Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starwood's service was great and got our beloved Ollie safely across the pond in the middle of a pandemic. Sarah and her team were great and I'd be happy to work with them again. The only suggestion I have is to perhaps use a coordinator near or in the same time zone as the individual moving. The time difference between Denver and London led to some communication delays (on my end too) that would likely have evaporated had Sarah and I been in the same time zone. Sarah did her absolute best to respond (and she did well). It simply would've been nice to also have someone state side to talk to when the time difference didn't allow communication with Sarah.”

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Posted 4 years ago

“Kim was great she called me when she picked up my puppy and she was so enthusiastic”

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Posted 4 years ago

“My Pet Cab did a great job of picking up my new puppy from the airport and delivering him safely & timely to me.”

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Posted 4 years ago

“My pet cab was great! As you say you play a small role… No you played a huge role And getting us our little puppy. Tracy was very nice courteous and cautious with our puppy I wouldn’t have done it any other way.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Tracy was wonderful!”

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Posted 4 years ago

“Neal is our pet cab driver. He is a very kind and warm-hearted person. He deal without the delivery in a very professional way with a big smile on his face. Not only brought puppies to us but also brought happy atmosphere to our family!”

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Posted 4 years ago

“On time -called ahead -driver was extremely knowledgeable and helpful.”

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Posted 4 years ago

“Your driver (Jerry I believe) was great. Called us when he was 20 minutes away; seemed very sweet with the pups.”

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Posted 4 years ago

“The driver communicated with us along the route and was very kind. Our puppy arrived clean and happy.”

Starwood Pet Travel 5 star review on 17th September 2020

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Posted 4 years ago

“Tracey was awesome, she called when she was close and she arrived in the window I was provided. She was super nice and so careful with my little furry girl. If I could give more than 5 stars, I would!”

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Posted 4 years ago

“Our driver Kim was awesome.”

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Posted 4 years ago

“I was updated throughout the travel about the arrival. Very good service”

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Posted 4 years ago

“Everything was great except the driver only gave me 15 minute notice that he was coming.”

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Posted 4 years ago

“Great communication, arrived within the time window predicted, friendly driver. Puppy was happy and hydrated even though he’d had an overall 10 hour + day.”

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Posted 4 years ago

Thanks for the review and the adorable picture!

Posted 4 years ago

“Happy, well-adjusted puppy arrived safely and on time. Thank you!!”

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Posted 4 years ago

“Tim was terrific, patient and professional. He called twice, once to say he was 20 min away and once when he was there. My puppy was in good shape when I finally got to hold him. Thanks Tim.”

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Posted 4 years ago

“Driver was incredibly friendly and warm. He recognized that receiving our new pup was a big deal for our family and treated it as such!”

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Posted 4 years ago

“Lisa was excellent, very communicative.”

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Posted 4 years ago

“It was okay.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews