Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Best and most comfortable shoes ever! I need a ladies size 9 and nowhere ele could I find such well made, real leather, breatheable, and stylish shoes. I can't bear the thought that they may close down. PLEASE KEEP GOING!!”

Helpful Report

Posted 3 years ago

“I have bought 4 pairs of Hotter Shoes since lockdown. I like their quality, design and they are very comfortable. They have wide and extra wide fit which really suit me. The shoes were made in the UK and price is very reasonable. I also have to mention that their service is very good. As I don’t speak English well, their staff are very patient, friendly, and advised me on what kind shoes suit me better professionally.”

Helpful Report

Posted 3 years ago

“Cannot get a return label for boots that do not fit. Cannot call because of no response. Cannot go to return website because it states that it does not recognize my order number but I am staring at it and made no mistake filling it in. Hotter shoes is the worst I want my money back. They have lost a good customer because this is it.”

Helpful Report

Posted 3 years ago

“Ordered pair of boots December 29th money went out my bank account next day, no boots ,no email , no replies to my enquiries or answer to many phone calls! Not good service.”

Helpful Report

Posted 3 years ago

“I ordered shoes for mother and received them and she loved them. We ordered two more pairs and only one was received. I sent email to no response and there is no answer when I call the customer service line 866-378-7811 (US). They have great product, I wish customer service was also as pleasant.”

Helpful Report

Posted 3 years ago

“Order boots online and received. Didnt fit, returned them the day I received. Paid £85. Asked for refund, that was 18th December 2020. So far, no refund and no word from Hotter. Have tried to phone many times....no answer. Sent e-mail....no reply. Hotter in trouble and suspect Ive seen the last of my £85🤑”

Helpful Report

Posted 3 years ago

“Waited over half an hour with query regarding a return. Impossible to understand what was being said because speech kept cutting out and transmission poor over Hotter's customer service connection. Person cut call off from me. Tried ringing again held on for over thirty three minutes and a lovely lady clearly explained what I needed to know. Please Hotter Executives, if you read this, please do something about the returns advice and customer service telephone connection improvements.”

Helpful Report

Posted 3 years ago

“CAREFULLY CHECKED PRECISE FOOT MEASUREMENTS BUT WHEN ORDER ARRIVED TOO NARROW. TRYING TO TELEPHONE ANG GET INFORMATION ON QUESTION REGARDING RETURN AND REPLACEMENT THE MOST DIFFICULT EVER EXPERIENCED. PERSON WHO ANSWERED PHONE AFTER 32 MINUTES WAIT IMPOSSIBLE TO HEAR CLEARLY AND CALL KEPT CUTTING OUT, SHE DISCONNECTED CALL. WILL NOT ORDER ONLINE DURING LOCKDOWN WHEN CANNOT RETURN GOODS TO SHOP”

Helpful Report

Posted 3 years ago

“I have purchased (far too many) Hotter shoes and boots over the last few years and have never been disapointed with the footwear or Hotter's sevice. Since lockdown March 2020 I've walked almost every day, often 2-3 miles over rough frequently wet tracks, in Leanne - and they're still going strong. Around October 2020 I bought a pait of Blenheim boots. They're great, very muddied up at the moment, but I can highly recommend them!”

Helpful Report

Posted 3 years ago

“This company does not allow you to return an item. I've tried numerous times to obtain a return label by email and phone and was unsuccessful. They never responded and have a 30 day return policy. They are a scam. DO NOT BUY FROM THEM.”

Helpful Report

Posted 3 years ago

“I placed my order 16 days ago, and have not had any communication from Hotter since the confirmation email that immediately followed my order. I have no idea what the status is. I have sent 3 emails requesting information and have not gotten any response. The phone is never answered. I've been trying to call for days.”

Helpful Report

Posted 4 years ago

“Very comfortable but not non slip”

Helpful Report

Posted 4 years ago

“I personally know that hotter shoes are the best .quality and a proper fit also very comfortable could walk for miles in utter comfort .In my opinion I just can't get better shoes any where else .Also they are worth every penny they are excellent .”

Helpful Report

Posted 4 years ago

“Hotter sent me 2 pairs in a wrong size, even though the same size and width was printed on the soles. After a rather long and annoying struggle to get their return label, they did receive the package back on December 21. I still didn't get $140 refund to my Visa, nobody answers their 1-866-378-7811, and even when they do, it takes 20-25 min. of their recorded messages, and ...I still didn't get my REFUND, for over a week now!”

Helpful Report

Posted 4 years ago

“I was ordering from Hotter for a few years, and their shoes were lovely and also a perfect fit, until last November, 2020. Even though the very same size/width was printed on soles, both pairs were at least 1 full size larger, and I had to return them. That's when their endless HELL started - I couldn't get the return label from them for days, nobody responded to my e-mails, nobody answered 1-866-378-7811 during business hours, and as for today, December 29th, Hotter still didn't refund my $140 to Visa, even though they did receive the package over a whole week ago - I still have to pay it promptly...”

Helpful Report

Posted 4 years ago

“After 30 days and no shoes or response to calls or emails I got refunded by PayPal would never order from them again worst online experience ever!!!”

Helpful Report

Posted 4 years ago

“The delivery time was good of which as a customer you pay for. The returns are charged at £2.50 but that is per pair !! Which is not made clear so to return 2 pairs a charge of £5.00plus delivery charge£3.95 £8.95 to try on a pair of shoes . I will not be using them again”

Helpful Report

Posted 4 years ago

“My wife and I have been buying Hotter shoes for about 5 years now. They have all been top quality. All made in England. They are almost impossible to wear out or damage. Considering the length of time they last they are cheaper in the long run than poorly made imports. The description Comfort Concept is very accurate.”

Helpful Report

Posted 4 years ago

“I have purchased 5 pairs of boots over time, all the uppers are in excellent condition but the soles and heels have disintegrated and have proven to be quite dangerous in some disintegration circumstances. It is a pity really, as the boots are very comfortable, fashionable and still in as new except the crumbled soles/heels. If one was a sceptic, one could think there was a built in obsolescence in order to boost sales.”

Helpful Report

Posted 4 years ago

“I ordered boots and received a confirmation email stating that I would receive an email when they were dispatched. I didn't receive that for 7 days so mailed them, and twice more after that, no reply. Called but was put on hold for ever, after a few days I chose the "sales" option on the phone and then I got through. It appeared that my order wasn't dispatched at all yet ( 2 weeks after the order) Two days later they dispatched them. It took another 2 weeks to arrive.”

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 591 reviews