went over to the till she was acting quite hostile towards me, I said why is there only one shoe in the box, I need to go and get the other one she said, I thought this was strange as she had them both in her hand earlier, I paid but felt very uncomfortable with they way I was treated. My partner and I left the shop and I told him what happened, so we decided to check the shoes I had bought, it was very clear to us both that the shoes had been swapped for a a pair that had been worn. We went back into the shop and spoke to the Manager, I showed her the scuff marks, the heals and the soles, she said they have only been worn in the shop, my partner and I looked at other shoes in the shop and they were not marked, any of them. I said could I have another pair, she said that there wasn't another size, she didn't look at the size of the shoes in the bag or go and have a look to see if there was another pair in my size?, does she really memorise every size of shoe in the shop and how many are left, great stock control, who needs computers ??, there must have been another pair as originally two left shoes were brought out to me to try on, where were the two right ones ?? I said I would like my money back its clear to me these shoes have been worn, I feel they were not the ones I tried on earlier and were swapped whilst I was putting my shoes on. The manager was not happy at all to give me my money and was extremely uncomfortable that I had challenged her, she offered me a £9.00 discount which I accepted, as she was blatantly not going to give me the pair I originally tried on and I like the shoes Its a shame I experienced this poor service as I love the shoes, quality is great and very comfortable, I'm not sure I would go back to this Branch again”

Helpful Report

Posted 8 years ago

“I ordered a pair of Mystery boots for my Mom for Christmas on 11/19/16 thinking I would definitely get them here by Christmas! On November 22 I received the following email from Beconsfield Footwear Limited: "Thank you for shopping with us, I'm pleased to let you know that we have dispatched your order detailed below. Mystery - Burgundy-LS/US 7.5 If for any reason we've not been able to send all of your order, your dispatch note will advise that these items are to follow and we will contact you separately regarding these. Most orders do arrive with our customers within 14 days, but please allow up to 21 days for your order to be delivered. Thanks again for shopping with us, and we hope you enjoy your new Hotter product(s) as much as we enjoyed making them!! Kind regards Pauline Swarbrick Head of Customer Care" I started to become concerned after 21 days and not receiving the boots I ordered for my mom for Christmas. I emailed them and since I have a program on my computer I can see if they read it and sure enough someone read it from Rotterdam ZH and Martinez, CA but no one every responded. Not sure why the Netherlands is involved in this company but I did call them to see if they could give an explanation as to why I haven't received the boots I paid for over 1 month ago! Their customer service representative, Edward was very non chalant and simply stated it was the shipping companies fault and he could refund my money. Really? I really wanted to make this a special Christmas for my mom after my Dad passed away and all they could say is oh too bad. Unacceptable. If you don't care enough for your customers to make it up after you screw up and to go above and beyond then you are definitely in the wrong business. The blame game? Really? When I spoke with the manager, Jessica she said, It's not our fault its the postal service. She then stated in a very sarcastic voice, The US Postal Service. As if inferring that the US is to blame! Why do you sell your products to the US if you can't manage to guarantee delivery? Why not pay an extra 2 bucks to get delivery confirmation? Are you that cheap or did you ever ship the boots to begin with? I'm thinking the later. After I got off the phone with the manager who was absolutely no help whatsoever I googled Hotter Boots and found many negative reviews that also never received their boots!! I plan on reporting this company to the proper authorities as well. Stay Away but some UGGS or buy from Amazon!! Never buy from hotter.com Terrible Rip Off Company!”

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 591 reviews