HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

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“Their customer service is abominable. Everything is done for their benefit customers are a nuisance. They just want customers to pay up shut up then go away. Their insurance quotes, car or house, are pathetic. They barge in with their "Live Chat" then write "There is no one available, try later.”

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Posted 5 years ago

“If only there was NO STAR!!!! Shocking Bank. My wife & I went in to borrow on our property that would leave a 75% equity & mortgage paid up in 3 years......but NO! Too risky... Turned out the girl had put in completely the wrong information & after telling us she needed to adjust our information & do yet another credit search we lost it & walked out. No mobile number, no direct email, always off & utterly unprofessional. Not not go Near East Grinstead or Oxted branches.”

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Posted 5 years ago

“Never had such an awful experience. Called the abroad customer service number. I am speechless, hence the short review. They are AWFUL.”

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Posted 5 years ago

“DON'T LIKE YOUR TV ADVERT UK, SOUNDS LIKE AN ANTI BREXIT REMAIN AD, BANKS ARE SCUM”

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Posted 5 years ago

“I have about a dozen credit cards, all in good standing, I never had a bad banking experience until I got HSBC last year. Since then it has been nothing but bad experiences. I simply used my card, which was enough for them to repeatedly freeze it. They tell me to call in about the "suspicious" purchases. When I call in they asked me to answer some questions to verify my identity, I answer all the quetions correctly; Then they tell me to provide them my "access code" so I dug through some year-old paperwork and gave it to them; Then they tell me to email them a copy of my drivers license and a current electric bill, I do that too. Now they insist that I go to one of their branches to show my ID to a bank teller...their nearest branch is 60 miles away (120 miles round trip). There is no end to the amount of your time they are willing to waste. There are lots of credit card companies, you don't want to apply for their card, it's not worth it. They are inept, disrepectful, and their horrible customer service is well documented on sites like this...they have a TERRIBLE reputation across all customer-review platforms. Avoid HSBC as if your credit rating depends on it.”

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Posted 5 years ago

“HSBC are Scammers, Liars and Thieves!!! I applied for a loan for a car and based on the misinformation given by HSBC, I ended up losing the car I had, the car I wanted, I was forced into spending almost all of my money on public tansport expenses and had to cancel several meetings with friends and family for Christmas. My car, my money and my Christmas has been stolen from these thieves and the world should know what this company is all about. And this is what you get when you've been with the bank for nearly 15 years and have never had a blimp for them to complain about. DO NOT open an account with HSBC if you are thinking about it and move somewhere else if you are already with them. Don't wait for them to put you through what I have been through. Don't wait for HSBC to fix your problem, go straight to the Financial Ombudsman as you'll be wasting your time waiting for them to even call you let alone look into your problem. Share this with friends and families and on all your social media platforms and tell them to stay away from HSBC!!!”

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Posted 5 years ago

“Have had so many problems with this bank. - I had to get three replacement cards in a row because none of them would work, and the process of doing so was absurdly complicated, confusing and time-consuming - They require a ridiculous amount of information for 'security reasons' to merely log into my account (the digital secure key is so tedious) - I just got locked out of my account after generating a key to add my email address to my account. Had enough, moving to Barclays tomorrow.”

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Posted 5 years ago

“Extremely shocking customer service. The telephone representative was very rude and didn't want to help me at all. He was very sarcastic when I asked questions and simply told me to go to my bank instead as he couldn't be asked to deal with the call! All I needed to know was the date for our first mortgage payment! SIMPLE REALLY!... STAY AWAY! Absolute shocking experience.”

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Posted 5 years ago

“We are a business customer and I so wish we weren't! 1) Their online banking service is archaic and has the functionality of a fridge. 2) Telephone banking is OK but lengthy - hence the 1 star! 3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud. Do we look a day old? We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what! The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO! If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics.”

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Posted 5 years ago

“I've now been on hold for over 2 hours this morning trying to get through to HSBC Fraud team. What a joke this bank is. Note to head office, employ more staff!!”

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Posted 5 years ago

“Customer service is absolutely shocking. An appalling level of incompetence. Do not deal with this organisation!! I spent 50 minutes reporting a scam. Afterwhich, I was advised that the payment could not be stopped, however, the money would be recovered & a fraud investigation undertaken. 3 weeks later no money has been credited & customer services have no record of the original conversation. Just spent another 50 minutes on hold waiting for a transfer to the fraud dept. Now advised that there is no record of the original conversation, despite calls being recorded for 'training purposes'. Requested to speak to a manager, only to be put on hold again. Now in the process of switching both personal & business accounts to another supplier due to the total incompetence of the staff within HSBC.”

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Posted 5 years ago

“the worst bank I've ever met. They already have 10 months since they trying to open a business account. I applied to Lloyd's for business bank account and they opened it in 3 weeks 😃😃”

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Posted 5 years ago

“the worst bank I've ever met. They already have 10 months since they trying to open a business account. I applied to Lloyd's for business bank account and they opened it in 3 weeks 😃😃”

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Posted 5 years ago

“I phoned today spoke to Adam as I am new customer and wanted advice about online banking he was great gave me all the details I required very polite courteous and patient these are the qualities you need being a OAP these mean a lot. Thanks Adam ⭐️⭐️⭐️⭐️⭐️ Not from Len from Chrissie”

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Posted 5 years ago

“I had an account and after 3 years I was asked to reconfirm loads of information, some of which was quite complicated. They wrote to say my account was going to be closed if I didn’t fill it in so I was ok with that and it was closed. I still had money in the account and I spoke to several people on the phone after wasting my time of hold, they said I would receive a cheque for the remaining balance in my account. I have been chasing this many times and not received anything. I have just called again and been told I need to go into the branch to request it in a different way that sounded complicated. She then put me on hold and then cut off the phone. Beware!”

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Posted 5 years ago

“Worst bank. It's mobile and online banking is so complicated that it is hard to use.”

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Posted 5 years ago

“Rubbish prOcess trying to open company account”

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Posted 5 years ago

“Since becoming a business owner and taking out a business loan with HSBC I’ve been left high and dry! I just CANNOT get to speak with someone from my bank face to face . They’ve got my loan and monthly repayments and want nothing more to do with me and didn’t even bother to tell my my bank manager had left and weren’t thinking of replacing him any time soon! I took time out of my business to go into branch to find this out , was promised his senior would ring to talk to me and guess what ........ they haven’t bothered !! I am sick of their appalling customer relations - actually there isn’t one !!”

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Posted 5 years ago

“Ive opened bank acounts the world over...HSBC UK is without doubt the worst banking experience i have had ever. 'Safeguard' means they want you to send personally identifiable financial information via mail most of which is none of their business. If you dont comply they lock all of your accounts. Despite having given the legally required information at least three times. Meanwhile your credit cards all work yet paying them back within the app is all blocked so they can accumulate fees and interest. Their app and online services are apalling. Its time the regulator did something about this bucket shop.”

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Posted 5 years ago

“Dear HSBC complaint department, I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us? i doubt”

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Posted 5 years ago

HSBC Employee is rated 1.6 based on 679 reviews