Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 25% discount ended a couple days before stated. But in fairness the discount was too good to be true on some products. I contacted costumer support, explained the context and they stil provided me with a generous 15% discount. Products were excellent, costumer service was swift and professional the order arrived in 2 or 3 or so days. Thanks for the Triple AAA service. Going by my experience I can recommend Realchems.net Best regards and best wishes, Jesse / Jmths / ChouetteWoW”

Helpful Report

Posted 2 years ago

Hi Jesse, Thanks a lot for providing the detailed feedback, it Really helps:) Glad you are satisfied with everything, please stay subscribed to our newsletter, as more sales are to come! Have a nice day, RC Team

Posted 2 years ago

“The lot product, every kind and high quality, every is describe. Good comunicarion with vendors”

Helpful Report

Posted 2 years ago

We are glad you are satisfied with RealChems! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. And we are working to expand our product offering. Stay subscribed to the newsletter to be notified when new products are available:)

Posted 2 years ago

“Always top tier research chemicals, fast shipping and an excellent costumer service communication!”

Helpful Report

Posted 2 years ago

We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Shipping timeframes are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. And special thanks from the Support Team! We do work from 8am to 11pm every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) RC Team

Posted 2 years ago

“I am very satisfied with this store, everything arrived on time and safely packed, at the same time, support is available 24/7 on their website, so if you need anything, you can ask and their very helpful team will answer you within a few minutes.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! We are really glad you are satisfied with our services, we do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. And special thanks from the Support Team! We do work from 8am to 11pm every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) Have a great day, RC Team

Posted 2 years ago

“The service has always been of quality, they meet the delivery dates and the quality of the product is good.”

Helpful Report

Posted 2 years ago

Hi Francisco, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1 or 2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“10 commandes en 7 mois, 1400e dépensés, une commande de 63e jamais recu, une commande où je nai recu qu'un gramme au lieu de 5 payés, une commande de 280e qui a mis plus de 3semaines a etre livré, et la derniere en date du 11juillet2022 je l'attend encore, elle a ete perdu par ups puis jai recu un mail comme quoi elle était envoyé lundi 5 aout via dhl, aujourdhui le 13 aout je nai toujours pas de numero de suivi... on m'offre 5% en dédomagement sur ma prochaine commande, j'hesite vraiment a changer de fournisseur...”

Helpful Report

Posted 2 years ago

Hello Anaïs, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“the Realchems.net site is really a user-friendly site and I would even say that today it has become a real family. Apart from the fact that the products are of better quality, the team that takes care of the after-sales service are always there to help you and to answer all your questions and live! and this until 11 p.m. :) really I recommend Realchems.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback! Creating a community and helping it grow is something we are very passionate about, and we are glad you are a part of our Real Family:) We consider it our responsibility to help new researchers with our blogs and emails, and we are happy to have such kind-hearted customers like you:) RC Team, Daniel

Posted 2 years ago

“Excellent company to do businesses with in all aspects”

Helpful Report

Posted 2 years ago

Hi! Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Ordered 3 times , very trustworthy”

Helpful Report

Posted 2 years ago

Hi, thanks for the review! Glad to hear you are coming back to us! We hope it is the beginning of our long and exciting relationship:) RC Team

Posted 2 years ago

“Ordered from this shop once and it is already my favourite. Large variety of products. Prices are comparable to the market and while generally high, they're competitive and not above market. Overall it's a good one stop shop for most of your needs. I paid using either LTC or BTC. The service however knocks it out of the park. I first put one order for 5 items using standard PostNL registered/tracked mail. I received the envelope with no issue in my mailbox. Each of the items is packed in its own ziplock bag, all of them are enclosed in a single temperature/damage resistant silver bag, inside the mailing parcel. Nice and clean. Unfortunately, probably due to some clerical mistake at the company's warehouse. 1 of my items was not included (likely forgotten). I immediately contacted the customer service support (CS) with photos documenting the issue. After 72hrs waiting for feedback from the Shipping team, CS decided to re-ship my missing item right away AT NO ADDITIONAL COSTS for me! Once again, the item was delivered with no issue whatsoever to my address about 2 weeks later. Overall, the experience was more than positive. CS deserves a gold medal for taking care of the customers' needs so promptly and efficiently. This website has now become a favourite and will 200% buy again from here should they carry the item that I am looking for at any given time. Keep up the good work realchems.net!”

Helpful Report

Posted 2 years ago

Good day, dear client! Thank you for leaving the feedback! We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. We also take packaging seriously as we need to keep the products in perfect shape & quality for our clients. And special thanks from the Support Team! We do work from 8am to 11pm every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) We appreciate your loyalty and are happy to see you as a part of our Real Family :) Sincerely, RC Support Team

Posted 2 years ago

“The purchased chems were greate, and the packaging as well. It would be nice find an easyer paying method.”

