HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

Questions

Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@hp.com

Write Your review

Tell us how HP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service ever: Laptop failed after 2 months, 3 weeks to collect, 2 weeks to return, not repaired and still does not switch on. Waiting again!! AVOID HEWLETT PACKARD”

Helpful Report

Posted 7 months ago

“Funny that you have to at least give them a 1 star on a review. Believe me, they don't even deserve that! NEVER, EVER buy an HP product! Bought an HP All-In-One PC for my grandson to use for homeschooling. I shut it down one evening and it just wouldn't turn on the next morning after only two and a half months. Customer service is pathetic. They aren't interested in helping you or in honoring their warranty. The only thing they want is to get out of it. I spent over two hours combined on the phone with "Support" while they walked me through trying to fix it. Was told I had to have another computer to fix it in order to download BIOS. When I told them I didn't have another computer, they told me they couldn't do anything else for me. Not even replace their faulty product! I'm a single grandparent, raising grandkids. What this company does to people is reprehensible. I say CLASS ACTION THEM OUT OF BUSINESS!!!!”

Helpful Report

Posted 7 months ago

“Very bad customer service, I recently purchased the HP 14s and 3 days later I phoned them up to find out that they had none in stock even though they still had my money which is unacceptable, I hope in the future their customer service improves.”

Helpful Report

Posted 8 months ago

“My only computer I have is my new HP. I am in nursing school and I woke up one day and the computer wasnt working. After performing over an hr of tests with a rep I was told I would receive an email with the service order to send it back for repair. After 2 days, I had received no email. Contacted them again and they said it would take another 48 hours due to "technical difficulties" and if I wanted to take it in somewhere I could be charged for repair. So, its going to be over a week with no laptop (which I HAVE to have for school). The computer was already faulty when I bought it brand new. Never again will I buy an HP.”

Helpful Report

Posted 8 months ago

“Even with an HP cartridge it never will print. I'll never buy another HP.”

Helpful Report

Posted 8 months ago

“SHAMEFUL!!! DO NOT BUY THEIR PRODUCTS. NO TECH SUPPORT AVAILABLE. YOU WILL BE ONLINE WAITING AT THE CHAT/WAPP/MESSENGER FOR INDEFINITE TIME AND NO ONE WILL HELP.”

Helpful Report

Posted 9 months ago

“I would not even give a one star. I signed up for the ink program and regret it ever since. I don't use that much ink, so I stopped the ink program. Even though I own the printer and the software it will not let me scan, print or fax without being signed into Hewlett Packard online. Which seems to change my settings of the printer to what they want like Wi-Fi. I don't want to use wi-fi to print, security reasons. I will never buy another Hewlett Packard printer or anything ever again.”

Helpful Report

Posted 9 months ago

“The worst online shopping experience. They try hard to make your return difficult and impossible. I bought a laptop and somehow wanted to return it without even opening the box because I needed money back for some other emergency. They put a restocking fee and still no refund after 10 days. Outrageous”

Helpful Report

Posted 9 months ago

“Best customer service. Great products and Fast responses. The performance of my HP Victus is outstanding.”

Helpful Report

Posted 10 months ago

“I purchased an HP printer and called HP tech support to get the printer up and running. I was told that there was something(s) on my computer that was preventing the printer driver from working properly. I was told I was being turned over to “a tech expert “ which I assumed would also be an HP. Without my knowledge I was turned over to someone at Texas a company located in Edmonton Alberta, who proceeded to get my printer working. The cost was $600. and any guarantee given to me was from Texas not HP. In short I was scammed !! Be very careful in dealing with HP support.”

Helpful Report

Posted 10 months ago

“Useless. Absolutely useless”

Helpful Report

Posted 10 months ago

“HP instant ink program is a big rip-off. Stay away! They changed the program on me, then they raised the price of my ink. When I finally had enough I cancelled the program and they immediately shut off use of the ink I had already purchased. I now have 2 tanks of ink that I cannot use. AND they want me to send the ink back to them! I guess they want to use it for some other poor sucker. I will get rid of my HP printer and go with a company that is reliable and honest.”

