HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“If you would like to receive bad service, plenty of problems & ruin your business advertising join HSBC they will happy to full fill the above. Please avoid this tin pot outfit they will cause you nothing but unnecessary stress. AVOID AVOID AVOID. I have now switched banks today I am so pleased i finally left them.”

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Posted 1 year ago

“The worst bank I have known in my life! Two months ago my wife, a HSBC Mexico account holder, transferred over a thousand UK pounds to my UK bank account, but I still have not received the money. There was an error because 7 digits were added for my bank account but UK bank accounts have 8 digits. My UK bank say the automatic international transfer system would never have allowed the money to leave Mexico, that it would be easy to identify the funds still with HSBC but HSBC claim that they cannot find the money. My UK bank believe suspect either incompetence or even theft. As a result, my wife and I are now having to take legal action against HSBC to try to recover the funds. Complete and utter nightmare, despite it being an easy problem to resolve. HSBC is totally incompetent and its staff are suspected of being thieves!”

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Posted 1 year ago

“I opened an account with them which took them 21 days to do!!. GEESSS!. I was leaving TSB who are also a joke!. I tried to open a second account with HSBC, only to be told three weeks later, that my application is missing in their system! I now get texts to ring in as they now have my account, and when I ring in, your on hold for eternity!. My advice is, don't join this crappy service of a bank, and sign up to Starling Bank, who by the way, opened up an account with in 1 hour!!. Now that's service for you. Bye bye HSBC! It's been a awful pleasure.”

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Posted 1 year ago

“I spent 3 hours and had to top up my air minutes 3 times because I kept being transferred to different people. I spoke with Drat least 6 customer service representatives and nothing was resolved. I regret my decision of banking with HSBC”

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Posted 1 year ago

“Shocking, banked with them for almost 30 years and it’s going downhill rapidly. Sick of the lies, dishonesty, lack of respect and empathy, lack of accountability and constant contradictions. Avoid at all costs”

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Posted 1 year ago

“I really wish i could give 0 stars i really do. i have written up some negative feedback in my time, but this one is going to be one of the worst. HSBC Singapore really REALLY need to get their act together. their "premier" service sucks. i cant even get past phone verification despite being told twice its my phone number which does not work. now i have to setup an egiro manually, then run a transaction verification, only for a screen to appear after telling me this service is unavailable, please try later. i tried 2 hours later and still the same error. But its ok, because customer service told me there is no problem with the portal. then coming back to me 30 minutes later telling me there is a problem with the portal. I am going to be changing banks today over to UBS. HSBC are shockingly inept!”

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Posted 1 year ago

“It used to be OK, but over the last couple of years the customer service at HSBC has been abysmel. First, it takes ages to get through to a human, second when you do they often cut you off or put you on hold for ages so you hang up becasue they can't be bothered to deal with you. They stopped my card and I had to call them from the US to sort it out . One person lied to me , another put me on hold for ages. Cost me a fortune. Staff are often patronising and rude and don't know anything. t hey are rude in branches as well. I have opened another account and am winding down my HSBC account. Can't wait to leave them forever.”

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Posted 1 year ago

“If you don't know how to ruin your day, your business use HSBC Kinetic app that freezes and gives error after error until the end when the message Failed to connect to the server appears. Trying to contact customer service is another challenge. For 40 minutes I was transferred to 4 operators. I simply asked to switch businesses bank account. At the end, the last operator told me that it is in progress without me having provided any information regarding bank details. The office is based in India. That's where telepathy works. It should be HSBC telepathic not kinetic. The worst experience I ever had with a bank. I've been stuck all day trying to close the account and still haven't succeeded because there is no customer support.”

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Posted 1 year ago

“Online Banking Suspended via my PC . Digital Banking Suspended through my Mobile Try to log on and it tells one to rest your details but cant and message says telephone 03457404404 which asks for you your security number which it wont accept and refers one back to the website,. Have current account and a Regular saver Account which I can neither add to nor indeed withdraw so will be transferring my business to another provider. They are closing branches forcing customers to go digital but you find it impossible to speak to a human being. Absolutely appalling . Would give no stars if I could.”

