Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 pairs of shoes and returned only 1. It’s been 5 months and I still don’t have a refund even though return shipping label shows that shoes were delivered back to them in December. Emailed 3 times and no answer. Don’t buy shoes from them because you’ll never see the refund.”

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“They supply the most comfortable shoes anyone would be pleased to wear - and the delivery is always done quickly”

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Posted 6 years ago

“They are very comfortable, pretty and very well made. I had to exchange my first pair for a smaller size. The company could not have been more helpful.”

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Posted 6 years ago

“Great boots Arrived quickly with Hermes who always call back or leave with trusted neighbour”

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Posted 6 years ago

“I live in NY and saw advertisement in Bon Appetit magazine. Very pleased. Bought comfy sandals and two identical pocketbooks in different colors, - one for my 23 yr old daughter's birthday and another for myself. The items arrived to NY in 2 days no problem! My daughter loved the bag! Cool! The sandals were too wide so I sent back and ordered a substitute. Very pleased with the whole process, the ease of communicating with customer service and the ease of free returns. Pleased with the sandals.”

Helpful Report

Posted 6 years ago

“The sponge rubber heels of the Hotter shoes I purchased have totally disintegrated. The upper part of the shoe is in excellent condition. I am so disappointed as i have really liked Hotters. My neighbor has had the same problem with her Hotters. such a shame. Are they being made in some Asian country. I threw them away or I would provide a photo.”

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Posted 6 years ago

“I am a70 year old male. Like many people my age have some medical problems with my legs and feet. I bought my first pair of shoes about 3 years ago. They were so good I have since bought two more pairs. My wife has just bought her first pair. They are great quality and can be worn without breaking in. I find they make walking a pleasure again. The first pair I bought are still like new.”

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Posted 6 years ago

“The quality of the shoes are nothing like they were. I have been buying "Dew" for years and they lasted over 2 years. My latest pair are falling apart after several months. Not good value.”

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Posted 6 years ago

“I bought shoes in their sale. At first I thought them a bit big (wide fitting) but after c 3 days wear I found them great, comfortable and well-fitting. I wouldn't have paid £60 + for Hotter shoes but for sale price of just over £40 incl. postage, I was well pleased. Dark red a nice colour too.”

Helpful Report

Posted 6 years ago

“DO NOT DO BUSINESS WITH THIS COMPANY - THEIR SECURITY IN PROTECTING CUSTOMERS DOES NOT MEASURE UP! This company allowed someone to use a stolen credit card without any verification and then change the shipping address so the thief intercepted the package. When I called the company after realizing my card had been stolen, they said they had cancelled the charge and the shipment; when I called the next day because the charge went through, they said there was no record of it, but my account would be credited. I found out today that the package was shipped and the company refused to provide me with a tracking number or the thief's identity, address, etc.”

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Posted 6 years ago

“quality of the shoes are very good and comfortable”

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Posted 6 years ago

“Really struggle with needing a wide fit, have high instep on at least one foot & misshapen due to arthritis & falls. Am also hard on shoes, despite not being able to walk far. I find Hotter just about the best for what I need & good quality. The downside is they send too many e-mails & conflicting “offers” & sales. I also don’t understand how some shoes & sandals are great, very comfortable, while others rub feet, toes/skin. Surely they know their market of more mature women need comfort all the time? I purchased Maddy Sandals many months ago, in their end season sake & wore them for first time recently & they’ve cut my toe & dream blood. I won’t bother trying to send back, but did send some shoes back, that cut back of my foot to shreds, as I didn’t think these could be fit for purpose. I did get a refund finally for those. So, few things they should improve & as they’ve been in business for many years, shouldn’t they have done this by now?”

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Posted 6 years ago

“Bought two pairs of sandels and they rubbed my feet terribly - huge blisters. For comfort some of the worst shoes I've ever bought. The shoes look nice, but I won't be tempted again!”

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Posted 6 years ago

“brought pair of sandels and half price slippers got 20% off and free delivery you cannot bet that”

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Posted 6 years ago

“I've bought three pair online, two ankle boots and one higher boots. They are incredibly comfortable and beautiful. I know I talked to customer service about one order and I had no difficulties. I looked up reviews because i want to buy a sandal for a trip involving a lot of walking. I am stunned reading about nightmare interactions and disintegrating material. I still don't know how Hotter sandals hold up!”

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Posted 6 years ago

“Always have a good selection of footwear. I buy from them regularly. The quality is superb. And very fashionable too. The main thing for me is the fact that they do half sizes which is very important to get a good comfotable fit.”

Helpful Report

Posted 6 years ago

“After they made a mistake with charging and subsequently demanded another payment I complained and asked for P&P to be dropped as a goodwill gesture to loyal customer for inconveniencing me. They initially refused but when I expressed further disappointment eventually redeemed themselves and apologised profusely.”

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Posted 6 years ago

“Very reliable foot ware and always a good fit.”

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Posted 6 years ago

“I have purchased 4 pairs of shoes from hotter shoes and I need wide sizes and they do have the best selection. But be careful if you need to return! I have only had 1 return and did not receive my refund. I ordered the shoes on November 6, received them November 22, sent 1 pair back November 24, they confirmed they received the shoes back on November 28. I called them in January because I had not received my refund and she admitted it had not been processed, whoops! Took a few days to see the refund in my account for $64.25 and I paid $71.25 for the shoes? Don't know where they came up with that amount. Not sure I will be ordering from Hotter anymore.”

Helpful Report

Posted 6 years ago

Hotter Shoes is rated 2.3 based on 591 reviews