HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“Even time try to active my online bank keep saying wong info for 5 time and then lock u out u online banking which then mean I have to go out my way to hsbc bank just to let them access my info so back words it's 2017 long”

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Posted 7 years ago

“One word, WOW! 1. Cannot speak good English 2. Eat while talking on the telephone 3. Rude staff 4. They do not listen to the problem but speculation 5. They disrespect you when they know you are poor and not rich. I wish I could do something about it as I am a HSBC customer but not going to stay for long! Just visit Barclays, a wonderful service, beautiful staff members, even the branch you visit smells nice! Just compare and you will see the difference! I do not know about other banks! Thank you,”

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Posted 7 years ago

“Hello Mrs and Mrs In order to help you overcome your various financial concerns and to face your objectives for the future in a framework without difficulties, I submit a loan-credit offer to you (individuals, companies, as associations) In difficulty or wanting help to solve some of their financial problems or start a business. Choice of amount from £ 2,000.00 to £ 500,000.00 Choice of repayment term: 40 years maximum. Annual repayment rate 2% interest. With this in mind, please write to me or contact me by mail if you are interested in my loan offer contacted me by mail: Mouchel.creditdispo@gmail.com”

HSBC Employee 5 star review on 15th February 2017

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Posted 7 years ago

“HSBC leaves me very scared after trying to help my son who recently had £800 defrauded from his account. They have poor security measures for over counter withdrawals and allowed his account which had already had fraud withdrawals to become the target of more fraud withdrawals. They had the nerve to charge him unauthorised overdraft fees whilst the investigation was going on and treated him like a criminal. It was an insult when they asked him to pick up his new card on an account which had nothing in it because they had allowed someone to show insufficient ID when making withdrawals from my son's account. Thank goodness I don't bank with them.”

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Posted 7 years ago

“The new online banking website is a complete nightmare. Whoever designed it and whoever signed-off the changeover from the old website to the current user-UNFRIENDLY load of garbage should not be employed by HSBC. I have tried to raise this via the 'My Messages' customer helpline on the website and just get fobbed off or the points I raise are ignored. What an awful way to treat your customers. Goodbye.”

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Posted 7 years ago

“the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them!”

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Posted 7 years ago

“They "improved" a near perfect online banking web site. Nightmareish FAIL. Avoid at all costs.”

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Posted 7 years ago

“New website awful I have 8 accounts and its all too large too confusing and absolutely dreadful. Please can we have the old design back asap. I have been with HSBC do 45 years and work in IT this is the worst IT bank upgrade (front end) I have ever seen. Please please go back or I have to switch banks”

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Posted 7 years ago

“I have been trying to get my account unlocked and have been holding on phone for 2 occasions for 30 minutes plus and no answer. Diabolical service for a long term customer. Seriously thinking of closiavvount as thought online was easier - not impressed”

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Posted 7 years ago

“What went right. The design is shocking, I think a two year old could have made a better job of it, hang on maybe it was a two year old. Same old reply when asking about it online, terrible way to treat customers. My advice STEER CLEAR.”

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Posted 7 years ago

“BE WARY OF THE NEW WEBSITE HALF OF THE FUNCTIONALITY DOES NOT WORK VIA GOOGLE CHROME BROWSER....FORTUNATELY MOST OF IT SEEMS TO WORK VIA INTERNET EXPLORER”

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Posted 7 years ago

“Extra payment deducted from the transferring the monies oversea. Called three times and have to wait for at least half an hour. Each time the customer services team assured me that the outstanding fund will be transferred but nothing happen and no follow up. It has been 7 months and the small amount has been stranded. This was my first and last time using their oversea bank transfer.”

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Posted 7 years ago

“PPI compensation agreed 3.5 months ago, after 5 hrs of frustrating phone calls to an offshore contact centre (? India), language barriers and incompetence I still have not received the compensation promised. Truly the worst service I have received in my 50 years on the planet. A company who doesn't care!”

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Posted 8 years ago

“I had a Premier account with HSBC for few years. They closed all my accounts without a reason with the promise that they will send the money back within 10 days by cheque. Not only I have not received any cheque after 15 working days, they also do not issue any emergency cash or even try to resolve any problems. Although I keep calling everyday for a month, I still have not received my money, PLEASE AVOID FOR YOUR OWN GOOD!”

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Posted 8 years ago

“Painful overseas funds transfer experience with the HSBC Bank. I will request fellow friends remitting funds overseas with HSBC Bank please reconsider your decision else you will also land with the sufferings that I am going through. Please explore other options available with you but don't even dare to think of HSBC Bank.”

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Posted 8 years ago

“I don't even think it deserves one star to be honest... they are so slow at any transactions most of my payments come in a week late. Internet banking is an absolute joke, the fact I need loads of codes and numbers to log in and sending money is way to complicated I end up using pay pal instead. When my student account has come to an end I will be changing banks straight away.”

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Posted 8 years ago

“Living in a small market town - as we do, that lovely caring bank "the HSBC" has decided to close all local branches with the exception of Sheffield centre and Barnsley town centre. Great! As I will not enter into internet banking "as HSBC stridently makes every effort to force us into, telling us at the same time" - if you are defrauded it is our fault for not having a safe enough password. Anyway I like to pay my credit card off in full each month, in person, at a branch and so now am required to take well over an hour out of my life each month to trek into Barnsley, pay a parking fee and walk up mount Everest to achieve this once pleasurable experience. Getting very tired of this non customer friendly routine I decided to pay a sizeable building society check into my credit card account to be relieved of a few months running my life to suit the HSBC's profit margins. The most rude bored looking counter clerk interrogated me as to why I was doing this and that this is not how I am supposed to run a credit card account. Excuse me, I'll run it how I want not how some ignorant junior member of staff perceives how I should run my affairs. Disgusting!!! I shall without doubt be moving banks (for the first time in over 30 years) to any other that offers a counter service and facilities convenient to myself (only a customer). I am fortunate that I owe the world not a penny and so do not have to put up with this greedy capitalism at its worst. Bring back the Midland Bank where the customer was king.”

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Posted 8 years ago

“The most ridiculous login processes I've ever known. I've been on the phone to them for 37 minutes because I've changed my mobile and as such the app won't work... An app which for some reason I need to have to log in to my account along with around 18 pieces of vital security information which I have clearly forgotten. End of my tether.”

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Posted 8 years ago

“The way HSBC conducts its business is an absolute joke. On 7th July I applied online to open an HSBC Advance Bank Account. The application went smoothly but in the end a message appeared that it needed to be reviewed first by agent. No confirmation e-mail or letters received so on 11th I had a chat session inquiring about the status of my application. They told me that they were unable to provide any information by chat. So I phoned them, waited more than 35 minutes before I had anyone to talk to. I was told on the phone that I was going to receive a letter. The letter finally arrived on 13th, requesting showing my payslips for the last 4 months OR the most recent P60 at a branch. I took both payslips and P60 to the local branch (Allerton, Liverpool). Just as well as the girl said she needed both (the letter clearly stated either - or). She copied them and promised to take care of the rest. I also mentioned that I would be on holidays so all additional correspondence should be by e-mail. She said she was going to make a note of it. I did not hear anything from them by e-mail, and when I came home to my great surprise there was no letter at all. So on 2 August I phoned them again. After 40 minutes on the phone I got an agent on the phone who told me that they had not received my payslips or P60. Apparently it was lost somewhere between the local branch and them. So he asked me to call the local branch, for which he gave the number 08455 835 046, to see where the document was lost. Just after hanging up I realized that this was an expensive number and was stricken by the fact that I was asked as a potential client to investigate a break down in internal communication. So I rang them back once again asking for a land line number for the branch. After another 40 minutes waiting I finally got someone on the line who told me it is impossible to call local branches but I needed to provide the information they are asking to the local branch. She simply could not get it that I already had done it a fortnight earlier and was not willing to listen what I had to say. All of a sudden I was cut off. Then I had enough. If this is the way they treat potential new clients, what is the lot of those who are already with them? No thanks, no matter how attractive some of their products can be, I will never again think of becoming the client of this completely incompetent business. I am now only worried how they treat my personal information if important documents can be lost so easily in their systems.”

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Posted 8 years ago

“Been trying to generate an activation code for their digital secure key for a WEEK now. This whole mess was triggered by a visit to a high street branch where, it appears, not all my details made it onto their systems despite the 'help' of the staff. Now, every contact number dialled on every occasion has resulted being kept on hold. A staggering total +2hrs of call time has been wasted on hold. The website and web chat has been equally useless — always pointing back towards a request to phone into one of their numbers.”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 665 reviews