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Posted 1 year ago

“Everything went wrong. Gave me the wrong credit agreement, locked me out of all my accounts for no reason and then decided to start charging me interest saying it was the agreement I signed up for. Obviously reviews don’t get picked up but I can only pray they stop scamming people”

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Posted 1 year ago

“I wanted to change my HSBC Credit card to an HSBC Mastercard credit card. I was told that is no problem and just apply on line for it. I have been with bank since it was part of Midland bank for personal and business accounts. My application was refused. I applied for a card from Virgin bank and was accepted without a problem. I shut down my HSBC credit card completely. I do the minimum with them, they are garbage.”

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Posted 1 year ago

“@hsbc_uk is a worst bank, suspended our business account since last 2 months for their own stupidity. we dont have access to funds, hence our business is suffering; may go burst, as struggling to make & receive payments and end up having bad credit ratings, what a sh*t service.”

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Posted 1 year ago

“Many Liars in HSBC UK. Worst Bank of all HSBC BANKS Globally!!! THEY LIED 90%. They cut off your phone...People who cut your phone off! Angelina, Maya, Hannah. These are the few who lied constantly! They will cut your phone off. FCUKED UP SERVICE”

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Posted 1 year ago

“I was told false information regarding bank accounts. At some point I was basically left with no money as I needed to go to Europe and my currency account did not work for some stupid reason. When I tried to explain the situation, the only answer was “we bring our apologies, but there is nothing we can do”. They also told me there was an option of calling and asking for help, which was absolutely useless, as it’s their responsibility to do something from their side to support customers. That was not the first time I got false information from the staff that doesn’t take any responsibility for their words.”

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Posted 1 year ago

“I would give them zero stars if I could. Despite me asking repeatedly for no statements, they continued to send them, and apparently one was returned. Theu froze my account while the joint account holder was away, and told me that there was absolutely no way to access my money. Subsequently when he went into a branch to give them documentation they already had, they refused to see him whatsoever without me there. When he went to another teller, they said there was no problem and refused to take identification. The account has now been frozen for two weeks with no resolution in sight.”

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Posted 1 year ago

“Shame minus starts can't be given..... Apparently my date of birth is not valid because it entails a digit larger than 9!! Trash Customer Service, Robot wastes your time taking you round and round in circles, bombards you with the most annoyingly irrelevant info, and then ends the conversation without further ado. Makes me ask, are they looking to bankrupt themselves?? What an excellent way to aim at achieving this.... It will definitely lose them customers. WARNING!! DON'T BANK WITH THIS BUNCH OF SCANDALOUS MARKETEERS MASQUERADING AS A PROFESSIONAL BANK! YOU'VE BEEN WARNED!!!”

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Posted 1 year ago

“Unless you plan on using your card strictly for grocery runs and gas, RUN in the other direction. I spoke with 3 representatives over the course of 2.5 hours only to be told there was no way they could help. Mind you, all I needed to do was make a large purchase. What makes it better is that I spoke to someone hours before and they were scheduled to call me back and just never did. Absolute JOKE. I’d rather keep my money in a mattress.”

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Posted 1 year ago

“Tried to and am still trying after 3 weeks to open an account with HSBC at their request to start I provided them with bank statements, have made 3 follow up calls which take 40 plus minutes to get to speak to anyone. Still no response we are still working on it, yet my wife's is effectively open, although still to receive online banking code. Not recommended.”

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Posted 1 year ago

“I've been an HSBC customer for absolutely years but their customer service recently is appalling even as a premier customer it takes you an hour to get through to speak to somebody who then reads a script and literally can't help. hopefully this review will elicit some sort of response that I can actually speak to somebody who knows what they're doing. GRRRRR!”

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Posted 2 years ago

“Its worrest Support in my life i have ever seen, They only said to call back and put me in waiting for 1 and half hour but no response then i after disconnected. I dont know how is that possible keeping customer for 2 hrs waiting .If you guys really busy why cant you guys call back instead of sending message "please call to telephone bank for some information ".. That is rediculous.... Getting these many Bad reviews also You people are not changing .I shame of my self being in this bank for 5 years.. All is good before Covid phone Got Covid.. or the people..”

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Posted 2 years ago

HSBC Employee is rated 1.6 based on 665 reviews