Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your company was great to work with and kept me well updated on his progress home.”

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Posted 4 years ago

“Great communication. Friendly On time.”

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Posted 4 years ago

“Very pleasant and prompt driver. Puppy arrived cleaner than expected for such a long journey. He was very energetic once his feet touched the ground.”

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Posted 4 years ago

“Friendly, quick on timing, and everything was put together”

Starwood Pet Travel 5 star review on 10th December 2020

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Posted 4 years ago

“I received a courtesy call the evening before our puppy's scheduled arrival. The rep provided details about our driver's name, that she'd be in contact with us, and how to contact Pet Cab if we had any questions or concerns. Our driver, Daisy, was communicative by kindly introducing herself, and texting me updates of our puppy's ETA and letting us know how she did at the airport (with a picture!)and on the car ride. It was clear, watching Daisy with our puppy that she was a kind and caring pet chaperone, and we really appreciated how pleasant she was during the drop-off. It made the moment even more special and memorable for my daughter.”

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Posted 4 years ago

“On time. Communicated with me as he was on the way. The cab was clean and the dogs well cared for and safe. Ray was very competent and I was happy to get my little dog.”

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Posted 4 years ago

“Daisy is very helpful and she kept updating my boy puppy's status from very beginning. I'm very satisfied.”

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Posted 4 years ago

Thanks for the review and the wonderful picture !

Posted 4 years ago

“Our experience was great!”

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Posted 4 years ago

“I had confirmed the delivery of my new puppy three separate times with PuppySpot. Despite confirming a specific day and specific time I never received confirmation from My Pet Cab. On the day my new puppy was to arrive I got a call three hours earlier then scheduled saying they were 15 minutes away.”

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Posted 4 years ago

Hi ,we take customer service to the extreme and would love to touch base with you on the overall experience to see where the disconnect occurred. We have sent you a private message with contact information. We cant control the communication piece from the company your purchased your puppy from but we are working with them on changing their app template to reduce confusion. As you can imagine for a journey from another part of the country a specific delivery window time would not be accurate. We do call and narrow it down to help you plan for your special arrival.

Posted 4 years ago

“We were impressed with the level of communication from our Pet Cab driver and the care he seemed to have taken in delivering our new puppy to us.”

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Posted 4 years ago

“Excellent, clear communication, on time, very professional”

Starwood Pet Travel 5 star review on 8th December 2020

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Posted 4 years ago

“Puppy was clean and happy, and driver was very friendly!”

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Posted 4 years ago

“Traci was professional and helpful and drove through a snowstorm to bring us our beautiful new puppy. Thank you!”

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Posted 4 years ago

“Joni was fantastic and our puppy was in great spirits when she arrived!”

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Posted 4 years ago

“I can’t complain at all was in the time frame everything went well outstanding service would recommend to others”

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Posted 4 years ago

“Very efficient and kind driver.”

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Posted 4 years ago

“Phil was great! Informative, positive, kind!”

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Posted 4 years ago

“Great! The driver was very professional, very courteous. arrived promptly before the promised arrival time at my home. Driver was very friendly.Asked for my Id and made sure I was the right person and that he was delivering the right puppy to the right home. Great service.”

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Posted 4 years ago

“Knowing your new pet is traveling is a stressful event. This was our first experience with My Pet Cab, but I can definitely attest that it would not be our last should we get more pets that need transportation. Our puppies arrived happy-go-lucky as if they had had a day at Disneyland! This was shocking to us, given how long they had travelled to come to their new home! It speaks volumes about the care they had along their journey here. Our Pet Cab driver that delivered our pups was so terribly sweet and kind, and we knew that they had been well loved and cared for by this caring individual! (Thank you Shaye!!!)”

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Posted 4 years ago

“Pet Cab called me when he was on the way. He arrived on time. Very nice man. Answered a few questions for me. I was pleased with this service”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews