Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was amazing!”

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Posted 4 years ago

“Very satisfied. The driver was great.”

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Posted 4 years ago

“The driver was great he called and gave an ETA. The puppy arrived in good spirits with no damage, the only problem was the loose water in the cage it should have been in some kind of a bottle (like a drip feeder for hamsters). because the water was all over the creat everything was wet. Other than that everything was good.”

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Posted 4 years ago

Thanks for your review and we are sorry the crate was wet. Unfortunately, you can not use drip feeders with dogs as they can't drink from those. Dogs lap up water and need it in a bowl for them to get any. Due to the nature of driving and sometimes dogs playing in their bowls, wet crates can always happen. We try to clean up any if we notice it, but this can happen as we are driving to your house and we know owners are ready to see their dogs and not wait for us to clean up water. Once again, I'm sorry we missed the mark on our high level of service, but I hope you understand that this is just something that can happen when you transport dogs.

Posted 4 years ago

“Very pleasant experience with my pet cab.”

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Posted 4 years ago

“Kate told us when she was expected to be there and then was there on time. She stayed for a few minutes to make sure the puppy got her "sea legs" before she leftt.”

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Posted 4 years ago

“Ray was a very nice driver. Very grateful for my puppy’s safe travel across the United States. My puppy had food and water and looked way better than I expected coming from so far away. Nice coordination and calls from Puppy spot to Pet Cab to me. Thank you.”

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Posted 4 years ago

“It was excellent”

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Posted 4 years ago

“Jerry was amazing and very nice! He picked my little guy up from the airport & dropped him right off to my doorstep for us to meet our new family member. He updated me with calls when he picked up my dog from the airport & even called again while he was on the way to let me know that there was a little extra traffic and that it might take a few more minutes to get here, which was no problem at all! Not only that but the puppy was so clean & smelled greatttt!! Thanks guys!!”

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Posted 4 years ago

“Driver was nice.”

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Posted 4 years ago

“TIM DELIEVED OUR THUMBALINA PUPPY TO US ON SATURDAY HE DID AN EXCELLENT JOB AND SHE WAS HAPPY AND ALERT HE WAS VERY NICE AND WAS THERE WHEN HE SAID WOULD BE SHE IS ADORABLE AND WORTH EVERY PENNEY”

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Posted 4 years ago

“Bob delivered our puppy on time and we could tell that he had a great experience. Our puppy Hayes was feeling home right away and we could tell he travelled in great conditions. Thank you Bob and Pet Cab for your great service!”

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Posted 4 years ago

“They arrived earlier than expected!!”

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Posted 4 years ago

“Great communication the night before. Pleased with condition of our puppy upon arrival. So grateful for your service”

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Posted 4 years ago

“Very professional”

Starwood Pet Travel 5 star review on 12th October 2020

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Posted 4 years ago

“Jean-Michel was a wonderful chaperone for “Buddy Boy”. He kept me well informed from minute one. He sent me updates throughout the entire journey. The photos were so important in reassuring me that my pet was feeling well. Again I cannot say enough good about Jean- Michel. He was professional, kind and went above and beyond. I have one suggestion involving the distribution hubs for the puppies. My puppy came from Ohio. I specifically wanted a puppy close to my location in Pennsylvania so that he wouldn’t have to travel so far. In the end my puppy was flown to several states AND had a 10 hour drive on top of that. The sad part is that he was only 2 hours and twenty minutes from my house originally. I asked for a puppy from Ohio. No one told me that he had a circuitous rout but it was easy to figure this out. In the end I was happy with the service that I received, but all of this re-routing must be hard on puppies and employees. I give an A-plus to Jean -Michel. You have a great employee in him. You make no mistake in having him as a chaperone.”

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Posted 4 years ago

Hi, thanks for the review and I will pass it on to the company where you purchased you new puppy. As I stated in the private response MyPetCab was not involved in this specific delivery and a review was sent out in error. Congrats on your new family member !

Posted 4 years ago

“Callled with ETA 20 min out and arrived on time, and with best delivery ever!”

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Posted 4 years ago

“friendly. on time and great communication before.”

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Posted 4 years ago

“Exelent work”

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Posted 4 years ago

“The driver delivered my Benny safe and sound. He didn’t call in advance however and was earlier than expected.”

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Posted 4 years ago

“Great communication and delivered our puppy safe and sound.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews