Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick answers to any problem and fast delivery!”

Helpful Report

Posted 2 years ago

Hi dear client! Thank you for the review! Glad you are satisfied with our products and services! Have a nice day:) RC Team

Posted 2 years ago

“Never, worries with you always with dhl, Customer service 5 étoiles”

Helpful Report

Posted 2 years ago

Hello Fabien, Thank you for your amazing feedback! We're good to know you're happy with our service and we are happy to have such a client like you as well :) Sincerely, RC Team

Posted 2 years ago

“Parfait rien a dire ! Rapide. Qualité. Génial”

Helpful Report

Posted 2 years ago

Hi dear client! Thank you for the review! Glad you are satisfied with our products and services! Have a nice day:) RC Team

Posted 2 years ago

“Great products with excellent support!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for the review! Glad you are satisfied with our products and services! Have a nice day:) RC Team

Posted 2 years ago

“the shipment takes 3 weeks to arrive because of a problem and the staff was totaly unable to deal with the situation despite my repeted mails”

Helpful Report

Posted 2 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Shipping, tracking, product quality, all 5 stars”

Helpful Report

Posted 2 years ago

Hi dear client, Thank you for your amazing feedback! We'll keep doing our best to keep you happy with our service! Sincerely, RC Team

Posted 2 years ago

“Always satisfied, no problem with delivery or quality”

Helpful Report

Posted 2 years ago

Hi Marcela, Thank you for reaching out! We put tremendous attention to the quality of our products and are glad to hear that you're happy with it! Your feedback means a lot for us :) Sincerely, RC Team

Posted 2 years ago

“The oder arrived well. Al perfect. Thans you”

Helpful Report

Posted 2 years ago

Hello Anna, Thank you for sharing your feedback! We're looking forward to seeing you back in our store! Sincerely, RC Tem

Posted 2 years ago

“Ho effettuato un ordine il 05/10 con spedizione DHL da 16,99, non ho ancora ricevuto la merce, il pacco è andato perso,poi ritrovato e rispedito al mittente. È passato un mese ed ancora non mi hanno rispedito nulla nonostante 27 mail con "ci dispiace" abbiamo autorizzato il rinvio... Tutte palle si sono intascato i soldi ed a oggi non ho ancora nulla. Ora dicono rispediranno con altro vettore e ad un prezzo inferiore, cioè 7 euro. Non parlano di rimborsare i soldi della differenza e nemmeno offrono una sorta di risarcimento per il tempo e la problemática. Attenzione al cliente inesistente. Da vergogna. Non comprate ci sono molte altre aziende molto più serie dalle quali normalmente acquisto. E pensare che questo era il primo con loro. Pentito!!!!! Fate molta attenzione, básicamente incompetenti menefreghisti e nel mio caso truffatori.”

Helpful Report

Posted 2 years ago

“order 000067431. Sent 700+ euro, no reply, no confirmation. They havent sent my package at all and I cant contact them anywhere. Extremely dissatisfied.”

Helpful Report

Posted 2 years ago

Hi Nikolay, Thank you for sharing your amazing feedback! We're happy to hear that you are happy with our service :) Looking forward to seeing you back in our store! Sincerely, Rc Team

Posted 2 years ago

“Calidad de sus productos y buen servicio”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! We do a quality control since it's very important for us and we're glad to hear that you're happy with our products :) Sincerely, RC Team

Posted 2 years ago

“the guys just put templates that parcel will be delivered in 30 days but it takes max 7 working days to get here...no one bothered to offer anything, I also understand if you don't do tracking parcel they don't offer anything when the parcel gets lost..so that's fair enough..the parcel never came”

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Posted 2 years ago

“My rats are always satisfied!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your amazing feedback! We're glad to hear you're happy with our products and looking forward to see you back in our store! Sincerely, RC Team

Posted 2 years ago

“Les délais de livraison sont long, c'est le seul petit soucis”

Helpful Report

Posted 2 years ago

Hi Charlene, Thank you for your feedback! We're sorry for the delay with delivery! Hope your next order will reach you as fast as possible! Sincerely, RC Team

Posted 2 years ago

“Quality product, reliable. Thanks for your job”

Helpful Report

Posted 2 years ago

Thank you for the review! Glad you are satisfied with our products and services! Have a nice day:) RC Team

Posted 2 years ago

“Perfect !!”

Helpful Report

Posted 2 years ago

Hello Romain, Thank you for your great feedback! We hope to see you back in our store! Sincerely, Real Chems Team

Posted 2 years ago

“Lost in translation”

Helpful Report

Posted 2 years ago

Hello Carlos, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“You should not trust this brand anymore, package was not sent for over 4 months.. ORDER #8000002089 “LOST” 4 TIMES OVER 4 MONTHS (IM PRETTY SURE THEY NEVER RESHIPPED IT). Beware of this website as of now. They create shipping codes and keep you in the loop to make you quiet but they never ship the product. What happened to me is that I made an order in July (after I had a few in the past always going well), and after the package was lost, they started promising me reshippings over over and over in the last 4 months. NO REFUNDS OF COURSE. Now it’s November and, after giving them more than enough time, I’m finally done at the point of writing a terrible review. One package can get lost, but after 4 of them mysteriously don’t even get shipped the problem is coming from the seller, not the shipping agent. It’s sad they ended up to do this, as I have been a loyal customer in the past and it worked well, but recently they changed their attitude completely and now I finally became aware that all my money is lost and I stopped hoping for this endless shipping fake story. Their customer service is elusive and, if you complain, they keep you writing the same stuff saying “that they will investigate the order and get back to you”, just to send you another shipping code and ending up not doing any real shipping. I’m happy to change this review if this gets sorted but I’m sure it won’t, and the only message I would get will be “we are sorry, we will investigate your issue”. SO disappointed on you realchems. An ex customer.”

Helpful Report

Posted 2 years ago

Hello Tomasso, We're really sorry that you have any issues with your order. I have forwarded your request to our upper management, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Fast, secure and private service for customers living in the EU. Recommended.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your feedback with us! We'll be happy to see you as our regular client for many years! Sincerely, RC Team

Posted 2 years ago

“Top service”

Helpful Report

Posted 2 years ago

Hi Adam, Thank you for sharing your feedback! We'll do our best to keep you happy with our services! Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews