HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“If someone want to order laptop from HP better to read it before ordering. I ordered, laptop from HP, 08:08:PM EST, May 14, 2021 See screenshot below. Shipping canceled 3 times and revised ship date. I chat and called to company 100 times, during this time, wanted to change my order they said no. you can find information about changing and cancelling of order on the web site see (screen shot ). But when you want to do it , the answer is NO. There is no one to tell you true information. Persons who is chatting with you have no information or they don’t want to give you true information. They update information on the web site 3-4 days after ship date. It is unbelievable that the biggest technology company of USA treat their customers like that. I have no experience with other companies, but I would not recommend you to order computer from HP.”

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Posted 3 years ago

“I have had many HP printers and installation was always simple. Recently I bought an Envy photo printer. When I started to set it up, I was surprised to see it didn’t have cartridges so I went back to the store and bought some. Then I started getting an error message that I needed to use start up cartridges. Apparently, the printer is useless. Utterly ridiculous! I’m trashing and buying an Epson per my tech friend’s recommendation.”

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Posted 3 years ago

“Excellent support Since the last Windows update my HP laptop developed a fatal error - I was unable to re-install windows as all the required files had been wiped. After a weekend trying (I am an ex IT professional) I phoned HP support, got through to a live expert immediately, He talked my through some extensive system tests and phoned me back 2 hours later to check the outcome, as they showed no obvious problem, he talked me through re-installing from the cloud. He phoned again next morning to see how the install went and if it sorted the problem, which it appeared to do. He is going to phone again in a few days to see if all is still well. he also said that should we not be able to fix things, he would arrange for it to be collected and sorted for me. Some of the best support I have ever experienced. Thanks HP.”

Helpful Report

Posted 3 years ago

“HP Tech support is definitely not Apple. Both times I have called since purchasing my HP Laptop have been horrible. Ended up purchasing virus protection that I really did not need with Windows 10 and HP wanted me to pay for assistance to get my printer working (HP) working again. All my HP Printers worked great on my IMAC. I was able to uninstall and reinstall the printer and all works now. HP wanted to take control and restore the laptop to a certain date which I do not believe was necessary. The actual laptop is not bad but the support is not very good and something to think about when purchasing. Apple support was great for the entire 8 years I had my IMAC. Apple never charged me for help. If I had Known how awful the HP support was I would not be typing this review now. Looks like I should have read the reviews first.”

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Posted 3 years ago

“I purchased a Pavilion Laptop computer. When it arrived, the keyboard did NOT light up. I called customer service and they alerted me that the computer model I bought did not have a "back lit" lighted keyboard. They kept trying to tell me I made a mistake but was on the site with them and kept pointing out that the specifications on my invoice clearly stated that the keyboard was lighted. Finally, they agreed to send me the correct computer. I should have just cancelled the order but had already paid. The computer took 1.5 months to arrive. When I got my credit card statement I saw an extra charge of $154 in addition to the price of the new computer. I called, and as you see on here - the customer service (if you can get someone) is one of the worst in any industry...especially for something as simple as an inquiry of this extra charge. On principle, I stuck with the call and kept trying over and over again to reach someone. Finally I reached someone and they told me "oh, the extra $154 charge was a 'restocking fee' since you 'returned' the first computer sent to me." Really? I explained to them, over and over, that the mistake was HP's mistake and that they sent the "wrong" model to me. They kept putting me on hold, for long periods at a time. Finally, they told me they would credit the $154 "restocking fee." Guess what? Yes, you are correct - they never, ever credited my account. I had to call at least 7 times and they kept up the same stance "we will credit the account." I even recorded the conversations and kept telling them I keep getting told the same thing but still has NOT been credited. I even tried my credit card company and they were unhelpful, too. They kept sending me the invoice telling me I DID in fact purchase a computer. I agreed that I did purchase a computer but that HP erred and sent me the wrong model. Still, I could not get any relief. I finally gave up and paid the $154 fee. I implore anyone reading this that the frustration and anger I felt is still evident today. I should have just gone to another company as computers are really commodities anyways - you are buying customer service and technical service/support when you purchase a computer. I had bought the computer in the fall and by the time I got the laptop it was around the holidays and New Years. I was so frustrated that my holiday was not as happy as it could have been, exacerbated by the covid pandemic to boot. Stay clear away from this company, HP. Also, I cancelled my credit card account and moved to another bank. ”

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Posted 3 years ago

“If I could give zero or even negative I would. Shocking shocking shocking! Is all I can say. Product under warranty. 2 weeks later and still cannot even get to speak to anyone at HP. Will never consider this brand again.”

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Posted 3 years ago

“If I could give ZERO stars I would Took 6 hours 11 people 3 disconnections to solve my issues on a brand new printer! And never once a call back. Even still waiting for a supervisor to call back There’s no instructions for set up either! (hahaha). Don’t by HP products.”

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Posted 3 years ago

“Don’t buy a HP not good warranty want help tried to using it but get a running around I’ll never buy anything that’s HP again not worth the money I spent”

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Posted 3 years ago

“Avoid hp in all possible ways! This is the worst company I have ever dealt with and can not even call it dealing as my laptop is still under repairs for more than a 8 weeks without updates for 4 weeks that case has been escalated everytime i made a contact and no responce or what so ever after chat all they do is just promise get back to you. Trying to explain that I need it fixed or replaced as it is my main source of income no one does really care in there. I would not recommend this company to anyone ever again as its nothing else just a worst nightmare In this case. Not surprised why hp have such poor star rating. Company's like these should be banned from a market!”

Helpful Report

Posted 3 years ago

“HP laptop extremely unreasonable poor repair time update as of 30-4-2021: still no change. Tried to complain formally - customer relations department contacted me and disappeared. And - so far on trust pilot - 2,676 reviews - with average ratings of 1.5* - and 88% are "BAD" !!! update as of 26-4-2021: no date for the fixing and returning my laptop - now nearly 6 weeks. unbelievable. however - just looked at the stats on Trust Pilot - and personally I never seen that many bad reviews of any company. I cannot believe they are actually allowed to trade at all !!! if they go out of business - I do not think anyone would shed a tear. What a tragic state of affairs for a company which used to be incredible on all fronts. INITIAL REVIEW: My HP - top of the range laptop (and one of the most expensive 2 in 1 laptops HP sells) developed a problem within the 2 years warranty. The laptop was picked up by a courier, and now it estimated to take at least 6 (!!!) weeks before it is fixed. Apparently they are missing a part. This laptop is my main tool of work (computer science) - and I am left without it for such a long period. I was planning to upgrade to another HP laptop of higher spec soon - but since the service is so poor - I will not buy another computer from HP. Such a shame - since I am very happy with quality and performance of the computer - and the response of the staff. I was even offered some compensation gadget. I was always recommending HP laptops to my clients. not any more...”

Helpful Report

Posted 3 years ago

“I bought a laptop from HP in December. A month later it arrived and since the first week I was having problems with. It would get really hot and reboot itself all the sudden, or it would get froEn suddenly and I had to reboot it myself. This would happen about 2 times per hour on average. I called HP and seek for technical assistance. Each time they would take me on 2 hours long phone calls and then nothing would get fixed. Then I started talking to them and explaining that each time they repeat the ver same procedure on the phone, take my time for 2 hours and nothing is fixed. After a lot of phone calls and arguments they agreed to send a replacement 3 months later and asked me to return the problematic laptop in order to place the order of replacement. They wouldn’t even give me any compensation so I could rent a laptop in those three months or give me a loaner laptop to work with in those three months. Again after several phonecalls and headaches and arguments they agreed to let me at least keep the problematic laptop so I could hang in there with something. They placed two orders on my credit cards for two laptops. I’ve been paying interests for two expensive laptops on my credits cards since December. They sent the replacement in April, after more than 4 months! My whole job is dependent on a laptop. I would lose my job otherwise. Everyday I would get cut on my important meeting and classes and in the middle of working. Lots of frustration and stress and embarrassment that I have tolerated during the past few months.And then I returned the original problematic laptop hoping to get a refund for that one. It has been two weeks and nothing! I called them to check and a rude supervisor picked up the phone and she was questioning me that if you claim the laptop is problematic then why would you keep it and now that you kept it you should at least wait for 20 more days for us to inspect the laptop and process a refund. And she was saying all that you went through is just our procedure, she was basically blaming me for all the pain they have caused for me and raising her voice on me. They are not giving my money back and are holding it and every time I call they bring an excuse and ask me to wait. HP is the most terrible company I have EVER purchased a product from, they are extremely rude, shameless, irresponsible and abusive of their customers. Consider the pain I went through, all the headaches, the time they took from me , the money they stole from me, all my frustrations and embarrassments, if you want to buy a product from them. The same can happen to you. Shame on you HP.”

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Posted 3 years ago

“Do NOT buy HP products HP, apart from cutting corners in strange ways with their hardware (like power supplies that fall out..seriously must have saved about 2p on each one) their business practices are disgusting and most likely illegal. If you buy third party toner, they will update your printer and effectively break it. They don't even have the decency to tell you that they are forcing you to buy their own. I thought my printer was broken, wasted hours on it and was very close to throwing it away. HP are: - not following fair competition and acting as a cartel -causing stress and wasting the time and money of business owners - damaging the environment by making people throw away perfectly good printers and ink I'll be voting with my feet and NEVER buying another HP product again. There goes thousands of pounds for them. The upside is, companies offering compatible toner have now found ways round this so I won't even be buying their toner!”

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Posted 3 years ago

“Customer service said my order will shipped on the same day I contacted them about my order that's already been rescheduled. I was lied to. A couple hours later I received an email stating my orders been postponed again and that I have the option to either buy a system mass produced that's more expensive and ready to ship it or cancel my order. I canceled my order that I waited 1 1/2 months! I have screen shots of our messages too. I'll revise my post it after I get my refund.”

