Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With my recent order I am experiencing the same problems as others: expensive shipping charges, long waits to receive shoes (two weeks), difficulties getting a return label, constant busy signal on customer service line. This is very disappointing because I already have two pair of Hotter shoes, and they are among the best shoes I have ever owned.”

Helpful Report

Posted 3 years ago

“I always considered Hotter to be a great company. Little by little, the styles they were featuring began not to seem personally suitable... that is, all EXCEPT their Shake Shoes, of which I have purchased (over many years) quite a few--some even for my elderly mother. Recently, I ordered 2 Shake Shoes in 2 different colors. Because of an area on my left foot, I decided to order MY SIZE in Wide instead of Standard. When they both arrived, I noticed that they were much longer than the Shake pair of Shoes (in the same style) that I had been wearing and trying to replace. I decided to wear one of the pairs in order to see if thicker socks or some other change would make them fit, but it didn't work. Then, when I contacted the company, I was informed that I could return just the pair that was never worn. It was at that time that I spent 2 days attempting to gain online access to a Return Label. I entered the information given to me by a Hotter staff member, and saw a message that there was "no record" of my order! Then, I looked again at the Return Form that came with the shoes and copied a website address that turned out not to exist! All this time I thought I was the only one having these problems... Today, I found out that that is not true! The latest comment I read in an e-mail sent to me says that by ordering the Wide (instead of the Standard Width), the LENGTH of the SHOES had to increase! I'm trying to "wrap" my brain around that concept, and I am puzzled! Hopefully, I will receive an online Return Label from them soon so that I can send back the one $75 pair of shoes!”

Helpful Report

Posted 4 years ago

“I have several pairs of Hotter shoes & boots. All suede or leather. All are excellent. Highly recommended.”

Helpful Report

Posted 4 years ago

“be careful with the shipping charges [at least $12 .to receive [in small print ] and outrageous charge to return .WE spent over $20 to send back a pair of shoes that did not fit [original charge about $85 ;thus over 20% of the price of the shoes !!! Calling doesnt help They are shooting themselves in the foot by not being responsive to their customers .They should read how many people are complaining about your hassle return !!!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“DO NOT DEAL WITH HOTTER SHOES! I had sworn them off a few years back, the relented and tried once more. They are nightmarish. It takes weeks to get the shoes. I tried them on, do not fit. I immediately went online to return, and the website does not recognize the order number. I'll get my money back, but I am completely done with this company.”

Helpful Report

Posted 4 years ago

“Had a pair of Tone shoes brown/bronze colour leather, the soles have fallen apart. Perfectly good leather shoe which I can longer wear because of the soles. What a waste. Will have to find another outlet. Very disappointed, some of these shoes are not cheap.”

Helpful Report

Posted 4 years ago

“A friend had cute shoes which I admired. She said they were Hotter. Six years later I’ve owned and worn 7 pairs. I like loafers and sandals and have both. They’re amazingly comfortable, and just never wear out! I still have them all. Once Il returned a pair and had no trouble at all. Turned the original bag inside out after enclosing the receipt with reason for return, affixed the label attached to the receipt and dropped it off at the post office. Refund appeared in a very reasonable time. I live in he USA - maybe it’s different in Britain. And the sales are real bargains for the great quality.”

Helpful Report

Posted 4 years ago

“Hotter are a great example of how to lose customers . Charge you to return shoes AND then charge you for the original postage. Buy a pair of shoes for £29 and you get £22 refunded. Total con. Really really poor customer service , let’s hope they go into liquidation and soon.”

Helpful Report

Posted 4 years ago

“I have always loved the comfort of Hotter shoes. I couldn't wait for the sale to get a pair I particularly wanted. They sent me the wrong size. I immediately sent them back and said that I did not believe that I should have to pay for postage as the fault was theirs. It took over a month to get a refund and then they deducted $19 for postage. Based on other reviews, I suspect calling will not help. It is a shame their service is so poor! I will not buy their shoes again”

Helpful Report

Posted 4 years ago

“If you plan to wear them dont buy any of the Hotter range. If you wear them a lot the soles fall apart, if you wear them intermittently the soles fall apart, if you save them for a special occasion the soles fall apart. The company will tell you it’s your fault as you’ve worn them too much or not at all. The problem is in the synthetic soles, they don’t have the longevity of other manufacturers and Hotter won’t admit it.”

Hotter Shoes 1 star review on 24th February 2021

Helpful Report

Posted 4 years ago

“I have been buying Hotter shoes for years now without any problems, but on one of my last purchases the laces broke, this as happened in the past and I have contacted Hotter and a new pair arrive quickly, however this time they refused, I am a good customer online or via their shops when we could travel, laces and inserts were never a problem before and this why my wife and I always bought their shoes because of the after care but now they are just another shoe shop.”

Helpful Report

Posted 4 years ago

“My first pair reminded me of the best shoes I've ever worn. Fabulous, fit like a glove comfortable. I found that, even though the fit seems tight at first, these shoes fit so well and comfortably, I wear them all day and forget they're even there. Knowing that their shoes are made in England and not in China, knowing that they are able to supervise their quality, makes me appreciate them more. I just bought my fourth pair in a year. What is personally great, I have a wide foot and the regular width is perfect. I must have an English foot!”

Helpful Report

Posted 4 years ago

“Well, I should have read these reviews before ordering! If I could give NO stars...I would. I ordered my boots and have been waiting confirmation of shipping or ANYTHING, but nothing. I reached out to customer service via email. The phone number from the US doesn't work. They charged my credit card the full amount...but I have no product. I guess I will have to put a claim in with my credit card. Very unfortunate.”

Helpful Report

Posted 4 years ago

“If only I could put no stars. I bought a pair of trainers for my wife's Xmas pressy. The size Hotter suggested did not fit so I returned them for a full refund. Hotter received them back on the 8th January 2020. After 2 weeks I heard nowt so sent an email to Hotter CS, still nowt, tried phoning CS and again nowt....yet phone their order line and they answer. So I questioned my return to be told 21 days minimum and I would not get a full refund. From £37.95 spend they would refund £32.50. They were going to take off delivery to me and the return cost back to them. Which is against UK distance trading law. Fortunately I paid with Paypal so I opened a case with them. After 9 days, and no word from Hotter to me or Paypal, Paypal have just today, 29th Jan, refunded me the full £37.95. I certainly aint shopping there again and I would advise others not to as well.”

Helpful Report

Posted 4 years ago

“I have been waiting almost 3 weeks for a refund. Despite sending an email to let them know my shoes had been returned to them and signed for by Royal Mail. Was told I would have to wait at least 21 days before they would look into it. Surely this is not customer service? They don't answer the phone either. May have to make a claim through my credit card. Really annoying”

Helpful Report

Posted 4 years ago

“The shoes are really nice- if you fit into their sizing. However, returns are very annoying. The return will take at least a month and if you try to call for a status update, you'll either be put on hold indefinitely or told "I'll look into it" by the lady on the phone and then- "click". I purchased one pair of boots that I wore for a few years and felt were an awesome value, but every pair I've purchased since did not fit my slender foot and had to be returned.”

Helpful Report

Posted 4 years ago

“Really like the comfort and style of the Hotter shoes I have purchased in the past. However when ordering a pair last week I first checked they were in stock before finally going ahead with order. I have now received an e-mail telling me they are out of stock snd will not be in stock until 1st March. A seven day delivery has become seven weeks. Never again.”

Helpful Report

Posted 4 years ago

“Ordered shoes online.. Excellent sale price Easy to follow site. .Kept informed of delivery, within a week, by Royal Mail. Very happy with shoes and service.”

Helpful Report

Posted 4 years ago

“I ordered a pair of shoes and they have not been delivered, nor have I received a shipping notification. This is part the time they stated for delivery. I followed up with two emails to their customer service, which they never responded to, and tried calling their customer service phone but no one answered. They did charge me the day of the order.”

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 593 reviews