HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried to open an account using the transfer service and 6 weeks later process still underway and no online banking password without a telephone banking password that was never sent. 50 mins on the phone trying to get that resolved telling me I have to wait 14 days for a 'new' passcode, so no access to my account for 2 months!. now closed it again as this company is a waste of time.”

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Posted 8 years ago

“The new online site is cumbersome to navigate, constantly freezes or crashes, and it takes ages to add new payees and find out details that were previously easy to find. Such a backwards step and I'm seriously thinking of changing banks now after 20 years of being a customer.”

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Posted 8 years ago

“The new online banking sucks Big time. Why the hell did they change the old one anyway?”

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Posted 8 years ago

“New HSBC internet banking is very badly designed. If you tell them they respond by saying it is 'fresh', you will get used to it and you need to do our training. Transferring money is over complex. Altering the period for which you want to see transactions is far too complex and the date part doesn't seem to work correctly. Quick transfer misses out credit card. Payee data is not easily visible. But they have a reason for everything e.g. security. Funny how other providers don't seem to have their issues!”

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Posted 8 years ago

“I have been with them over 15 years and many of my friends told me dont use hsbc as they can shut your account down for no reason they will not offer you mortgage as their underwriters are useless, they work from 10am till 3pm and most of time they spent on mobile!!!! and thats just true they are simply useless declined application for no reason, I will move my business from them soon no point giving them money”

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Posted 8 years ago

“Why isn't something done about this bank - wish I had never attempted to open an account. No wonder have to run offers to encourage customers- customer service non existent and when you do get a reply it is quite rude! People should take note of all the review sites otherwise like me they will regret it!!”

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Posted 8 years ago

“After over 30 years with the HSBC, are leaving. Staff on the phones are not interested, the new on line banking is a disaster, and we are fed up at being told we will get used to it. Please listen, it doesn't do what you need it to do! The final straw was when we found out they are closing the nearest branch and our next nearest is 20 miles away.”

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Posted 8 years ago

“Don't go near this bank - they don't answer emails and when they do because one complains then they clearly don't read the email properly and answer inappropriately. The CEO is as unconcerned about customers as are his staff so the problem is top down. I have had a narrow escape looking at all the reviews. Customers are not valued. A close family member works for HSBC and is desperate to get out such is the ethos of the company. They pay huge wages to incompetent people and rely on previous reputation however are finding it increasingly difficult to get good staff and are having to redirect services to China. No doubt this is increasing the problems further?”

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Posted 8 years ago

“Business Internet banking is AWFUL. Truly dreadful. Personal internet banking is not so bad, but they upgraded my sole trader account to the business internet banking. It's really difficult to navigate around, and that's crazy as my job is in IT!!!!”

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Posted 8 years ago

“I previously banked with Halifax and could online bank easily. I moved to HSBC Advanced to take my mortgage payments down. The only way you can do this is with a 'digital key' or phone app (which doesn't download) They have failed to deliver a digital key 3 times now. Without being able to see your fiances its hard to manage.I assume that's what they are going for. I would suggest not banking with them unless you have too”

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Posted 8 years ago

“HSBC banking services are deteriorating over last couple of years. HSBC staffs are in denial & they believe every thing is perfect. I have been with them for about 11 years & used to phone them every couple of years when I faced a banking problem. Nowadays, I have to phone them couple of times every months at least. Most of their staffs are unexperienced, can not sort out my banking issues, long wait to get hold of one of their agents. Today it took me 31 minutes in total to speak with two agents with a very difficult to understand Indian accent & they did not solve the problem. It is nightmare to continue banking with them. It is waste of time & money to deal with such bank & its inefficient staffs.”

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Posted 8 years ago

“Why do customers/potential customers not get as much as an acknowledgement when they contact customer service? The only way to get any response appears to be to contact the CEO and then you may get a phone call from someone who obviously missed the telephone customer training and speaks to you like an idiot. How do these staff get customer service jobs that they are not capable of doing? Or maybe just the HSBC ethos. The company obviously does not read these reviews or if they do the they don't care or they would doing something to improve the service - so many people cannot be wrong!!”

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Posted 8 years ago

“I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their file. Apparently that meant that they just scrapped the letter. I work in an industry which relies on customer satisfaction. If I get a letter and it looks suspicious, I contact my client and ask whether they sent it. It also fails to explain why they did not take any action in relation to the reminders; presumably not all of my signatures looked forged, nor why they did not get back to me after my visit to the branch. In my humble opinion, the sooner HSBC packs up its chopsticks and head back to Hong Kong the better for all of us.”

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Posted 8 years ago

“Only comment necessarily for HSBC is avoid at all costs”

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Posted 8 years ago

“Even time try to active my online bank keep saying wong info for 5 time and then lock u out u online banking which then mean I have to go out my way to hsbc bank just to let them access my info so back words it's 2017 long”

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Posted 8 years ago

“One word, WOW! 1. Cannot speak good English 2. Eat while talking on the telephone 3. Rude staff 4. They do not listen to the problem but speculation 5. They disrespect you when they know you are poor and not rich. I wish I could do something about it as I am a HSBC customer but not going to stay for long! Just visit Barclays, a wonderful service, beautiful staff members, even the branch you visit smells nice! Just compare and you will see the difference! I do not know about other banks! Thank you,”

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Posted 8 years ago

“Hello Mrs and Mrs In order to help you overcome your various financial concerns and to face your objectives for the future in a framework without difficulties, I submit a loan-credit offer to you (individuals, companies, as associations) In difficulty or wanting help to solve some of their financial problems or start a business. Choice of amount from £ 2,000.00 to £ 500,000.00 Choice of repayment term: 40 years maximum. Annual repayment rate 2% interest. With this in mind, please write to me or contact me by mail if you are interested in my loan offer contacted me by mail: Mouchel.creditdispo@gmail.com”

HSBC Employee 5 star review on 15th February 2017

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Posted 8 years ago

“HSBC leaves me very scared after trying to help my son who recently had £800 defrauded from his account. They have poor security measures for over counter withdrawals and allowed his account which had already had fraud withdrawals to become the target of more fraud withdrawals. They had the nerve to charge him unauthorised overdraft fees whilst the investigation was going on and treated him like a criminal. It was an insult when they asked him to pick up his new card on an account which had nothing in it because they had allowed someone to show insufficient ID when making withdrawals from my son's account. Thank goodness I don't bank with them.”

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Posted 8 years ago

“The new online banking website is a complete nightmare. Whoever designed it and whoever signed-off the changeover from the old website to the current user-UNFRIENDLY load of garbage should not be employed by HSBC. I have tried to raise this via the 'My Messages' customer helpline on the website and just get fobbed off or the points I raise are ignored. What an awful way to treat your customers. Goodbye.”

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Posted 8 years ago

“the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them!”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 679 reviews