Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Great fit/design choice”

Helpful Report

Posted 7 years ago

“Shoes might be ok but can't say much positive about returns. I sent 2 pairs of shoes back on 5 October and still waiting for refund on 7 November. 3 phone calls and still waiting for refund, very very poor, will not buy online again from this company”

Helpful Report

Posted 7 years ago

“My wife has had the much reported failure of several pairs of Hotter shoes where the soles have started to dissintergrate. When raised with Hotter we were told it was because she had not worn them enough and that because some were over 5 years old they would deteriate the way they had. I think if this is the case Hotter should have a use by date on their shoes. A promised return label never arrived. As some of the shoes were presents from friends she did not have receipts. Needless to say no more Hotters for her or her friends.”

Helpful Report

Posted 7 years ago

“I recently had some old Hotter shoes with soles which had disintegrated. It was very obviously not due to normal wear but a fault in the material. I took them into the store. The shoes were replaced without question even though they were over 5 years old and I no longer had the receipt. It was a very good service and much appreciated 😀 👣”

Helpful Report

Posted 7 years ago

“Ordered two pairs of shoes for forthcoming trip involving a lot of walking. Rang up to find out why they had not arrived, and advised of a computer problem in their warehouse. Why could they have not emailed their customers to inform them of this problem and delay??? However told they would make mine a priority..despatch.......well that is a joke, still not arrived. Hotter do not care about customer relations, they would not even send them out priority mail as a gesture of good will. . Still waiting on the shoes... wonder when they will arrive. They are. not a good company to use, and will not again.”

Helpful Report

Posted 7 years ago

“A pair of Hotter boots I bought 12+ years ago have just come to the end of their life. They have been worn constantly during their lifetime. I have just bought a new pair of Hotter boots and they arrived today. I am so pleased with the colour, the fit and the style that I have ordered a second pair in a different colour. May they enjoy a long life with me!”

Helpful Report

Posted 7 years ago

“The shoes are fine,I bought two pairs on a one half price offer,I returned a pair costing £79.00 but only had a refund after two weeks of £42.00 when I queried this I was told I had forfeited the offer by returning one pair so the difference taken is what the other pair would have cost at full price,I had not read these terms so beware if you fall foul of this offer.”

Helpful Report

Posted 7 years ago

“Very comfy but the soles have split after only a few months wear. Upper are perfect but shoes now in the bin. Very disappointed for such expensive shoes. Will not buy again”

Helpful Report

Posted 7 years ago

“High quality shoes which fit my problem feet. Staff always helpful and it's possible to buy online with no problems.”

Helpful Report

Posted 7 years ago

“Have been trying to return shoes as Hermes label supplied would not work. First phone call was told it would be put in post, second call label would be emailed as speaking . Have now emailed and still nothing. First time for ordering but never again with this service.”

Helpful Report

Posted 7 years ago

“Great fit, colour, and style”

Helpful Report

Posted 7 years ago

“A lovely pair of shoes delivered within 2 days of ordering. Arrived perfect and beautifully packaged. Perfect fit. Want the other two colours now.”

Helpful Report

Posted 7 years ago

“Have ordered 8 pr's over the past 2 years with only 1 pair unwearable because of rubbing/blisters. I do ALOT of walking & the right shoes make all the difference. Hotters are my go to shoes - feels like bedroom slippers with the support of new sneakers yet look stylish & expensive. Wait til they have sales or have a coupon & try them then. If you work on your feet you will love these.”

Helpful Report

Posted 7 years ago

“Went shop 7 days ago , very helpful, bought some lovely boots, service excellent. Didn't have my size in the colour I wanted so placed and order payed. The shop assistant informed me that they would be delivered to my home address in 5 working days. Money of course taken out of my account immediately, however still awaiting shoes. Phone to find out what's happened and informed that they will de sent out today and to expect to receive them in 3 to 5 working days. Hotter your delivery service is rubbish.”

Helpful Report

Posted 7 years ago

“Very disappointed with Hotter, ordered online on the 18 September pair of sandals for my upcoming holiday this weekend 30September, asured that they will be delivered at Cambridge shop in 7 days...But they weren't! Not to mention that I live 40 miles away! So I cancelled the sandals, now it will take 14days for my money to be payed back in my PayPal account!...”

Helpful Report

Posted 7 years ago

“I bought two pairs of Hotter shoes and a pair of sandals from a charity shop which were boxed,brand new and still had their labels on. The soles of all three pairs disintegrated the first time I wore them. I have since learned from the internet that scores of other people have encountered the same problem. I am sorely disappointed with the quality of these very expensive shoes and I am glad that I didn't pay the full price from Hotter.”

Helpful Report

Posted 7 years ago

“Have had many pairs of Hotter shoes in the last 10 years some worn every day some with changing seasons and some only occasionally worn but soles split, even when leather uppers in good condition not really good enough as they are expensive shoes and prices keep rising”

Helpful Report

Posted 7 years ago

“Terrible shoes - soles crumbled away just trying them on and walking across the room - my son emailed them and arranged for them to phone me - but they did not do that nor have they even tried to sort the problem out, - expensive shoes that were a complete waste of money - will not be buying again - should be ashamed of themselves - have just read that someone else had the same problem so its just not me. Beware - !!!”

Helpful Report

Posted 7 years ago

“Very good quality and extremely comfortable especially if like me you have problem feet.”

Helpful Report

Posted 7 years ago

“Cheap, nasty & EXTREMELY UNCOMFORTABLE new generic insoles now used by Hotter which are wrinkly & creased before you even get your new shoes home causing such pain within an hour of putting them on. They also look amateurishly-unfinished & the top layer separates from the rest of the insole & wrinkles & creases as it is only held in place by some isolated of ridged stitching which digs into your feet causing an excruciating burning sensation. Hotter will need to remove the word "comfort" from their blurb as these insoles are absolutely dire & are just another nail in Hotter's coffin as their quality & workmanship have plummeted in the last 2 years with shoddy products that fall apart within months.”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 591 reviews