The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.08

2.1 Rating 107 Reviews

23 %

of reviewers recommend The House of Bruar

Company Reviews

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Metrics

2.1

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a lovely visit again today and it was very enjoyable. Very busy with the sale on this weekend but plenty of staff around for help and advice. Never fails to impress”

Helpful Report

Posted 5 years ago

“Fast and excellent service, thank you”

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Posted 5 years ago

“Why do I continue to buy from their web site the descriptions are poor this time I have got 3/4 sleeves on a cashmere jumper when all the description said was ribbed cuffs when you complain the girl said I have should have spotted it in one of the pictures. Now I have to spend £5 sending it back grr”

Helpful Report

Posted 5 years ago

“WHAT A CON!!!!! I saw a lovely cashmere coat that was extremely expensive but if it were made in scotland then I believed it to be worth it. Rang to ask about sizing and where it was actually made to be told , most of the clothing is just shipped over from china. what a disappointment.”

Helpful Report

Posted 5 years ago

“I tried to contact the store to find out some product information about an expensive pair of women’s shoes. Sent two messages which were ignored so I tried to live chat. No option to write anything! Called the main number and spoke to a next to useless call taker. He gave me the number of the store so I could speak to someone on the shoe dept with knowledge of the product. Useless waste of time. Female with a strong foreign accent just kept repeating herself and could not answer simple questions like - does this shoe run big/small or true to size. Gave up and ordered another brand from another company.”

Helpful Report

Posted 5 years ago

“First purchase white cashmere roll neck - it is not white. Sludgy oatmeal. Second purchase long sleeved berry cotton top. Very small sizing, slightly odd shape under arms. I could shrug my shoulders and say just not my fit, but we pay postage, and then we pay to return goods. I have paid £9.80 in all to try on tops. Would have been twice that had I not complained and been given a return postage paid voucher. No more purchases, I'm done.”

Helpful Report

Posted 5 years ago

Dear Kate, Thank you for taking the time to send us feedback. We're incredibly sorry to hear you were not happy with the colours of the products you ordered, we spend a great deal of time working to offer the best range and quality in our knitwear but all feedback is really appreciated. In regards to our returns policy, I see you have already been in contact with our Mail Order team, who are best placed to deal with any issues in this area. If you would like to discuss further, the best contact method is via mailorder@houseofbruar.com. Kind regards, Taran - The House of Bruar Team

Posted 5 years ago

“I ordered two expensive jumpers which I have had to return. They looked nothing like the photographs...much too short in length. Also the stitching on the labels showed through. I liked the soft wool fabric hence the one star. I am having to pay both ways for delivery and return..£6 total. I just hope I don't experience the long delay re refunds that other reviewers have experienced. I am not shopping here again.”

Helpful Report

Posted 5 years ago

“I have just purchased the most beautiful Velvet Peacock Paisley Jacket, fits perfectly, quality excellent, and great value, delivery spot on, Many Thanks to House of BRUAR Only one problem I had to phone in my order because your page won’t accept my Surname. Irene”

Helpful Report

Posted 5 years ago

“My wife purchased goods from them online and since then we have have been inundated with catalogues from companies selling all and sundry. This company has obviously sold on our details, without our permission and contrary to data protection, to a Company called Epsilon Abacus who then pass your details onto all catalogue companies. So not only do they take your money for goods they are so greedy and have such little disregard for their customers that they pass you on. Give them a miss unless you want to be plagued by catalogue companies.”

Helpful Report

Posted 5 years ago

“Very disappointed with this company. They constantly send me brochures most of which end in the bin. This is because once in the past I bought something from them online. I wasn't asked at the time whether I wanted to receive their brochure. However, recently I did purchase some items from them online. The purchasing process was easy and they arrived within a week of ordering. Regrettably two items had to be returned because they didn't fit. The refund procedure was terribly slow with no communication and the only way I received my refund was chasing them and miraculously the refund was processed straight away. I also had cause to return an item that was faulty. It took two weeks to receive my refund after having numerous conversations, sending them photos of the faults and eventually receiving a free return label to send the item back. Even them it took a further week for them to deign to give me a refund. Clearly they mistrusted my complaint about the item and had to have a conference between them to decide whether I should receive a refund. It is extremely unlikely that I shall order from them again.”

Helpful Report

Posted 5 years ago

“Minimum of 14 working days to deal with a refund is ridiculous! No more online purchases for me!”

Helpful Report

Posted 5 years ago

“Purchases and refunds VERY slow. Bought two Harris Tweed coats one long length for formal wear and a pea coat for casual. Horrified to see pea coat £100 cheaper a couple of weeks after my first purchase,along with a jumper reduced by £30 !! How about making things a little cheaper to begin with? Worn the pea coat first time today, found material thin and not vet warm as with the other coat.lining is cheap and uncomfortable and internal fastening button has been lost within1/2 an hour so will have to find another and do some sewing..... on a brand new coat !! Love wool garments it’s the best material ever, but these guys are just too overpriced for the quality given. Won’t be back in a hurry ... if at all !!”

Helpful Report

Posted 5 years ago

“Delivery very very slow. Customer service not up to scratch.”

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Posted 5 years ago

“Just ordered 2 lambswool sweaters and am having to send them straight back. The wool is thin and very scratchy and does not look or feel like lambswool to me. Very disappointed.”

Helpful Report

Posted 5 years ago

“Bought hooded down coat as advertised in Telegaph newspaper just before Christmas. Very disappointed with it, each time I wear it the down comes through the lining and settles on my clothes and even the car seat.”

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Posted 5 years ago

“House of Bruar Do not be fooled when the literature states that exchanges are postage free - they are not.”

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Posted 5 years ago

“I am in complete agreement with your reviewer Claire. I too have had numerous sweaters from The House of Bruar and have been very pleased with them. However the latest sweater I received and which had a 'Munrospun' label attached has been a great disappointment. On receipt I was dubious about the quality, but after the first wash it gave the appearance of an old rag. What has happened to the Barrie labels? in my opinion 1 star is still too generous.”

Helpful Report

Posted 5 years ago

“I HAVE PURCHASED A V NECK COTTON BLEND TOP FROM HOUSE OF BRUAR. I AM VERY IMPRESSED WITH THE QUALITY AND FIT. THE DOUBLE FRONT ENSURES IT LOOKS SMOOTH AND SMART. IT IS A HEAVIER WEIGHT TOP FOR THE WINTER.IT ALSO WASHES BEAUTIFULLY AND IF HANDLED WELL DOESN'T NEED IRONING. I AM NOW ORDERING ONE IN A DIFFERENT COLOUR. NOT THE FASTEST DELIVERY BUT A COUPLE OF DAYS IS FINE FOR ME. I WILL CONTINUE TO LOOK AT THEIR STOCK FOR GOOD QUALITY CLOTHING.”

Helpful Report

Posted 6 years ago

“Over the last at least 15 years both my mother and I have always bought our winter sweaters (generally around 3-4 usually polo neck sweaters each) from House of Bruar. My mother always buys cashmere but I am not able to wear them so I have had either lambs wool or more often Merino wool which until recently have been exceptional quality. This year I have bought 3 merino wool sweaters and the quality is appalling - they are thin, the necks do not sit properly and they are losing there shape already and I have only worn then at the most 3 times. I have noticed there where on all of my previous sweaters there has been a made in Scotland label in them this year there is not. I can only assume that they are now made somewhere like China. Also previously the sweaters have arrived in boxes wrapped in tissue paper this time they were just stuffed in to plastic bags. I'm afraid to say that it is very unlikely that I will be buying any more sweaters from House of Bruar or recommending them to anyone I know, which is a great pity as I have always felt that House of Bruar was one of the few places where you could guarantee good quality and not the cheap rubbish off the high street.”

Helpful Report

Posted 6 years ago

“Thank you. I am delighted with my duffle cape and with the excellent service.”

Helpful Report

Posted 6 years ago

The House of Bruar is rated 2.1 based on 107 reviews