Name: Realchems
Rating: 4.18

“The tests have been satisfactory, I am still evaluating results. The service and attention provided were very efficient. thank you very much 🙂”

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Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! 🙂 Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Legit ready for some proper research.”

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Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Not only the parcel was posted late, I've realized that instead of "NEP-Crystal", they've sent me NEP-powder (pictured attached). Update: I tend to believe that this seller is not reliable anymore: After complaining to them via email (their agent never contacted me as the claim): Sun, Jun 19, 6:16 PM "As for the review, I will request my manager to check and he will get back to you ASAP. We appreciate your understanding!" -No news since then!”

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Posted 2 years ago

Good day, San Pedro! We appreciate your feedback! Please, accept our sincere apologies on behalf of the whole RC team. We always pack orders carefully, but since it's manual work - human errors may occur sometimes and we're really sorry for it. We'll definitely raise this question with our packing team and will do our best to prevent such incidents in the future. Also, we agree that it's absolutely unacceptable that you received the wrong order and always offer a solution for our clients if such cases happen, so we will tr-ship the correct product for you right away. Our agent has just contacted you with the details. We're looking forward to your reply! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“I've placed an order about 3 months ago and never got my stuff. I'm disappointed”

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Posted 2 years ago

Dear client, we appreciate your feedback! We're really sorry that you still did not receive your package! As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“everything went professionally and I am very satisfied, thank you guys for existing”

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Posted 2 years ago

Hi Mate Stampalija Thank you very much for taking the time to share your experience! We are glad you are satisfied with the service. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Used them for years and was extremely satisfied. However, a lot of issues with my last order: it was around 200 euros so it should've qualified for free tracked shipping as all my orders of similar value in all the years prior - this one however just didn't, no explanation. Then they supposedly shipped with DHL 9 days ago (that I paid quite a bit of money for), however DHL tracking shows that only a order log has been made and no goods were actually delivered to them, this AGAIN, for 9 days now. They are still waiting to receive goods from Realchems. No reply to any of my numerous emails, just complete radio silence, and I've tried each one of their email addresses. So yeah. Pretty sure I can kiss my 200 euros goodbye.”

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Posted 2 years ago

Dear client, we appreciate your feedback! Thank you for getting in touch with us. Please accept my apologies for the delay that occurred with your order! Unfortunately, we were experiencing some issues with DHL recently and would like to apologize on behalf of the shipping company for this inconvenience! The shipping carrier has difficulties picking up packages from our facility and processing them at the sorting center. However, this issue has now been resolved and they are working as before now. According to the tracking code, your package is now in transit. Please kindly allow DHL around 4-8 business days to complete the delivery. We appreciate your patience and understanding in this situation! This is absolutely not how we usually work and ur team is doing their best to provide the most efficient and quality service! We hope to see you as our regular client for many years! Also, we're sorry for any delays in replying. Our customer service agents check and review all the incoming requests in order and our average response time is 24 hours. As far as I can see, we received the e-mail from you on June, 2-nd and our agent replied to it the same day. I hope that you'll receive your order very soon and be happy with our products! If you have any questions - please, don't hesitate contactin us via online chat. Our agents are almost always online and ready to assist you. Sincerely, RC Team Customer Support Team

Posted 2 years ago

“First two orders came in relatively quickly (approx. 10-12 days overseas). The products contained show promise in my research so far. I'm ready to place my next (4th) order, however my third order, shipped April 28 has not shown up yet. Still waiting as of May 26. On arrival I will update this review.”

Helpful Report

Posted 2 years ago

Dear Aaron, we appreciate your feedback! We're really sorry that you still did not receive your package! As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“Great delivery! It arrived in 5 days to spain, untracked”

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Posted 2 years ago

Hi Mateo, Thanks for taking the time to share your experience with RealChems! Delivery dates are highly dependent on the shipping method, we are glad that your order was delivered fast. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“N’achetez pas si vous ne vous faite pas livrer par dhl sinon c’est parfait. Les colis normaux sans suivi n’arrive pas …”

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Posted 2 years ago

Hi there, Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Parcel stuck in customs.No reply or a 50% refund that they are meant to offer.Best to avoid this site.”

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Posted 2 years ago

Dear client, we appreciate your feedback! We're really sorry that you faced this inconvenience! We do offer 50% re-ships for orders lost by Post NL Tracked, however, this option doesn't work for seized orders. We always highly recommend our clients check the restrictions of their country for extra peace of mind before purchasing g certain products. All of the products listed on our website are absolutely legal in the Netherlands. However, some research chemicals may be relegated in some countries and unfortunately, we're not aware of all country's restrictions, so it's the sole responsibility of the client to make sure they're ordering legal products. Nevertheless, we understand how frustrating such a situation must e and never leave our clients empty-handed and offer a 20% discount for the next order in case their first order got seized. We highly appreciate your understanding regarding this matter! Our agent has also just contacted you with the details and we hope our solution would work for you. We hope to see you as our regular client for many years! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“It's has been everythig Perfect”

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Posted 2 years ago

Hi Robert, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“I didnt recive any product, and I dont have any answer of the company”

Helpful Report

Posted 2 years ago

Dear client, we appreciate your feedback! We're really sorry that you still did not receive your package! I have checked your conversation with our support agent and I can see that we offered a solution for you, but unfortunately never received your reply. As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you again with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“Site internet disparu et commande pas reçu”

Helpful Report

Posted 2 years ago

Good day, Noam! We appreciate your feedback! Please, don't worry, our website didn't disappear - due to reasons beyond our control we were forced to switch from realchems.com to > realchems.net. We are in business and work as usual :) I have checked your conversation with our support agent and I can see that we offered a solution for you, but unfortunately never received your reply. As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you again with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“Je n’ai jamais reçu mon produit”

Helpful Report

Posted 2 years ago

Dear client, we appreciate your feedback! We're really sorry that you still did not receive your package! I have checked your conversation with our support agent and I can see that we offered a solution for you, but unfortunately never received your reply. As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you again with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“Fast shipment and good quality chemicals. 100% recomended.”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Thank’s for realchems !”

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Posted 2 years ago

Hi Clotaire, Thank you very much for taking the time to give a high rating of our work. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Never had problems with Realchems. Always get exactly what I ordered and I want to point out the news that is coming to email! Keep it going, good work! If i am ordering package there should be an option if a package will be delivered to the home, post office or parcel machine :)”

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Posted 2 years ago

Hi Janek, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Perfect experience and products”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“The quality is second to none. If you are serious about research, look no further.”

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Posted 2 years ago

Hi Fino, We are glad you are satisfied with the product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“These products were of the highest quality”

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Posted 2 years ago

Hi, Stuart murphy, We are glad you are satisfied with the product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Realchems Reviews