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Posted 3 years ago

“Don't trust HP warranties! I bought an ENVY PRO 6455 through Amazon and shortly after it was too late to return it to them, it went haywire. It is under warranty for 8 more months, and I have contacted HP several times, but they won't even talk to me about replacing it or giving me a decent deal on a replacement. So much for HP Support! It stinks!”

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Posted 3 years ago

“Terrible and disastrous experience with HP's recent after sales services, on top of it HP is not all bothered to look into quality of services provided by their service partners (especially in UAE). Called/emailed numerous times to HP EMEA and HP Inc. (including official letter's to new CEO) but to no avail, there has been very cold response from the regional local office and 'NO' response from their global HQ/CEO. In my experience, HP is least bothered about any customer's concerns or grievance after sales are done. Which regrettably clearly demonstrates the lack of HP's Corporate governance and control for Customer satisfaction and after sales services. Unfortunately, I'm forced to believe that HP's current governance are guided by other motives. In any case due to my last very bad experience with HP, I've decided to switch from HP brand to any other brand. My sincere advice to all HP patron's is that to be very careful enquire properly about the after sales service partners they have engaged in the region (and their credibility and reviews) while making any deal with HP and its services.”

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Posted 3 years ago

“I recently decided to upgrade my laptop. I looked into Amazon, and Walmart for a new laptop. I read the reviews of the vendors that were selling the laptop I was interested in and found that they were rather shady using used components, etc. I looked at the HP store website and found a deal on a custom built laptop. I chose my components and placed my order on March 27, 2021. I was interested in keeping track of the progress of the build of the laptop and checked continually on the progress. There was no progress and the laptop order remained in the initial order stage. I went looking at other vendors and found the exact laptop that I thought was a custom build being offered by Office Depot for the same price as the supposedly 'deal' from HP. I wrote an email to the HP customer service asking about the status of my custom built laptop and why it had not moved out of the order stage into build. I was told that it was a custom order and that they had to wait on components. and that was why it had not moved along. I considered this to be a real crock as a company as large as HP is not having to wait on components and if that was the case it should be communicated in the order process, not take the money and make the customer wait for an extended period of undetermined time. I revisited the order on the website to ascertain if my custom laptop had made any progress and again it was in the same status. I went to the chat link and chatted with Leader V about the laptop and asked about canceling the order so that I could go to Office Depot and get the laptop in 3 days. Leander V told me the same scripted response that it was a custom order and that they were waiting on components and when iI pressed about the return he suddenly stated that the laptop was in the build stage of the process. I thanked him for being the only person who was candid with me, although it was maybe not so. I waited and returned to the order link on the website to find that my laptop had not moved one inch. I wrote to the customer service again via email and included the script from the chat with Leander V were in in stated that the laptop had moved along in its build, whereas it had not. I was again feed the same scripted response and no mention was made of the falsehood that was presented to them in the chat script of my email. So, here I sit waiting for a custom laptop build that is already out in retailers. You cannot cancel a HP order after one hour of the initial order, so beware of HP and those who work for them as they speak with a forked tongue and their business practices are questionable.”

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Posted 3 years ago

“my computer was returned within warranty time a few months after purchase because it was splitting it came back unrepaired after ten days after many calls still not able to resolve before this purchase always had a Dell for 15 years perfect customer service”

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Posted 3 years ago

“so, we bought a printer from HP for approx £750. after a couple of years, a part has broken in it and it will no longer print. to replace this part, with an HP engineer, it will cost £726.......... what is the bloody point?!”

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Posted 3 years ago

“If you buy a laptop from them just remember you do not own it or the hardware/software and can never take full control of either. They have put hidden software on mine that means it won't run at all without their permission. As someone who has built a few PC's this is pretty disgusting. Shame I couldn't give zero stars”

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Posted 3 years ago

“Dont buy an HP Pavilion… My advice to anyone thinking of investing in an HP Pavilion is - Dont! I thought I was buying a good reliable machine but how wrong I was. it is almost impossible to undertake any task without the screen enlarging or shrinking without any input from me. The touchpad is so sensitive the dog sneezing operates it and I have to reset it. I am absolutely sick of it. I have updated the drivers numerous times but it has no effect. HP obviously didnt rate reliability when they decided to equip their machines with Elan touchpads. Because of finance I am stuck with it but as soon as I can afford it this one will be consigned to the bin. I wont evemn sell it on - I wouldnt with it on anyone. Well I have put up with this heap of junk for long enough and it's now time to consign it to the trash where it belongs. Never again will I waste my money on a product from a company who produce such unreliable products and have so little regard for their long suffering customers. Now to find a RELIABLE laptop”

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Posted 3 years ago

HP is rated 1.3 based on 293 reviews