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House Of Fraser Reviews

3.0 Rating 7,489 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,489 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
81
Anonymous
Anonymous  // 01/01/2019
wont use again. plenty of other places offer free shipping and returns. seems a bit harsh when its currently impossible to go to the actual shop. £13 round trip is profiteering for HOF
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Posted 3 years ago
Quick delivery and great price
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Posted 3 years ago
Very poor customer service for online purchases.
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Posted 3 years ago
Lovely clothes and some very good offers delivered quickly
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Posted 3 years ago
Great quality and excellent service.
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Posted 3 years ago
Sent completely wrong size. No quality checking measures? Returned item but no postage refunded. Not really fair as not my error. Also cost £5 for me to return item. Not the best service.
Helpful Report
Posted 3 years ago
Sadly I received an item in November 2020 which was not what I ordered. I was told that if I returned it I would receive a refund for the item and a refund for the cost of posting the item back to them. Sadly my postage has never been refunded. I was promised that a cheque was sent to me week commencing 7th December, it never arrived. I was promised a replacement cheque week commencing 5th January but that did not arrive. Customer services then confirmed a BACS request on 9th February but that money has not been received by me either. Please can someone refund me the cost of postage that I had to pay through no fault of my own. I've private messaged them on Facebook and emailed them a total of 22 times and 3 months later they have admitted that I'm due a refund but seemingly unable to give it.
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Posted 3 years ago
Disappointed as ordered a top which was too short paid £5 for delivery and £5 for return
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Posted 3 years ago
They haven’t performed well! 🤷‍♀️
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Posted 3 years ago
Quick delivery, maybe could improve deal with free delivery over a certain value.
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Posted 3 years ago
I ordered some bras and had to pay to have the delivered. When they arrived they didn’t fit so had to pay to return them. Yes I received a refund but it didn’t cover the postage so I wasted £8 on postage and have nothing to show for it. I’ll be honest it’s put me off ordering from you again
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Posted 3 years ago
I always found your delivery charges too much as most of the other shops normally is free, and then if item is not good , again you make your customers pay for the post ! Certainly it does not encourage people to order from you
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Posted 3 years ago
good service
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Posted 3 years ago
Excellent service quick delivery the purchases I made were for my husband birthday and he loved them thank you
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Posted 3 years ago
Good sale, good price, delivery charge excessive
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Posted 3 years ago
Lovely Vivienne Westwood Shoes, Excellent delivery service, would recommend
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Posted 3 years ago
Terrible service. I received the wrong size item and haven’t found them helpful at all at resolving it.
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Posted 3 years ago
I’ve been emailing you and house of Fraser about a product that I brought but didn’t come wit the beanie and you gave me a option weather to keep half of it which would of been 50% of my refund or to get free return and a refund back on it ever since I replied to that email you have just started to ignore my emails because I’ve replied back 3 times to that one email and still haven’t got a response from anyone controlling the house of Fraser email
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Posted 3 years ago
Very happy good quality
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Posted 3 years ago
Not happy that I had to pay to return the item because of poor quality. The poor quality has nothing to do with me changing my mind yet I'm being asked to pay for registered parcel returns. I have ordered from other stores and returns are free even via Hermes, the company that delivered your item. Not good will make me think again about ordering from H o F.
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Posted 3 years ago
House Of Fraser is rated 3.0 based on 7,489 reviews