HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

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“HSBC. The new website just pisses me off!!”

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Posted 7 years ago

“HSBC is the worse international bank I have ever dealt with. Non responsive, bad customer service through the world. I do not recommend them to anybody.”

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Posted 7 years ago

“New platform is not working and therefore I have no access to any of my funds as there is no payees anymore nad no button to add a payee. Incredible after 2 months of calls and emails and complaints they still can't resolve this so I have no way to access my money.”

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Posted 7 years ago

“Everything- no access to my money and have been given the run around for 2 months now- there is no access -a technical issue I think but noone will listen they literally repeat the same thing over and over.”

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Posted 7 years ago

“Just received a letter from Amand Murphy, Head of Commercial banking at HSBC UK which was sent to someone who died two years ago, at an address with which he had no connection telling him inter alia about new Selfie ID service. Is it really possible to use software to distinguich whose ashes are in the cremation urn?”

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Posted 7 years ago

“Totally agree with all of these negative comments. The new internet banking website is utter rubbish. The functionality is awful. What was wrong with the old website format. Now I can only view the half dozen most recent transactions on the ridiculous dashboard interface, and have to download and trawl through PDFs to view earlier transactions. Terrible user experience. Sort it out HSBC.”

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Posted 7 years ago

“I have used HSBC online banking for YEARS - it was fine and easy to navigate - Been a while but logged back and faced with this useless new dashboard - Have LOST all my payees and cant get statements easily or back far enough - What overpaid 20's something and what equally idiotic Executive thought this was an "improved customer experience" It really is the pits. HSBC, GET YOUR ACT TOGETHER AND OFFER THE OLD PLATFORM - CALL IT "CLASSIC HSBC" if you need, but ditch this rubbish”

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Posted 7 years ago

“The new online banking application is not as clear and simple as the one it replaces. Is this PROGRESS? Apparently cheques can now be deposited without going to a physical bank. GOOD, I call that progress. HOWEVER, the app won't install on my late model iPhone. It has been explained by customer service that there are "issues" with the app which are creating problems in enabling the new enhanced services -- like depositing cheques. One advantage to the online cheque depositing service is post-dated cheques can now be deposited remotely from a physical bank on the date of the cheque. GOOD! Please know I’ve been advised HSBC no longer accepts post-dated cheques. The conundrum is -- a customer with a post-dated cheque or an iPhone with a corrupted app can't deposit a post-dated cheque until the date on the cheque. If HSBC had branches everywhere this wouldn't be a problem. THEY clearly don't. This leaves the customer vulnerable. Thanks for nothing HSBC. It's time to look for another bank which provides services that work. But aren't banks a service industry? Somehow they are forgetting customers provide THEM with money to be able to operate. Banks need to remember they were not needed prior to customers needing somewhere to put their money for safekeeping -- a simple SERVICE. From that simple SERVICE, all the rest of banking has grown. Perhaps customers need to remember we hold the key, not the banks.”

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Posted 7 years ago

“The process of switching has been very complicated..the online banking app has no functionality and I cannot do anything without telephoning the bank apart from my balance.i have spent hours on the phone and have about 30 letters to welcome me etc.but a rubbish banking experience. After only one month I will now be leaving hsbc”

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Posted 7 years ago

“I am very dissatisfied with the new online banking layout. It is hugely inferior to the previous one, which was easy to use and comprehensible at a glance, to the extent that one hardly needed to think about it. Now, at every visit I have to refathom the system by trial and error. And this is presented as an enhanced layout that takes account of my needs! Not MY needs, I'm afraid. I would very much like to change to another bank, if only I knew which one would be any better.”

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Posted 7 years ago

“I have had quite a few problems with HSBC over the years, however I've stayed with them due to banking with them since I was a child. Numerous complaints about them from depositing one of my birthday cheques into another families bank account to asking to call me back from telephone banking on "withheld" numbers asking for my security questions etc. Not the way a bank should be. Not to mention the appalling customer service, who either cannot be understood or are unable to help in any way. My partner banks with Natwest and I have seen the light! I shall be switching banks as of Monday!”

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Posted 7 years ago

“Online banking pages are awful. Over complicated, unintuitive layout. It feels like they've dropped a box of expensive lego onto the floor and turned that into a website.”

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Posted 7 years ago

“HSBC internet banking is very poor. Page froze the other day. Have to search for payees instead of them being listed. Not sure all details present. Payees vanish after 13 months. Closed accounts vanish. A/c history doesn't go back far enough. Can't use quick transfer to pay off credit card. No simple method of seeing total interest of all accounts per year. Interest rates are not shown next to account name. Account list is too spaced out.....”

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Posted 7 years ago

“The new online banking system is terrible. I use internet for banking, shopping, credit cards, utilities constantly - this is easily the worst I have seen. It will not refresh. Will not show all accounts easily on one page. Shows one account at the top of the screen but lists transactions from another account. The previous system was much better - and yet they persist with this. Appalling. Why treat customers with such contempt.”

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Posted 7 years ago

“On-line banking page froze in the middle of a transaction, did not recover, could not scroll, could not even cancel transaction half way through, completely useless in this instance and somewhat stressful. This and previous difficulties makes us dread the prospect of on-line transactions using HSBC and where possible we now actively seek alternative methods. The whole experience should not be like this.”

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Posted 7 years ago

“The new online banking is absolutely awful and very inferior to the previous system. I am so sick of trying to navigate it that I am seriously thinking of changing to another, more user friendly bank.”

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Posted 7 years ago

“I had a bad experience with staff at one of HSBC's branches. I applied for a new account on the last day of HSBC's "£200 Switching Offer", in which they pay £150 for switching to HSBC, and an additional £50 for staying over a year. I checked the T&Cs very carefully to ensure I was eligible. When I went to the branch to complete the switch, I had to wait 20 minutes to see an adviser (this was just before 12 noon). When I asked the adviser about the offer they immediately told me I was not eligible as the account was opened after the last date of the switching offer. I repeatedly informed her that I had read the T&Cs which state I only had to APPLY by that date, and have the account opened SUBSEQUENTLY. She denied this, and at one point even suggested I had applied after the date, which was completely false. In the end, the adviser suggested I return with a printed copy of the T&Cs, which I found to be incredible: surely HSBC's staff should be able to access this information? Why is it my responsibility to bring them their own documents?”

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Posted 7 years ago

“They sent a debit card to the wrong address and it took 2 and a half hours on the phone and 4 different people to cancel the cards and change the address (I had updated my details 2 years ago!) when I complained all I got was a letter saying it was resolved! Not a single call, email or message. They just don't care about customers, or their security. Definitely the worst company, let alone bank, that I've had to deal with. Steer well clear”

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Posted 8 years ago

“the ne wonline banking system is horrendous, the old system was perfect now the new systme is overcomplicated and wastes half of the screen. The payee window no longer lists who you have set-up as payees and it asks you to search for payees, If I simply want to see all payees I have set-up I cant do that any more so I dont actually know who I ahve set-up now. Its appalling, enough to make me switch banks”

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Posted 8 years ago

“HSBC has been a major disappointment. I have an account from when I lived in the UK before moving to Canada. My account keeps locking me out even though I have been to the branch and gave all the information they wanted!!! They keep saying that international tax laws require information. That is fine but why do you keep getting confused about where I live and pay taxes??? How little does it take to confuse a huge multinational??? If you cannot figure out a normal person's account with small AND legal activity; how do expect people to trust your ability to do anything. It is extremely frustrating to be busy with work and having to sort out stupidity of your system across continents. Extremely disappointed and would never recommend you as a bank and would actively speak out against your INCORRECT slogan. Horrible and I think you would get zero stars if that was possible.”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 679 reviews