The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.04

2.0 Rating 116 Reviews

22 %

of reviewers recommend The House of Bruar

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Metrics

2.0

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly disappointed with. Not only did they fail to contact me to say that the item I paid for was out of stock, when I chased them, I was not even offered an apology and treated brusquely on the phone. No help offered to rectify their mistake. Everyone makes mistakes, but it’s how you handle them and rectify them that matters.”

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Posted 5 years ago

“Thank you for your lovely classic blouses that arrived today. Yet again I am so pleased. Perfect fit and so very comfortable,quality excellent. Thank you all n Happy Christmas n a Positive and Bright New year.”

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Posted 5 years ago

“Terrible customer service. We ordered a meat delivery which was supposed to arrive a week ago but we are still waiting. When you contact them they just say they'll tell customer services but nobody calls back or seems to do anything. It is an appalling way to treat customers.”

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Posted 5 years ago

“Not at all happy. I ordered shoes from The House of Bruar by mail order and did not receive them. Followed up with Bruar Customer Services who were very helpful and polite but I am still left £99 poorer and without the shoes! I think our lovely postman feels accused and I certainly feel short changed.”

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Posted 5 years ago

“Still awaiting my delivery a week later . Very disappointing”

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Posted 5 years ago

“I was all looking through your brochure, never having come across you before, building up a decent size Christmas order to put in with you. Imagine my horror when I came across your coats and capes and read that the gorgeous fur on it was FOX FUR! How could you?! Who uses real animal fur these days? I am mortified and sickened. Needless to say, I won't be ordering. Shame on you!”

Helpful Report

Posted 5 years ago

“Promised return phone calls not made.”

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Posted 5 years ago

“Just had a lovely visit again today and it was very enjoyable. Very busy with the sale on this weekend but plenty of staff around for help and advice. Never fails to impress”

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Posted 5 years ago

“Fast and excellent service, thank you”

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Posted 5 years ago

“Why do I continue to buy from their web site the descriptions are poor this time I have got 3/4 sleeves on a cashmere jumper when all the description said was ribbed cuffs when you complain the girl said I have should have spotted it in one of the pictures. Now I have to spend £5 sending it back grr”

Helpful Report

Posted 5 years ago

“WHAT A CON!!!!! I saw a lovely cashmere coat that was extremely expensive but if it were made in scotland then I believed it to be worth it. Rang to ask about sizing and where it was actually made to be told , most of the clothing is just shipped over from china. what a disappointment.”

Helpful Report

Posted 5 years ago

“I tried to contact the store to find out some product information about an expensive pair of women’s shoes. Sent two messages which were ignored so I tried to live chat. No option to write anything! Called the main number and spoke to a next to useless call taker. He gave me the number of the store so I could speak to someone on the shoe dept with knowledge of the product. Useless waste of time. Female with a strong foreign accent just kept repeating herself and could not answer simple questions like - does this shoe run big/small or true to size. Gave up and ordered another brand from another company.”

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Posted 5 years ago

“First purchase white cashmere roll neck - it is not white. Sludgy oatmeal. Second purchase long sleeved berry cotton top. Very small sizing, slightly odd shape under arms. I could shrug my shoulders and say just not my fit, but we pay postage, and then we pay to return goods. I have paid £9.80 in all to try on tops. Would have been twice that had I not complained and been given a return postage paid voucher. No more purchases, I'm done.”

Helpful Report

Posted 5 years ago

Dear Kate, Thank you for taking the time to send us feedback. We're incredibly sorry to hear you were not happy with the colours of the products you ordered, we spend a great deal of time working to offer the best range and quality in our knitwear but all feedback is really appreciated. In regards to our returns policy, I see you have already been in contact with our Mail Order team, who are best placed to deal with any issues in this area. If you would like to discuss further, the best contact method is via mailorder@houseofbruar.com. Kind regards, Taran - The House of Bruar Team

Posted 5 years ago

“I ordered two expensive jumpers which I have had to return. They looked nothing like the photographs...much too short in length. Also the stitching on the labels showed through. I liked the soft wool fabric hence the one star. I am having to pay both ways for delivery and return..£6 total. I just hope I don't experience the long delay re refunds that other reviewers have experienced. I am not shopping here again.”

Helpful Report

Posted 5 years ago

“I have just purchased the most beautiful Velvet Peacock Paisley Jacket, fits perfectly, quality excellent, and great value, delivery spot on, Many Thanks to House of BRUAR Only one problem I had to phone in my order because your page won’t accept my Surname. Irene”

Helpful Report

Posted 5 years ago

“My wife purchased goods from them online and since then we have have been inundated with catalogues from companies selling all and sundry. This company has obviously sold on our details, without our permission and contrary to data protection, to a Company called Epsilon Abacus who then pass your details onto all catalogue companies. So not only do they take your money for goods they are so greedy and have such little disregard for their customers that they pass you on. Give them a miss unless you want to be plagued by catalogue companies.”

Helpful Report

Posted 6 years ago

“Very disappointed with this company. They constantly send me brochures most of which end in the bin. This is because once in the past I bought something from them online. I wasn't asked at the time whether I wanted to receive their brochure. However, recently I did purchase some items from them online. The purchasing process was easy and they arrived within a week of ordering. Regrettably two items had to be returned because they didn't fit. The refund procedure was terribly slow with no communication and the only way I received my refund was chasing them and miraculously the refund was processed straight away. I also had cause to return an item that was faulty. It took two weeks to receive my refund after having numerous conversations, sending them photos of the faults and eventually receiving a free return label to send the item back. Even them it took a further week for them to deign to give me a refund. Clearly they mistrusted my complaint about the item and had to have a conference between them to decide whether I should receive a refund. It is extremely unlikely that I shall order from them again.”

Helpful Report

Posted 6 years ago

“Minimum of 14 working days to deal with a refund is ridiculous! No more online purchases for me!”

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Posted 6 years ago

“Purchases and refunds VERY slow. Bought two Harris Tweed coats one long length for formal wear and a pea coat for casual. Horrified to see pea coat £100 cheaper a couple of weeks after my first purchase,along with a jumper reduced by £30 !! How about making things a little cheaper to begin with? Worn the pea coat first time today, found material thin and not vet warm as with the other coat.lining is cheap and uncomfortable and internal fastening button has been lost within1/2 an hour so will have to find another and do some sewing..... on a brand new coat !! Love wool garments it’s the best material ever, but these guys are just too overpriced for the quality given. Won’t be back in a hurry ... if at all !!”

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Posted 6 years ago

“Delivery very very slow. Customer service not up to scratch.”

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Posted 6 years ago

The House of Bruar is rated 2.0 based on 116 reviews