Helpful Report

Posted 2 years ago

Hello, Gabriel! Thanks for taking the time to share your experience with RealChems! We are glad you are satisfied with the product quality and our packaging! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. We also do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Our team is working on the additional payment methods and I hope we will see them available on the website in the foreseen future :) We'll be happy to see you our regular client for many years! Sincerely, RC Support Team

Posted 2 years ago

“Fast purchase good quality product. What else should we ask for for us searchers? Livraison rapide et discrète, bons produits. Que demander de plus?”

Helpful Report

Posted 2 years ago

Hello, Thibault! We appreciate your great feedback! We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. We do our best to provide the fastest shipping methods and always encourage our customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. We're happy that you received your order in time! Thank you for choosing us! Hope to you see soon at RealChems.net:) Sincerely, RC Team

Posted 2 years ago

“Good website”

Helpful Report

Posted 2 years ago

Good day, Luca! Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) Sincerely, RC Team

Posted 2 years ago

“They are the best. Period. On service, support, quality, price. 100% heart and soul If everyone was half as good as Realchems.net; it would be a perfect world You deserve all my respect ~ love you guys !”

Helpful Report

Posted 2 years ago

Good day, Kim! Thank you very much for taking the time to share your feedback! We are really happy to hear that you're satisfied with our service! We do take packaging seriously as we need to keep the products in perfect shape & quality for our clients, and we put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Our support team is always ready to assist you if you happen to have any questions. We're really glad to see you as a part of our big Real Family :) Thank you for choosing us! We'll do our best to keep our clients happy! Sincerely, RC Team

Posted 2 years ago

“Seriedad y rapidez en los pedidos.”

Helpful Report

Posted 2 years ago

Good day, dear client! We are glad you are satisfied with our service and delivery dates! We do our best to provide the most efficient customer support and use the fastest shipping methods. Thank you for the review, and hope to see you as our repeat customer in the future:) Sincerely, RC Team

Posted 2 years ago

“Long time customer, I can say Realchems is the best RC provider in Europe so far.”

Helpful Report

Posted 2 years ago

Hello Jean, Thanks for taking the time to share your experience with RealChems! We do our best to provide the most efficient and friendly service for our clients and put tremendous attention to the quality of our products. We are really glad that leave you happy :) Thank you for the review, and hope to see you as our customer for many years :) Sincerely, RC Team

Posted 2 years ago

“I made an order on the 10th paying a commission so that the transfer was immediate, then I sent a proof of payment, so that they made the shipment, but they did not send it since they said that the transfer had not been made, after sending it three or four times more, already tired, I requested that the money be returned to me, because I was no longer interested in the product, and just the next day they made the shipment... very disappointed”

Helpful Report

Posted 2 years ago

Good day, Alvaro! Thank you for your feedback! Please, accept our sincere apologies for this unpleasant experience with our service! Unfortunately, technical issues may occur sometimes that may cause some unexpected delays. However, we do our best to prevent such incidents and to establish this process. We absolutely agree that it's absolutely unacceptable and that it shouldn't take so much for payment to be processed. I have forwarded your request to our upper authority and they get back to you with a solution shortly. We appreciate that you took the time to share your feedback with us. This helps our team to see which aspects we should upgrade and we will definitely pay attention to this situation. Our support agent will contact you shortly with the details and solution. I hope that you'll give us chance to fix this situation! Sincerely, RC Team

Posted 2 years ago

“Quality product super good. I had a problem with the shipping, but the customer service was very efficient and quick to solve the problem. The only thing is that the shipping takes more than 10 days to be delivered, but I guess it is related to where you leave. All in all, good experience, I will definitely recommend this service to everyone”

Helpful Report

Posted 2 years ago

Good day, Jessica! Thank you so much for your feedback! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. As for delivery dates - it's highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. However, delays may occur sometime due to a number of reasons: weather conditions, warehouse maintenance, or transit delays. I hope you won't face any delays next time and receive your order in time :) Hope to you see soon at RealChems.net! Sincerely, RC Team

Posted 2 years ago

“Fantastic service - fast delivery too”

Helpful Report

Posted 2 years ago

Good day, Dear client! We appreciate your great feedback! We are glad you are satisfied with our service and delivery dates! We work from 8am to 11pm every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) We also do our best to provide the fastest shipping methods and always encourage our customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. We're happy that you received your order in time! Thank you for choosing us! Hope to you see soon at RealChems.net:) Sincerely, RC Team

Posted 2 years ago

“Respecte le délai de livraison et ils ont à l'écoute si ya un moindre problème réponses de suite et produit de bon qualité 5*”

Helpful Report

Posted 2 years ago

Hello, Bataoui! We appreciate your great feedback! We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. We do our best to provide the fastest shipping methods and always encourage our customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. We're happy that you received your order in time! Thank you for choosing us! Hope to you see soon at RealChems.net:) Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews