HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

Company Reviews

Questions

Metrics

1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how HSBC Employee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhelpful and contradictory information, resulting in repeated calls to establish the facts. The staff in customer service for personal accounts don't even have the correct knowledge hence giving wrong information out. Very disappointing they used to be very good.”

Helpful Report

Posted 7 years ago

“It's a shame they get 1 star as they don't deserve it! faceless company with no loyalty to its customers my advice is avoid or switch as your health will be affected by heartless ineptitude!”

Helpful Report

Posted 7 years ago

“Hsbc do not care at all. My husband ( now ex) took out joint mortgages by forging my signature on line many times, I was never seen by anyone, written to or phoned about this and didnt gain from them. When I found out and hsbc realised this had happened they were advised not to speak to me, I had to speak to their solicitor at a great cost, my ex recieved a police caution and simply ignored all hsbcs letters and phone calls leaving me in the family home. I had to sell my home and pay up the fraudulent mortgages AND hsbcs solicitors fees. It has had a huge effect on mine and my childrens lives and my health, and they simply wont care if you take your own life they just want their money. I hope my experience will help others by making them aware.”

Helpful Report

Posted 7 years ago

“Cruel, heartless cu**s. They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange. Unfortunately, stepchange think the answer is a debt management plan but 2 of my creditors have said that as they are under no obligation, they will not freeze the interest meaning that I will be making payments for the rest of my life and the debt will just keep increasing. All I wanted was to put the past issues behind me, clear my debts and improve my financial future, but the scum at HSBC think it is for the best to get further in debt and ruin my future. I am now at the end of what I can handle and thanks to the greedy ar***oles at HSBC, I started drinking heavily again last night and tried to take my own life, but I wouldn't expect that they would care.”

Helpful Report

Posted 7 years ago

“New internet banking site is nothing short of disgusting”

Helpful Report

Posted 7 years ago

“The telephone customer service isn't worth 1 star but you have to put something there. You can't speak to the bank branch direct you get someone who's first language isnt english. It's the stuff you step in and it doesn't smell of roses”

Helpful Report

Posted 7 years ago

“I've had to drive all the way back to Christchurch because what cash I just put in didn't show on the system when I looked at online banking. Which should be instant. After investigation the women on the till had "FORGOT" to input my cash into the system only to be told the error would of shown up next week!! Fuming! Good job a big transaction wasn't going through then. Not acceptable at all!!”

Helpful Report

Posted 7 years ago

“The phone call took an unnecessarily long time and the the operator kept putting me on hold. Probably not his fault but a very unwieldy computer system”

Helpful Report

Posted 7 years ago

“Pathetic customer service. Any attempt to contact HSBC other than face-to-face results in a spate of generic emails which offer plenty of platitudes but little substance of meaningful content. The words 'we will get back to you as soon as possible' now no longer mean anything to me. I have been in a dispute with HSBC for 3 months regarding a payment error; an error which they knowingly committed. I am shocked and appalled by such shoddy and amateur service. Beware. This is a bank comprised of individuals who hide behind the 'brand' of HSBC. I have never known a company more disorganised than HSBC.”

Helpful Report

Posted 7 years ago

“Business account opening was quite stressful and wasted my time paper and energy. Current accounts transfer take up to 1 day to clear despite the fact that my account was perfectly funded”

Helpful Report

Posted 7 years ago

“totally rubbish design compare with the last Hongkong version. Transaction detail w/o corresponding account info only show online.”

Helpful Report

Posted 7 years ago

“worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government, have accepted my passport since it is a valid, government issued passport so HSBC had no valid reason deny me a bank account. When asked what the issue is, their employee said: the tenure of your passport. However, they accept non-temporary passports that expire at the same time as my temporary passport so that obviously doesn't constitute a valid reason. Plus, after completing one of their online applications for a bank account, I waited for 3 weeks for a phone call to arrange a meeting but that never happened. then, i had to call myself and start completing the form via phone, AGAIN! so why do they even have the option of online applications if you never attend to your customers anyways?! Conclusion: horribly bureaucratic without any solid reasoning behind it.”

Helpful Report

Posted 7 years ago

“SICK OF THE COMPLICATED LOG IN TOO MANY PASSWORDS AND NUMBER CANT REMEMBER THEM NOW IN THE PROCESS OF CHANGING BANKS. SICK OF SPEAKING TO PEOPLE I CANT UNDERSTAND OVERSEAS JUST WANT EASY ACCESS WITH LESS COMPLICATED RUBBISH”

Helpful Report

Posted 7 years ago

“New dashboard absolutely useless very difficult to navigate. have been trying to make. Payment to an existing payee, after using my security device it asks for last 4 digits of reference then generates a code and low and behold informs me details are incorrect. I've tried this 4 times now and have been locked out. Please HSBC listen to your customers. I use HSBC Internet banking for business which is far easier.”

Helpful Report

Posted 7 years ago

“I saw a mortgage broker who did not understand the Assured Shorthold Tenancy and presented it incorrectly, resulting in a query, which after one week has not been resolved. Appalling lack of service. Would avoid like the plague. Terrible Terrible service. As a retired broker, I know what level of service should be offered, and this does not come close”

Helpful Report

Posted 7 years ago

“JUST CANT NAVIGATE THE COMPLICATED ONLINE BANKING. JUSTY FIND IT VERY COMPLICATED AND WEARING. HAVE TO TELEPHONE HSBC EVERY TIME AND SPEAK TO SOMEONE OVERSEAS I CAN HARDLY UNDERSTAND. GGGGGRRRRR!!”

Helpful Report

Posted 7 years ago

“hate the over complicated log ins just to get up a new standing order is trial one password for this one for that I dont know which is which as and i cant remember them changing banksasap”

Helpful Report

Posted 7 years ago

“The worst bank in the UK. Branches open inconvenient hours, appointments difficult to book, bare bones staff at branches. Staff have poor knowledge of banking. Much better banks out there. Avoid this bank if you're in the UK.”

Helpful Report

Posted 7 years ago

“My current account was with HSBC ( formerly Midlands Bank ) for 30 years. I was disappointed with their online banking and also I didn't like it when they removed accounts from my payee list without my permission. I called Santander to transfer the account. It was very easy. The transfer to Santander took only one week and all the direct debit arrangements from HSBC was transferred to Santander with no issues. I suggest you all move to another bank rather than stay with HSBC.”

Helpful Report

Posted 7 years ago

“Total rubbish Trying set up a new payee and too many security questions so trip to bank just to send money to my daughter. Barclays and Lloyds much better”

Helpful Report

Posted 7 years ago

HSBC Employee is rated 1.6 based on 679 reviews