Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“be careful with the shipping charges [at least $12 .to receive [in small print ] and outrageous charge to return .WE spent over $20 to send back a pair of shoes that did not fit [original charge about $85 ;thus over 20% of the price of the shoes !!! Calling doesnt help They are shooting themselves in the foot by not being responsive to their customers .They should read how many people are complaining about your hassle return !!!!”

Helpful Report

Posted 4 years ago

“DO NOT DEAL WITH HOTTER SHOES! I had sworn them off a few years back, the relented and tried once more. They are nightmarish. It takes weeks to get the shoes. I tried them on, do not fit. I immediately went online to return, and the website does not recognize the order number. I'll get my money back, but I am completely done with this company.”

Helpful Report

Posted 4 years ago

“Had a pair of Tone shoes brown/bronze colour leather, the soles have fallen apart. Perfectly good leather shoe which I can longer wear because of the soles. What a waste. Will have to find another outlet. Very disappointed, some of these shoes are not cheap.”

Helpful Report

Posted 4 years ago

“Hotter are a great example of how to lose customers . Charge you to return shoes AND then charge you for the original postage. Buy a pair of shoes for £29 and you get £22 refunded. Total con. Really really poor customer service , let’s hope they go into liquidation and soon.”

Helpful Report

Posted 4 years ago

“I have always loved the comfort of Hotter shoes. I couldn't wait for the sale to get a pair I particularly wanted. They sent me the wrong size. I immediately sent them back and said that I did not believe that I should have to pay for postage as the fault was theirs. It took over a month to get a refund and then they deducted $19 for postage. Based on other reviews, I suspect calling will not help. It is a shame their service is so poor! I will not buy their shoes again”

Helpful Report

Posted 4 years ago

“If you plan to wear them dont buy any of the Hotter range. If you wear them a lot the soles fall apart, if you wear them intermittently the soles fall apart, if you save them for a special occasion the soles fall apart. The company will tell you it’s your fault as you’ve worn them too much or not at all. The problem is in the synthetic soles, they don’t have the longevity of other manufacturers and Hotter won’t admit it.”

Hotter Shoes 1 star review on 24th February 2021

Helpful Report

Posted 4 years ago

“Well, I should have read these reviews before ordering! If I could give NO stars...I would. I ordered my boots and have been waiting confirmation of shipping or ANYTHING, but nothing. I reached out to customer service via email. The phone number from the US doesn't work. They charged my credit card the full amount...but I have no product. I guess I will have to put a claim in with my credit card. Very unfortunate.”

Helpful Report

Posted 4 years ago

“If only I could put no stars. I bought a pair of trainers for my wife's Xmas pressy. The size Hotter suggested did not fit so I returned them for a full refund. Hotter received them back on the 8th January 2020. After 2 weeks I heard nowt so sent an email to Hotter CS, still nowt, tried phoning CS and again nowt....yet phone their order line and they answer. So I questioned my return to be told 21 days minimum and I would not get a full refund. From £37.95 spend they would refund £32.50. They were going to take off delivery to me and the return cost back to them. Which is against UK distance trading law. Fortunately I paid with Paypal so I opened a case with them. After 9 days, and no word from Hotter to me or Paypal, Paypal have just today, 29th Jan, refunded me the full £37.95. I certainly aint shopping there again and I would advise others not to as well.”

Helpful Report

Posted 4 years ago

“I have been waiting almost 3 weeks for a refund. Despite sending an email to let them know my shoes had been returned to them and signed for by Royal Mail. Was told I would have to wait at least 21 days before they would look into it. Surely this is not customer service? They don't answer the phone either. May have to make a claim through my credit card. Really annoying”

Helpful Report

Posted 4 years ago

“I ordered a pair of shoes and they have not been delivered, nor have I received a shipping notification. This is part the time they stated for delivery. I followed up with two emails to their customer service, which they never responded to, and tried calling their customer service phone but no one answered. They did charge me the day of the order.”

Helpful Report

Posted 4 years ago

“I have always loved Hotter shoes - until I got the Belgravia boots MADE IN INDIA, glued, minimal stitching, bizarre sizing - and yes they charge to return even when they have misrepresented the boots as made in England with high quality leather and stitching”

Helpful Report

Posted 4 years ago

“Hotters sent me 2 pairs of shoes in a very wrong size and asking them for a return label was a long struggle. They received them back on December 21 - USPS # 9202 3901 0078 4700 0007 6452 06. Since then, I called their 1-8660378-7811 numerous times, and also e-mailed. No response of any kind, and they didn't return my $140 - I called Visa yesterday, January 20.”

Helpful Report

Posted 4 years ago

“Cannot get a return label for boots that do not fit. Cannot call because of no response. Cannot go to return website because it states that it does not recognize my order number but I am staring at it and made no mistake filling it in. Hotter shoes is the worst I want my money back. They have lost a good customer because this is it.”

Helpful Report

Posted 4 years ago

“Ordered pair of boots December 29th money went out my bank account next day, no boots ,no email , no replies to my enquiries or answer to many phone calls! Not good service.”

Helpful Report

Posted 4 years ago

“I ordered shoes for mother and received them and she loved them. We ordered two more pairs and only one was received. I sent email to no response and there is no answer when I call the customer service line 866-378-7811 (US). They have great product, I wish customer service was also as pleasant.”

Helpful Report

Posted 4 years ago

“Order boots online and received. Didnt fit, returned them the day I received. Paid £85. Asked for refund, that was 18th December 2020. So far, no refund and no word from Hotter. Have tried to phone many times....no answer. Sent e-mail....no reply. Hotter in trouble and suspect Ive seen the last of my £85🤑”

Helpful Report

Posted 4 years ago

“Waited over half an hour with query regarding a return. Impossible to understand what was being said because speech kept cutting out and transmission poor over Hotter's customer service connection. Person cut call off from me. Tried ringing again held on for over thirty three minutes and a lovely lady clearly explained what I needed to know. Please Hotter Executives, if you read this, please do something about the returns advice and customer service telephone connection improvements.”

Helpful Report

Posted 4 years ago

“This company does not allow you to return an item. I've tried numerous times to obtain a return label by email and phone and was unsuccessful. They never responded and have a 30 day return policy. They are a scam. DO NOT BUY FROM THEM.”

Helpful Report

Posted 4 years ago

“I placed my order 16 days ago, and have not had any communication from Hotter since the confirmation email that immediately followed my order. I have no idea what the status is. I have sent 3 emails requesting information and have not gotten any response. The phone is never answered. I've been trying to call for days.”

Helpful Report

Posted 4 years ago

“Hotter sent me 2 pairs in a wrong size, even though the same size and width was printed on the soles. After a rather long and annoying struggle to get their return label, they did receive the package back on December 21. I still didn't get $140 refund to my Visa, nobody answers their 1-866-378-7811, and even when they do, it takes 20-25 min. of their recorded messages, and ...I still didn't get my REFUND, for over a week now!”

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 593 reviews