Helpful Report

Posted 11 months ago

“DO NOT BUY THEIR PRODUCTS!!! If you connect a printer to the internet, you will be extorted to continue using the product ("Instant Ink"). Any attempt to reconcile the problems will be shot down by hilariously misnamed customer service. I can not recommend more strongly to never buy HP Products. If Zero Stars was an option, I would choose it.”

Helpful Report

Posted 11 months ago

“I'm afraid HP has lost a valued and long-time customer. I have bought Hewlett-Packard products for MANY years. My first scientific calculator cost me $150 (marked down from $300) back in 1974. I have been a loyal customer for all these years, but now, their management decisions and poor customer support have forced me to find another company to provide my electronic needs. I will now reevaluate continuing my relationship. Customer service has become something that could be expected of a SPAM organization. They take new printers hostage, by offering a software update which it turns out will not allow consumers a choice of HP or after-market ink. When support is needed, even if HP ink is used, they allow their consumers to suffer dropped callbacks and unprofessional service support. I encourage everyone to take a look at other electronic purchase options. It appears HP has taken a position to return stockholders a dividend at the expense of us, the basic customer.”

Helpful Report

Posted 11 months ago

“Worse customer support. HP won’t stand behind their warranty for their laptop that stopped powering on. Even worse their Repair Depot blamed me for a liquid spill. NO SUCH THING! THAT’S AN ABSOLUTE LIE! Then they say HP will do the repair for a price that is the full value of the laptop. I’ll be buying a Dell.”

Helpful Report

Posted 11 months ago

“HP are notorious for never keeping up to their promised times and delivery schedules, their logistics are below average and their delivery company, I received a message saying its due to be delivered today and on contacting the sales rep, I found the parcel was never even left the depot. absolutely poor delivery and customer service and promised times, which they dont seem to care about...best buy another product, I cancelled an order immediately, what a absolute waste of time”

Helpful Report

Posted 1 year ago

“I am seriously astounded by the terrible service at HP. I reported a problem 6 months after I purchased my laptop. My daughter got the same laptop at the same time and it eventually developed the same problem with the trackpad and memory. They model is poorly assembled garbage. From March to August, I sent them my laptop 3 times and the first 2 times it came back worse. I told them that I was concerned they were just going to run out the clock until the warranty expired and then try to charge me for these problems. They said that since i reported it during the warranty period, it would be fixed under warranty. They lied. The third time I sent it in, they tried to charge me before they would accept the service request, even though the laptop was still under warranty at this point. They promised it would be fixed when I got it back. Instead of fixing it, they just kept it. I'm not joking, when they couldn't fix it they just kept it. During this time, my warranty did run out and they locked me out of my service account because I no longer had any products under warranty, so I couldn't even update the service ticket. After repeated and increasingly angry emails and phone messages from me, I finally got an actual human on the phone. Since they couldn't fix it and refused to return it, I demanded a refund. That was 6 weeks ago and I finally got a reply. They want me to ship the laptop back to them so they can find the problem. The same laptop as they have been holding hostage for 3 months now. At this point, I think they have lost it in their service center and don't want to admit it.”

Helpful Report

Posted 1 year ago

“Had to speak to someone for 16 minutes just to order black ink. She was outside the whole time as I could hear the wind whipping. I couldn't even hear half of what she said. Horrible.”

Helpful Report

Posted 1 year ago

“You purposely make your ink poor quality and do not have one customer service rep l avalible to aide without a week long email and phone call process to set up a 100$ printer? Haha. What if this was the case in my very needed healthcare position? Huh. I’m also fairly high up in rare disease specialty. Tables turn. Everyone has a body too… weird. Let’s indulge. Should I still be doing a service out of the “goodness of my heart” for a company WITHHOLDING (it is WITHHOLDING when it doesn’t WORK.) needed products from A HUGE POPULATION for their own pockets sake? I will compare these. I will shame your company. We all have our markets crash HARD, it’s never an excuse to be greedy. See you in the pit, snakes.”

Helpful Report

Posted 1 year ago

“HP makes it impossible for you to use your printer. It's a racket they want you to sign up for their ink products or you can use a machine that you buy with your own money It is a shakedown completely terrible company. Just let me use a printer keep it simple you people are a terrible at the highest level you don't know how to do business I'm surprised you're still in business you guys are terrible have some decency and integrity. Shame on you”

Helpful Report

Posted 1 year ago

HP is rated 1.3 based on 293 reviews