Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality and extremely comfortable especially if like me you have problem feet.”

Helpful Report

Posted 7 years ago

“Ordering either on line or in the Chester store is quick and efficient. Last week I ordered shoes on line and they arrived promptly. I was not sure if a half size up would gave been better. I rang Chester store and said I was reluctant to order another pair whilst hanging on to the first pair for comparison because I did not want two payments out if my account. The store were great, saying they would order the larger pair, let me know when they were in and then I could visit the store with my online pair and try both for fit. Great Customer Service.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Waited over a month to find out the shoes were not in stock, even though they were showing as in stock on the website. When I called, person I spoke to hung up.”

Helpful Report

Posted 7 years ago

“they have had some good offers lately. Their shoes fit well and are very comfortable, while remaining good looking.”

Helpful Report

Posted 7 years ago

“Hi For over 10 years, I have been wearing slip on Crocks, due to a condition that causes my feet to swell. This meant I could not find a shoe size wide enough to be able to wear comfortably, without it hurting and causing more swelling. Even in the crocks, I had to wear a size 6 although my true size is only a 4. People used to laugh at me, because I never wore anything else. A few weeks ago, someone told me about Hotter and how they cater for all kinds of shoe sizes and widths. I thought I would give it a go and my family took me there. I walked in, looking at all the lovely styles of shoes, that I have never been able to wear. A lady came and greeted me and asked if she could help. Still in anticipation, as to whether I would be able to find a pair to fit, I told her my plight. She then assured me she would be able to find the shoes I wanted in the right size to fit comfortably. When she came back and I tried the shoes on, I was ecstatic, not only did they fit me, they were also a size 4. I then got adventurous and picked four other styles to try. There was a series of widths, so if one did not fit, then there was always another and another and another. Poor shop assistant really earn't her money. They also had a sale on, so that was an added bonus. My family treated me to the four pairs of shoes that I liked. When I got home, I tried them on again. I couldn't believe, I was I able to wear Dolly Shoes, after all these years. I hadn't worn them since I was 12. Then a few days later, the proof of the pudding was in the eating. I was taken out for my Birthday and wore my Dolly shoes. Usually when you go a long time without wearing shoes with backs to them, you get a blister. Well I am pleased to say, I didn't have any problems at all. They are made with such lovely good quality leather outside and materiel inside, So a very big thank you to my dear friend Carol B, for telling me about Hotter and thank You LORD, for answering my prayer. I am now totally delivered from Crocks.”

Helpful Report

Posted 7 years ago

“easy to order swift delivery good back up service”

Helpful Report

Posted 7 years ago

“The order was promptly delivered, good packaging and very easy to return if necessary.”

Helpful Report

Posted 7 years ago

“good quality, prompt delivery and good returns policy”

Helpful Report

Posted 7 years ago

“Staff were helpful and patient. Unfortunately one pair of shoes I wanted were not in stock however I was able to order them in store and they arrived three days later at my home address.”

Helpful Report

Posted 7 years ago

“I have 2 pair of Daytime and love them. Tried ordering the current darker blue but out of my size. Have a plainer pair of winter shoes, also nice and am waiting for 2 other pair ordered last night. ALSO have the Mango sandal. Get many compliments especially on Daytime! Lee”

Helpful Report

Posted 7 years ago

“Cheerfull staff. Very helpfull and understanding.”

Helpful Report

Posted 7 years ago

“I am a loyal customer of Hotters as I value their shoes which are good quality as well as being reasonably priced. I buy both from their shop or online because I like the fact that I can have my order delivered to the shop or to my home if I buy online. I find their website easy to navigate and they frequently have sales. They also have a wide range of styles to suit all ages.”

Helpful Report

Posted 7 years ago

“Product perfect and delivered in good time. What more can you ask.”

Helpful Report

Posted 7 years ago

“Excellent products and service with a wide range of extra wide footwear”

Helpful Report

Posted 7 years ago

“Great range of comfortable but fashionable sandals, very approachable and friendly, knowledgeable staff.”

Helpful Report

Posted 7 years ago

“very good website, excellent quality footwear, option for click and collect, good communication regarding progress of order”

Helpful Report

Posted 7 years ago

“They are a great fit look great excellent service put the order in on a Friday and I got them the Tuesday after. Very efficient service would use this company again.great company”

Helpful Report

Posted 7 years ago

“I have always struggled to find shoes that fit my small shoe size. The smallest size in most catalogs are one to two sizes bigger than what I need. Many times I have had to settle for children's shoes that don't look too childish. I am thrilled that I can now order shoes online that fit and feel wonderful, I own 8 pairs and will order many more. Thank you Hotter!!”

Helpful Report

Posted 8 years ago

“I have a pair of hotter shoes that I have been wearing for 5 years or more. They are the best shoes I have ever had. I have just bought another pair different style this time. After wearing them them for a week, I found them uncomfortable they were changed immediately with no quibble. Customer service was fantastic.”

Helpful Report

Posted 8 years ago

“Ordered a pair after receiving promo with something else I ordered. I absolutely loved every them! So stylish and comfortable. Thank you!”

Hotter Shoes 5 star review on 29th March 2017

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 593 reviews